Floom Reviews

Name: Floom
Rating: 4.37

4.4 Rating 21,265 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,265 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were delivered at the end of the day there were supposed to, and paid for only because I keep on sending email from Australia alarming. There were supposed to email me, after delivery. They did it after 12 hours. Never again I will use this service.”

Helpful Report

(Rita Marfo Flowers) - Posted 6 days ago

“Completely wrong flower arrangement compared to what was ordered on the website. Having complained I was offered a pathetic 15% off my next order..... Which there won't be after this experience.”

Helpful Report

(The Little Green Hub) - Posted 2 weeks ago

“Flowers were dead within 2 days. (The ones in the special little plastic tubes)”

Helpful Report

(PM Flowers) - Posted 1 month ago

Dear Ronan, Thank you for taking the time to leave us a review. We are so sorry for the inconvenience caused by the poor quality of flowers delivered. Looking into our emails history, we could not see any complaints from your end to gie us the chance to investigate this further for you. We can assure you that this is not the level of service that we aim to provide. We would love to welcome you back so we can make the things right for you. Warm wishes, Floom Team

Posted 1 month ago

“Flowers were nowhere like the photo !”

Helpful Report

(Into The Meadow) - Posted 1 month ago

Dear Hans, Thank you for sharing your thoughts with us. We're very sorry to hear that the flowers you received did not match your expectations based on the photo. We strive to deliver blooms that reflect the quality and beauty showcased in our images, and it’s disappointing to learn we fell short this time. Your feedback is vital for us to improve our service, and we would appreciate any additional details you can provide if you can please email us with pictures of the flowers you received. We can then investgate the issues raised. Warm wishes, Floom Team

Posted 1 month ago

“I give 2 stars and not 1 because the roses were nice. But the presentation, packaging, paper was not good and was not the same quality, colour, etc and you could tell everything was set up to fast and carelessly. Also they didn't want to change the delivery address even though the flowers were not even prepared. For the price it is a bit of a joke.”

Helpful Report

(Rushes) - Posted 1 month ago

Dear Hector, Thank you for taking the time to leave a review. We are so sorry to hear that you were not happy with the delivery of your flowers. We can assure you that this is not the level of service that we aim to provide. We would love to welcome you back and make things right for you. Warm wishes, Floom Team

Posted 1 month ago

“Semi quick and semi reliable - only problem was the pictured product I thought I was purchasing was very different than what was sent, usually not a complainer because I understand they use florist nearby to create the product but this time it looked like someone went to a field and hand picked some roses and threw it in a brown bag.”

Helpful Report

(Patricia’s Gift And Flowers) - Posted 2 months ago

Hello, Thank you for taking the time to leave us a review. We are sorry to hear that you were not happy with the flowers delivered. We have looked into our systems and we could not see any complaints raised to us about this. We can assure you that this is not the level of service that we aim to provide. We would love to welcome you back so we can make the things right for you. Warm wishes, Floom Team

Posted 2 months ago

“Shop online picked out a bouquet then it wasn't in stock they sent something else that I had no clue what it would be the price never changed I don't feel it was equivalent to what I originally ordered and nobody seems to want to do anything about it never had no trouble with Flume before”

Helpful Report

(Gardenia Of London) - Posted 2 months ago

Dear Eugene, Thank you for taking the time to leave us a review. We are so sorry to hear that you were not happy with the delivery. We have looked into the email history of your order, and we can see that our customer service team got in touch with you to inform you about the flower replacement, and you have agreed to move forward with the order. The bouquet delivered was at the same amount as the flowers you paid for. We apologise for any inconvenience caused, and we would love to welcome you back. Warm wishes, Floom Team

Posted 2 months ago

“this is the second time deliver is delayed.”

Helpful Report

(Cartwright & Butler) - Posted 4 months ago

Dear Latt Latt, Thank you for taking the time to leave us a review. We are so sorry for the inconvenience caused by the delay. This happened due to unforeseen stock issues on our partner florist side. We would love to have you back so we can make things right for you. Warm wishes, Floom Team

Posted 4 months ago

“Ordered same day flowers and was not advised until 11.30am the following day that the flowers had not been delivered. Flowers ended up being delivered later the following day. Why advertise that you do same day delivery if you don't/can't. If there is an issue getting the order fulfilled - let the customer know straight away- not 24 hours later.”

Helpful Report

(Rita Marfo Flowers) - Posted 4 months ago

Hello! Thank you for bringing your recent Floom delivery experience to our attention. We sincerely appreciate your feedback regarding your order!  We apologise for the delay in your flower delivery. We understand that you expected your delivery on your chosen day, and it wasn't delivered until the following day. This falls short of our service standards, we are sorry for any inconvenience caused. Our partner florist notified us of the delivery delay as soon as they became aware of the situation. While our florists maintain excellent delivery schedules, we acknowledge that in this instance, the delay wasn't identified and communicated as promptly as it should have been. Once we were informed of the issue, we worked immediately with our partner florist to expedite the delivery.  Best Wishes,  Floom Support team

Posted 4 months ago

“Good flowers - but missed booking slot and no explanation or come back and delivery charge was not refunded: poor experience”

Helpful Report

(Clapham Flowers) - Posted 4 months ago

Dear Giles, Thank you for taking the time to leave us a review. We are so sorry to hear about the delay in confirmation of the flower's delivery. This happened due to an extremely busy day at our partner florist shop. We apologise for the inconvenience caused, and we would love to have you back to make things right for you. Warm wishes, Floom Team

Posted 4 months ago

“It was disappointing as I sent it as a gift; there was no card added, and also no vase and that was how they were supposed to be delivered. So the recipient didn't know who they were from and had to find a vase...”

Helpful Report

(Botanique Workshop) - Posted 4 months ago

Hello! Thank you for your review of Floom, we welcome any and all feedback as this helps us learn where improvements can be made or built upon. Our florist partner team have confirmed your flower order left them with the gift card message attached and the glass vase. The team have checked the details of the arrangement and found it was created and sent out to their recipe of high standards and quality. However, we do ask contact is made directly to the Customer Support team with any photographs to support the issues raised, we are unable to action any further resolution at this time without them. Best wishes Floom, Customer Support Team

Posted 4 months ago

“Flowers arrived on time but very poor quality, especially the roses which started dying after 3 days”

Helpful Report

(F For Flower) - Posted 5 months ago

Dear Ronan, Thank you for taking the time to leave us a review. We are sorry to hear that you were not happy with the flowers delivered. We have looked into our complaints, and we can not find anything relating to this. In future, please, do not hesitate to get in touch with our customer service team to get this sorted for you. We do require images within 72 hours of delivery in order to look into your concerns fully. We can assure you that this is not the level of service that we aim to provide and we would be glad to have you back to make things right for you. Warm wishes, Floom Team

Posted 5 months ago

“Service was great….flowers were awful! I’ve purchase many flower orders through Floom and everyone was excellent until this one. Poor quality, price did not fit the deliverable”

Helpful Report

(Bloom & Go) - Posted 5 months ago

Dear Jonathan, Thank you for your feedback. We're pleased to hear you found our service commendable, but we're truly sorry to learn that the quality of the flowers did not meet your expectations on this occasion. This is not the standard we aim for, as we pride ourselves on delivering beautiful arrangements that reflect the price paid. We hope you might give us another chance to show you the quality we strive to achieve. Please reach out to our customer service team if you would like us to discuss this further. Warm wishes, Floom Team

Posted 5 months ago

“Disappointed. No delivery notification. A very small bunch for £64!!”

Helpful Report

Posted 7 months ago

Dear Jo, Thank you so much for taking the time to share your experience with Floom. We truly appreciate your feedback and apologize for the disappointments you encountered. We understand that the lack of delivery notification must have created an unsettling experience for you. Our aim is to ensure smooth and transparent deliveries. I can see that your order was marked as delivered by the florist, this usually generates an email to the customer to inform you that your order has been delivered. I understand from your feedback that you didn't receive this so we will look into this matter with our technical team. Regarding the size of the bouquet, we apologize if it didn't meet your expectations. We want our customers to feel delighted with their purchases, and we're sorry that you found the bouquet to be smaller than anticipated. Once again, thank you for sharing your thoughts. We value your support and remain committed to continuously improving our services. We look forward to serving you better in the future. Warm regards, Team Floom

Posted 7 months ago

“i ordered flowers for my friends birthday. The day of delivery they emailed me to inform me that 2 flowers (Tulips & Astransia will be replaced with Purple Delphinium & lilac hydrangea) im not a fan of hydrangea and delphinium. Though im grateful they acted quickly to replace flowers i my delivery could be made in timely, i would have appreciated it more if they had reached out to offer a change of bouquet all together. Not only that but the bouquet was delivered to the wrong location and the sweet lady who recieved the flowers wrongfully contacted them only to be told by them to deliver it herself to the neighbouring building. This is totally unacceptable where i come from.”

Helpful Report

(Scarlett Floral Design) - Posted 8 months ago

Dear Maryam, Thank you for taking the time to leave us a review. We are very sorry to hear about this experience. We have looked into your order's details and we could not find communication about all of the request mentioned for you, therefore, our colleagues got in touch with you via email to discuss this further and get the best outcome for you. Warm wishes, Floom Team

Posted 8 months ago

“Good delivery and customer service. But the flower quality was quite low. Almost like the flowers had been frozen, they never bloomed or changed after the arrival day, but rather immediately started to die. Beautiful looking arrangement, but clearly not designed to look nice past the day they arrive.”

Helpful Report

(Rose & Mary) - Posted 8 months ago

Hello! Thank you for leaving a review of your Floom experience. We are truly disappointed to learn the flowers received have been less than 100% perfection for your recipient. Our partner florists use high quality stems for all arrangements, so we are naturally as disappointed to read this was not the case for your order. All flower arrangements are sent to a minimum of 1 week past delivery date, external factors could prevent freshness for example extreme heat or cold temperatures in transit and care once delivered. We would have loved to take a further look into the issues highlighted here, we cannot see any communications received after delivery for any of the concerns raised here, so we could pass to our partner florist to investigate further especially for a quality related issue. Any concerns or complaints for quality must be raised to us within 3 days of a bouquet delivery to ensure we can resolve promptly for all Floom customers. Best wishes, Floom team

Posted 8 months ago

“Spent £89.43 on flowers that were very nice on arrival but fell apart after 4 days. Policy states that the florist must be notofied with 72 hours for it to be addressed. Was given a 10% discount for future purchase. Don't think I will be spending money there again since the shelf life of the flowers is pretty short for the cost.”

Helpful Report

(F For Flower) - Posted 8 months ago

“Advertised delivery times that it couldnt' deliver on. Nice flowers, but then Floom is not providing the flowers.”

Helpful Report

(Wheal Sara Flower) - Posted 9 months ago

Hi Tomas, Thank you for taking the time to leave us a review and we're so sorry that there was a delay with your order. I've taken a look into the incident and I can see that we informed you of the one day delay in advance and offered you the option of cancelling your order. When you agreed to go ahead with delivery for the next day, we refunded your delivery fee as a form of apology for the late arrival. We never want to disappoint our customers and regrettably sometimes in between your order being received, prepared and delivered, things can sometimes be delayed as our florists are artisans working with stock they source each morning from the flower market. We hope that you might give us another chance at some point in the future and we are happy to hear that the flowers were of good quality when they arrived! Kind regards, Team Floom

Posted 9 months ago

“I ordered flowers for a birthday delivery and they were delayed by a day so they never got them.”

Helpful Report

(Broadway Flowers) - Posted 9 months ago

Dear Robert, Thank you for taking the time to leave us a review. Unfortunately, our partner florist had some logistic issues and they could not deliver the order. This is the reason why our colleagues got in touch with you to let you know that we had to refund the order. We are very sorry for the inconvenience caused and we would love to welcome you back so we can make it up to you. Warm wishes, Floom Team

Posted 9 months ago

“Same day service was nice but the item that arrived left much to be desired. It was a very sad version of what was supposed to be delivered.”

Helpful Report

(LEF) - Posted 9 months ago

Hello, Thank you so much for taking the time to review Floom, we do appreciate any feedback from our wonderful Floom customers. We are sorry to learn the flowers arrived in a less than 100% satisfactory condition. However, we do ask that any complaints of this nature be raised to the team within 3 days of delivery being received for us to help resolve this kind of issue and have the chance to rectify the situation. We have not received any communications from you before receiving this review to make us aware of any quality issue with your Floom order. We would love for you to consider us again for future orders. Many thanks!

Posted 9 months ago

Floom is rated 4.4 based on 21,265 reviews