Flybubble Reviews

Name: Flybubble
Address: 1 Manor Close, Ringmer, Lewes, East Sussex
Rating: 4.90

4.9 Rating 716 Reviews

98 %

of reviewers recommend Flybubble

4.9

Based on 716 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Flybubble:

Flybubble is a specialist freeflight (paragliding, hang gliding, speed flying and paramotoring) equipment retailer and distributor based in the UK. We aim to give an outstandingly personalised service to our highly valued customers. We offer a select range of the best equipment from the top freeflight manufacturers, and hold far more stock than most. This means we can offer you a great choice of new and used gear, package deals, part exchanges, custom fittings and demo flights.

We are passionate pilots, and between us love all aspects of free flying—from ridge soaring to hike-and-fly, cross country, competitions and acro—so can advise on many different styles of flying and equipment. In particular we are experts at matching pilots to equipment, and equipment to pilots!

Most of all, we care about your safety and progression as a pilot. Apart from keeping all the product information up to date on our website, so you can make better-informed decisions, we review freeflight gear, compile tips, and create articles and videos so you can benefit from our expertise and improve your flying.

For more information about the services we offer visit: https://flybubble.com/about

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Flybubble 5 star review on 21st November 2024

New USA Pilot

Flybubble 5 star review on 23rd April 2024

Alex

David

Graham

Flybubble 5 star review on 22nd April 2024

Kevin Zeininger

Anonymous

Anonymous // 01/01/2019

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“Goods got stuck in custom without notice also took a lot of effort to get them out”

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“Great communication, great support... Just perfect. Highly recommended..”

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“Exceptional delivery speed”

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“Ordered a new helmet with no problems. Arrived very quickly. Excellent service. 👏👏👏”

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“Quick response and very quick delivery. Highly recommended.”

Flybubble 5 star review on 27th January 2022

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“Excellent and reliable service on the phone and online”

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“molto dettagliato assortimento buonissimo molto chiaro prezzi giusti”

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“Great service, delivery as expected”

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“Very reliable service with lots to choose from. Will use again.”

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“Website easy to navigate. A First Rate Service!”

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“Always a quick and reliable service from the Flybubble crew. I purchased a Gin G-Chute, came well packaged and on time.”

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“I bought from Flybubble as I regarded and respected them as being a professional, responsible, reliable and trustworthy company. Oh my was I wrong. You see when they are selling, shipping quickly & taking our money just as quickly they are highly praised, but when a customer has problems and things go wrong then it appears they can't wash their hands of it quickly enough. I bought a flight instrument from them, the shipping was quick - kudos, well done. The instrument was faulty - no sound from the device whatsoever... no matter what I did or what configs I changed in the settings. I spent hours changing all sorts of configs & settings on the device. I decided the item must be returned so referred to their website return policy. The website stated it should be returned to a specific address (not the regular Flybubble address). No mention of any other form of contact prior to returning was stated. The following day between 08:00 – 13:00 (before I had posted the item) I phoned Flybubble several times leaving 2 messages asking for a return call. At 13:30, Carlo Borsattino at Flybubble called me back quite irate and sharply explained that he had listed to all 3 of my messages (I only left 2 although the answering machine did kick in just as I hung up one time). When I explained I had only left 2 messages Carlo quite abruptly informed me that I had left 3 messages and that there were only 2 staff and that they couldn’t possibly answer or return every call immediately & that I could have emailed instead. Carlo told me I shouldn’t return the Item as the website did specify that prior to returning anything I should contact them first – Please check your own website Carlo (Returns Policy page), I think you’ll find you're wrong. I explained my problem to Carlo who advised me that he had been in the business for 30 yrs & that the manufactures were an excellent company with excellent products – indicating that it was myself at fault for not understanding the device and/or settings & configs. Carlo patronisingly asked what configs I had used in the settings, I explained I had tried changing all settings back & forth and then he sarcastically pointed out that the device would not make any sound until it detected that it was in flight which was a feature of the instrument for which my reply was that I had already disabled that setting so that didn’t apply. Carlo advised me not to return the unit to Flybubble but to contact the manufacturers instead and if I did return the item to Flybubble it would incur shipping costs for which I would have to pay & that I had already had free shipping once (but this was just part of the sale conditions – free shipping for items over £200). By this time I was doubting myself & agreed I would recheck the device at home before proceeding with anything. I contacted SyRide (the manufacturers) via their website product support page who were excellent, they guided me through a series of steps to determine what was causing the problem – nothing could be found wrong with the settings so they asked me to & gave their permission to disassemble the device to check that the speaker was plugged into the motherboard, I did so & noticed that the speaker was not soldered to the motherboard correctly – I sent photos to SyRide who agreed that there were problems with the motherboard soldering and have therefore arranged for the instrument to be returned to France & a replacement returned to me. Well done SyRide & shame on you Carlo Borsattino (Flybubble Managing Director) for treating a paying customer with such contempt. The measure of a company is not by how fast you take their money & ship items out but by how you treat and deal with your customers and any problems that may arise.”

Flybubble 1 star review on 12th January 2022

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Hi Dale, thank you for your order and review. As I explained to you over the phone, I have taken your customer feedback on board and am acting on this to improve both the information on our website and my customer service. I am sorry that the instrument you ordered from us (a new Syride SYS'Nav XL) was faulty, and that you spent hours trying to fix it. Very frustrating for you, I understand! Although faults like this are rare, they do happen from time to time. For future reference, for instruments, the best for you is to contact the instrument manufacturer direct for all questions and support. Thank you for making me aware that our Returns and Exchanges page did not contain the faulty goods info I thought it did. My mistake. It was meant to be updated a while ago, and I wrongly thought it had been. I've now updated this with what to do if you suspect the goods you received from us may be faulty. About my flustered manner to you over the phone, for which I apologise, I must admit that you phoning several times between 08:00 (we open at 09:00) and 13:00, leaving two messages asking for a return call, all within such a short space of time, when we were busy with other urgent tasks and so unable to answer the phone, did fluster me. I called you back as soon as I was able. Intending to give our customers realistic expectations about the level of service we can deliver, our contact page states near the top of the page: "We aim to reply within 48 hours but it may take longer e.g. during busy periods, holidays or flyable weather." and, further down the page, again: "Due to the nature of free flight we may sometimes be unavailable or closed at short notice during these times e.g. during busy periods or flyable weather." Our contact page also states: "Email is generally the best way to contact us for enquiries and support." because we are often not able to answer the phone. I am also sorry to learn that you took all of the advice and support I gave you over the phone in the wrong way, not how it was intended at all. I meant only to be helpful to you. My aim was only to help you get the result you wanted i.e a fully functional instrument as soon as possible. First, we needed to be sure that the instrument was indeed faulty. From experience, in over 90% of cases where instruments are reported faulty, they turn out not to be. Because of this, I tried to explain to you that if you return the instrument to us as faulty but it turns out not to be then this would just be frustrating for you, and you would have to pay the shipping costs back and forth. Therefore it was in our best interests to go through a fault-checking process which, due to the nature of instruments, needed to be done directly with the manufacturer, Syride. This is why it says on our Syride SYS'Nav XL product page: "For any questions about Syride products... Contact Syride support directly." with a link to their contact page. Intending to reassure you, I explained that from our experience Syride give excellent support, and would most likely be able to identify and resolve any issue remotely. If not then the instrument may need to be returned to Syride (in France) who may send a replacement to you. At the end of our conversation, it was left that you would confirm if the instrument had already been posted back to us. If so, we'd check it. If not, you'd contact Syride to confirm if there was an issue, then update us on the outcome. Since I did not hear back from you (until you posted this review) I assumed that you'd not sent it back to us and the issue was resolved. I am glad to hear that Syride managed to identify the fault with the instrument and have therefore arranged for it to be returned to France and a replacement returned to you. Thank you for again your order and customer feedback. If there is anything else I can help you with, let me know (email is best) thank you. Best wishes, Carlo Borsattino

“I wish I received it!!”

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“Excellent service, as ever…”

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“Excellent service, used their service a number of times. Really great and reliable.”

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“Ordered and received my new harness within 2 days. Very happy! Thanks flybubble”

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“Excellent service and fast delivery”

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“Very helpful - great communication and they posted the items really quickly!”