Floom Reviews

Name: Floom
Rating: 4.37

4.4 Rating 21,271 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,271 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1599

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers I ordered based on the photograph were not the same as the flowers that were delivered. I orders white Parrot tulips and plain white and pink tulips were delivered instead. While the quality of the delivered flowers was good it was not as ordered. I was not informed in advance that any substitution would be required. When this error was pointed out a small discount was offered to me and is in the process of being done but this is not the point. I would have selected something else had I known the order would not be as pictured OR as described in my confirmation.”

Helpful Report

(Andrea's Flower Shop) - Posted 1 year ago

Hello Nancy, I'm so sorry for the disappointing delivery. We try our best to inform our customers of any substitutions that are expected from the florist. We are going to work with our partner florist to ensure they always inform us of changes before a delivery is made. Thank you for your feedback.

Posted 1 year ago

“Thank-you for the service however I was very disappointed I had been charged a fee of 9.99 for same day delivery before 6.00pm only to receive my goods after 7.30pm I had to chase down the delivery. When the flowers arrived I then experienced being told that it was a bank holiday and I should be grateful I received my goods at all. I made sure when I made my purchase that it being a bank holiday it would not be a problem. I spent over £130, and in all honesty the flowers where not in the greatest condition. Some very worn and they do not seem they would last So all in all a very poor service,”

Helpful Report

(The Flower Gallery) - Posted 1 year ago

Hello Aaron, I'm so sorry for the delayed delivery. I have now fully refunded your delivery fee due to the wait. Please allow 5-7 working days for processing, thank you.

Posted 1 year ago

“I selected Floom for the beautiful bouquets but also for the speed of delivery. Unfortunately the delivery person attempted delivery to the wrong address and did not attempt to contact the recipient until after the time they would attempt redelivery. Because of this miss, my delivery was going to be at least FOUR days delayed (with a weekend and bank holiday apparently being unavailable for delivery). In addition, they confirmed that they would be delivering the same flowers, meaning the recipient will have four fewer days to enjoy the flowers. There was no offer to deliver on the weekend or make a new bouquet, even though the mistake is entirely on their side. I am pretty disappointed and would not use floom again.”

Helpful Report

(PM Flowers) - Posted 1 year ago

Hello Melissa, I'm so sorry for the delay as a result of the delivery driver making a mistake on the first attempt. We have confirmed your order has now been delivered. Please provide images of the arrangement if there was any damage or decay that occurred before delivery was made to: support@floom.com, thank you!

Posted 1 year ago

“While the purchasing and delivery went well, the actual arrangement was not at all like what I ordered (what was pictured). Had I know they were going to substitute the modern vase and use bright festive colors I would not have ordered it.”

Helpful Report

(Jackie Jo Flowers) - Posted 2 years ago

Hello Carin, I'm so sorry your order was delivered with substitutions. We try our best to inform our customers of any changes before delivery is made and we're disappointed we weren't able to inform you before your order was delivered. Please send images of the delivered arrangement to our team for review at: support@floom.com, thank you!

Posted 1 year ago

“The flowers were delivered without a card (although I wrote a message on the form), and the recipient did not know who they were from.”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

Hello Rami, I'm so sorry we weren't able to deliver your order with the card included. We understand how important it is for your recipient to know who their sender is. Please contact us with your order number so we can inform the florist right away at: support@floom.com, thank you!

Posted 1 year ago

“order 2 days before delivery. Delivery was ltoo late for a birthday gift.”

Helpful Report

(The Flower Gallery) - Posted 2 years ago

Hi Christophe, thank you for your review. We are sorry to hear that you were upset with the delivery time of your order. Our partner florists deliver between 10am and 6pm everyday. Unfortunately, as they use different means to deliver, we are unable to offer a time slot or tracking link for our orders. We hope that your recipient enjoyed their flowers.

Posted 1 year ago

“My flowers were out for delivery for over a day and a half. They arrived in a box and did not look fresh. Would not recommend floom.”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

Hi Sophia, thank you for your review. We are sorry to hear that you were not happy with the flowers sent. For future orders, please contact support@floom.com within 72 hours of the delivery being made and we can look into this further for you.

Posted 1 year ago

“Flowers were delivered on the wrong day”

Helpful Report

(A&B Flower Shop) - Posted 2 years ago

Hi there! We're so sorry that the flowers arrived late and while we do take every measure we can to ensure that every part of the florist-to-customer process is smooth and efficient, rare hiccups can occur - we're incredibly sorry for this and we hope you give us another chance in the future! Kind regards, Floom

Posted 2 years ago

“This flower arrangement is not remotely resembled to the one that was shown on the website. The flowers are partially “dried” and “dead””

Helpful Report

(Zita Elze) - Posted 2 years ago

Hi there and thanks so much for your review! We liaise with florists often to make sure that our customer are getting the freshest, most beautiful arrangements possible but sometimes due to one reason or another, this isn't always possible. In cases like these we would love it if you'd reached out to support@floom.com and we'd have done our best to sort out a great solution here so you were just as thrilled with our service as we are! In this particular image, it looks like there's possible some guard petals left on the stems that need to be removed! I hope this helps and please don't hesitate to reach out to us again in future as I wasn't able to find any contact from you linked to your order number, but we're always happy to help! Kind regards, Floom

Posted 2 years ago

“Delivered a day late, ordered for a Saturday and delivered on a Sunday. Not as many blooms in the bouquet as pictured, mainly filler foliage.”

Helpful Report

(Blossom And Thread London) - Posted 2 years ago

Hi there and thanks so so much for your review! It's a shame that your delivery was late - we try to be very proactive to ensure that things like this aren't missed but it looks like this one got by us and was delivered a day late by our partner florist and we apologise for that. We also apologise that you weren't happy with the delivery that was made - if this ever happens again, please send images to support@floom.com and we'll do our best to make things perfect for you! If you ever feel like Flooming again, please e-mail us on the above e-mail for a discount on your next order! :) Kind regards, Floom

Posted 2 years ago

“Very poor value for money. I have been buying flowers from Floom for sometime and disappointing to see what was sent this time. I will not be buying from Floom anymore. Sorry!”

Helpful Report

(Garden Of Eden Flowers) - Posted 2 years ago

Hi there and thanks so much for the review! When ordering through Floom, the specifics of exactly which supplier and which florist your order is honoured by can change - but we have a policy that what you see is what you get. If what you ordered is ever different to what the courier delivers, please get in touch and we'll do our best to remedy things! Thanks so much for being a regular Floomer and I hop you choose to give us another shot some day! Kind regards, Floom

Posted 2 years ago

“First of all; My apologies for not writing this review sooner, but it’s taking me some time (i.e. a few days to gather proof). I’m disappointed with the Sansa bouquet that was delivered. It was missing a number of flowers within the bunch, i.e. Freesia, Astrantia and the Eucalyptus. Also, I paid for the Superior Sansa bouquet, but it seems it was the original, that was sent and delivered to my wife. Very disappointing.”

Helpful Report

(Iridescent Florals) - Posted 2 years ago

Hi there and thanks so much for your review! We always do our best to ensure that every bouquet our florists send out is of the highest quality but sadly that's not always possible. In this case I noticed that you didn't reach out to us which is a shame because we'd have LOVED to have made this right for you! Thanks so much for choosing Floom and if you ever feel like giving us another shot, please fire us an e-mail with your order number for a discount on your next order! Kind regards, Floom

Posted 2 years ago

“Cancelled the delivery”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

Hi Donal, thank you for your review. We apologise for cancelling your order. Due to issues with their courier, our partner florist was unable to fulfil your order. We can confirm that your refund has been processed and you will receive this within the next few working days.

Posted 2 years ago

“I hate writing bad reviews but I was recently disappointed to find that floom no longer supports local florists to the extent it used to and, as a result, the flowers have far to travel. Consequently, with this order, the box arrived badly damaged, the water had spilled everywhere and the flowers were a mess :(”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

Thank you for your honest and thoughtful feedback, Sheena. We truly appreciate that you took time out of your day to make sure we're aware of your experience. We're sorry to hear that your order did not arrive as expected and that you are disappointed. The majority of our florists are local, though we do have a few select florists (still located in the London area) who use a third-party courier for shipping. That said, this is the minority and most of our florists hand deliver themselves. I hope this clears things up for you! If you require any additional help please contact our team at support@floom.com.

Posted 2 years ago

“Delivery arrived really late. i emailed feedback. no feedback since.. just another email asking for feedback”

Helpful Report

(Krystle Flower Design) - Posted 2 years ago

Hi David, thank you for your review. I'm sorry that nobody has got back in touch with you regarding your complaint. I have emailed you again from support@floom.com so that we can resolve this for you.

Posted 2 years ago

“The flowers were nice but looked nothing like the photo on your website. The vase was not what was advertised.”

Helpful Report

(Secret Garden Rose) - Posted 2 years ago

Thank you so much for taking the time to share your feedback, Jennifer. We really appreciate it! We are sorry that the flowers you purchased did not match the photo on our website. We understand how disappointing this is and apologize. Could you please let us know how we could make it right for you? We'd love to hear your thoughts on how to make your experience with Floom even better.

Posted 2 years ago

“Spent 100 dollars on a bouquet and the one received was very subpar and only very slightly resembled the one pictured. Cheaper flowers were also used. Annoyed and missing 100 dollars now.”

Helpful Report

(Clapham Flowers) - Posted 2 years ago

Thank you very much for your feedback, Paloma. We appreciate that you took time to tell us about your experience with Floom. We are very sorry to hear that your bouquet was subpar and that it only resembled the one pictured in a very slight way. Is there anything we can do to make up for what happened and rectify the situation? Please let us know how we can make things better.

Posted 2 years ago

“The flowers arrived late, the customer service was not of so much help, felt like she wasn't in the mood to work”

Helpful Report

Posted 2 years ago

“Late delivery. Delivery confirmation 2hrs before the order delivered. Horrible”

Helpful Report

(Tesoro London Flowers) - Posted 2 years ago

Thank you so much Maxine for your feedback regarding the Floom delivery experience. We truly appreciate you taking a moment to let us know what happened and apologize for the late delivery. We understand that this must have been an incredibly frustrating experience, and we're sorry that we didn't manage to meet your expectations. Would you have any suggestions for us on how we can make things better? We'd really welcome your feedback and would be incredibly grateful for any input you could provide.

Posted 2 years ago

“The order was delivered a day late and communication was very poor.”

Helpful Report

(Noble Garden Glendale) - Posted 2 years ago

Floom is rated 4.4 based on 21,271 reviews