Floom Reviews

Name: Floom
Rating: 4.37

4.4 Rating 21,265 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,265 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My flowers arrived dead. Really not happy with this. Sent them as a leaving gift to someone I won’t see for an extended period of time and they have advised the flowers showed up dead and had to be instantly binned. Not the cheapest place but thought I’d tried somewhere new. Will post this review online when if I don’t hear back.”

Helpful Report

(Inspirations Florist) - Posted 4 days ago

“I ordered flowers 3 days in advance for a special occasion. They were delivered late at night instead of the morning and they didn't look as good as the picture online.”

Helpful Report

(Flowers & Plants Co) - Posted 1 week ago

“The flowers that was delivered did not meet my expectations. Feedback has already been provided to Floom, waiting for updates to understand why state of the flowers that was delivered.”

Helpful Report

(F For Flower) - Posted 2 weeks ago

“Was expecting Mother’s Day flowers today from my daughter but they have not been delivered. It’s now 7pm.”

Helpful Report

Posted 2 weeks ago

“Rubbish! Flowers got lost! No refund offered”

Helpful Report

(F For Flower) - Posted 1 month ago

Dear Steve, Thank you for sharing your concerns with us. We're truly sorry to learn about the issues you faced with your order and understand how frustrating it must be. This is far from the experience we wish to provide. Our customer service team conducted a thorough investigation into the issues you experienced and emailed you on Friday with their findings showing that the flowers were in fact delivered to Reception. The delivery driver also informed you of delivery. We apologise for any misunderstanding that occured and we thank you for choosing Floom. Warm wishes, Floom Team

Posted 1 month ago

“Flowers were delivered and left outside on the street, where they were subsequently taken because we were not notified. I had to argue back and forth with customer service, submit a credit card dispute and threaten legal action in order to get a refund. Absolutely terrible service, I would never use this company again.”

Helpful Report

(7 Garden Florist) - Posted 1 month ago

Dear Craig, Thank you for taking the time to leave us a review. We are so sorry to hear that you are unhappy with the experience you had with us. We can see that our team provided a refund for the full order. We can assure you that this is not the level of service we aim to provide and we would love to welcome you back and make things right for you. Warm wishes, Floom Team

Posted 1 month ago

“Ordered flowers for a special occasion, paid 50 pounds for a bunch of roses and received a bunch of dead, burnt, end of life flowers. Disgusting flowers, at least the delivery was swift and on point but the flowers. Mate better don’t send antything rather than. Picking them.”

Helpful Report

(Sunflorist And Events Ltd) - Posted 1 month ago

Dear Radu, Thank you for the time taken to leave us a review. We are so sorry for the inconvenience caused by the quality of flowers delivered. We can see that a refund was offered by our customer service team. This is not the level of service that we aim to provide and we would love to welcome you back to make the things right for you. Warm wishes, Floom Team

Posted 1 month ago

“Absolutely terrible. Quality and quantity on the image shown doesn’t reflect what was delivered. I wouldn’t use this lot again.”

Helpful Report

(F For Flower) - Posted 1 month ago

Dear Matt, Thank you for your feedback. We are truly sorry to hear that your order did not meet your expectations in terms of quality and quantity. This is certainly not the standard we strive for, and your experience is important to us. We can see that you haven't yet reached to us regarding your dissatisaction or alerted our Customer Support team of the issues you describe. Please do email us at support@floom.com so we can assist in rectifying the problems with your order. Warm wishes, Floom Team

Posted 1 month ago

“Terrible. It took 3 days for them to agree/confirm that the order was never delivered and to state they will issue a full refund.”

Helpful Report

(D. Blooms) - Posted 1 month ago

Dear Olivia, Thank you for the time taken to leave us a review. Please accept our sincerest apologies for the inconvenience caused by the delay in communication and failed delivery. We would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 1 month ago

“Delivery was great and on time, but the flowers were tiny and did not look anything like the photo at all. They were dying and small and looked pretty miserable. I’m not sure if this is because I ordered on valentines, but I would’ve rather not gotten anything if this was the standard.”

Helpful Report

Posted 1 month ago

Dear Sheena, Thank you for taking the time to leave us a review. We are sorry to hear that you are not happy with the flowers delivered. We have looked into your email history and unfortunately, we could not see any communication with us about this so we can get this sorted for you. We would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 1 month ago

“Floom ruined my Valentines Day gift for my girlfriend. I ordered a bouqet of flowers a week in advance, and less than 2 hours before they were supposed to be delivered ON VALENTINES DAY, they sent me an email that they could not process my order, and were issuing a refund/£20 voucher. I am in a different timezone, so I was asleep when the email was sent, and my partner spent all day waiting for her flowers that never arrived. When I contacted support and expressed my dissatisfacition with how Floom resolved the situation, I was given a generic, non-caring response that did not address any of the points I raised. They then ignored both of my follow up responses, and have left me on read with no resolution or even a reply. I tried to be reasonable, and told them I understand that incidents happen. However 2 hours notice cancellation on the most important day, with no room for adjustment or compensation is unacceptable. Then to ignore the person who you screwed over shows their lack of care. I would not recommend anyone order flowers from Floom, especially not for an important holiday.”

Helpful Report

(Flowers By Oz) - Posted 1 month ago

Dear Matthew, Thank you for taking the time to leave us a review. We can not apologies enough for the inconvenience caused by this. There was a system issue that caused this situation. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you back to make the things right for you. Warm wishes, Floom Team

Posted 1 month ago

“Not value for money. Spent nearly 100gbp on 12 long stem roses and what was delivered looked like it had been picked up from a garage on the way. Garage that only had one set of roses left. Unfortunately....not impressed”

Helpful Report

(Gardenia Of London) - Posted 1 month ago

Dear Mathew, Thank you for sharing your feedback with us. We are truly sorry to hear about your experience and that the blooms did not meet your expectations. This is certainly not the standard of quality we aspire to provide. Your concerns are important to us, and we appreciate you bringing this to our attention. We've escalated your comments to our Peformance Review team who will be looking into what happened here. Please do send us any pictures you took of the bouquet as this will help us in our investigation. Warm wishes, Floom Team

Posted 1 month ago

“I ordered flowers for my girlfriend, i clearly instructed where to leave them, after days of looking for them and taking ti floom they send a picture of where they left it, it was on the other side of the building, when we got the picture of the flowers (5 days after the delivery date) obviously the flowers werent there anymore”

Helpful Report

(Verdure Floral Design) - Posted 1 month ago

Dear Santiago, Thank you for taking the time to leave us a review. We are so sorry for the inconvenience caused by the delivery service. Searching the details of your order, we can see that there is an investigation undertaken for this. Our colleagues will get back to you with further updates as soon as possible. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you back to make the things right for you. Warm wishes, Floom Team

Posted 1 month ago

“Flowers not delivered and no notification of it during the day.”

Helpful Report

(E And A Events Ltd) - Posted 1 month ago

Dear Hadrien, Thank you for getting back to us. We are so sorry to hear that the order was not delivered and there was no notification about this. Unfortunately, because of the high demand on the day, our partner florist missed to update us about the delivery. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 1 month ago

“Bad qualtiy and very different from what is on the website picture”

Helpful Report

(Flower Of The World) - Posted 2 months ago

Dear Anastasia, Thank you for taking the time to leave us a review. We are so sorry to hear that you are not happy with the flowers delivered. As we could see, our customer service advised about this, via email. If you have any further queries for them, please do not respond to the last email sent. We would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 1 month ago

“Didn’t get no flower sent for Valentine’s Day. Got a refund though. Now I’m single 😂”

Helpful Report

(Monstera Floral Design) - Posted 2 months ago

Dear Calum, Thank you for getting in touch. We apologies for the inconvenience caused by not having the order delivered. We would love to welcome you back so we can make the things right for you. Warm wishes, Floom Team

Posted 2 months ago

“The order never arrived”

Helpful Report

(Flowers On The Ave) - Posted 2 months ago

Dear Aris, Thank you for taking the time to leave us a review. We can not apologies enough for the inconvenience caused. As we could see, there was a full refund provided for the order. We can assure you that this is not the level of service that we aim to provide. We would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 2 months ago

“Terrible service and ruined valentines day. I purchased flowers from this website and paid extra for same-day delivery which was promised if I placed my order before 1pm. I ordered before 9am. The order was not delivered at all - they cancelled and said they were too busy. Issue is, they only cancelled the order the day after Valentines so I wasn't even able to make alternative arrangements and purchase from another store because they kepy saying it would be delivered. Horrific service and experience. Stay away.”

Helpful Report

(Flowers By Coley) - Posted 2 months ago

Dear Andrea, Thank you for your time to leave us a review. We can not apologies enough for the inconvenience caused. Our partner florist have had issues with the logitstics and this lead to inability to deliver the order on time and the delay to update us and you. We would you love to see you back and make the things right for you. Warm wishes, Floom Team

Posted 2 months ago

“Minimum has to be 1 star but this service was truly 0/5 stars. I ordered flowers two weeks ago and they were not delivered on the day they were supposed to. Customer service assured me even though there might be delays it would be delivered in the delivery window (which I have a screenshot of). I received no notification of potential delays until I contacted customer support. After being assured the flowers would be delivered by 6 pm, I decided to not buy flowers elsewhere which I could have done. At 6 pm customer service says to wait until the next day and my delivery ultimately got cancelled. If you cant deliver flowers even if they were ordered two week prior, then what is the point of ordering ahead of time. I will never use your service again and will be telling everyone how awful this service was.”

Helpful Report

(Flowers On The Ave) - Posted 2 months ago

Dear Arasan, Thank you for taking the time to share your thoughts. We are truly sorry to hear about your recent experience and the frustration it has caused. It’s clear that we fell short in our service, especially with our florist partner's communication around your order. We understand how important timely delivery is, and we sincerely regret the delays you faced after placing your order well in advance. Your feedback is invaluable, and we are currently reviewing the situation with our team to prevent similar occurrences in the future. We are committed to resolving these issues as we work to improve our services. We hope that you might consider giving us another chance in the future to provide you with a better experience. Warm wishes, Floom Team

Posted 2 months ago

“Being nagged daily for weeks to buy flowers. Bought them. Got the notification that they were delivered but weren’t. We were home, nobody called us, no note was left on the door, the designated neighbour hasn’t received anything nor others in the neighbourhood. I complained, they wanted to be sure that address and phone numbers were ok and then they took 2.5 days to figure out what happened. Still waiting…”

Helpful Report

(Little Clapham) - Posted 2 months ago

Dear Stefano, Thank you for sharing your experience with us. We’re truly sorry to hear that your delivery did not go as expected and that you’ve faced such inconveniences. We understand the importance of receiving your order on time and the frustration that comes when communication breaks down. Our customer service team has worked diligently to identify the issues surrounding your order and is committed to finding a resolution for you. Please know that we are here to help and we take your feedback seriously. We will continue to investigate this matter thoroughly and keep you updated on the progress. We appreciate your patience and understanding during this time. Warm wishes, Floom Team

Posted 2 months ago

Floom is rated 4.4 based on 21,265 reviews