Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,360 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,360 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1605

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete disappointment. Ordered for a graduation and the flowers that came barely looked like the ones shown online. Regret ordering and wish I had stuck with my local florists.”

Helpful Report

(Garden Of Eden Flowers) - Posted 1 year ago

Hi Isha, thank you for your review. We are sorry to hear that you were disappointed with the flowers delivered. We appreciate your feedback and will use this moving forward to improve our service. For future complaints, please email hello@floom.com and we can look into your issue further for you.

Posted 1 year ago

“Ordered at 07:50. Paid Extra for same-day delivery. At 12:15, I was told that same-day delivery was not possible and my order was cancelled. By this time, it was too late to find another florist. I was, however, offered a 15% discount on my next order (which I will obviously never used) and asked three times to provide feedback - which is why I am doing so here.”

Helpful Report

(Saints Flowers) - Posted 1 year ago

Hello Tom, I'm so sorry we were not able to deliver your order on the day you had requested. I hope you are able to use the discount code offered for a future order. If you had any further feedback please let us know directly at: support@floom.com, thank you!

Posted 1 year ago

“Unfortunately, the flowers that we ordered were not delivered. I only found out when I checked up on the delivery to discover that the order was still with the florist the day after the delivery date. I contacted customer service by chat. I was informed that the florist was not reachable so I had to cancel my order and I then contacted a local florist to deliver the flowers on the same day.”

Helpful Report

(Sergey Florist) - Posted 1 year ago

Hello Geoffrey, I'm so sorry our florist partner wasn't able to deliver your order and they didn't let us know until after you had reached out to us. I do see we have fully refunded your order and sent you a discount code for a future order if you're ever kind enough to try our services again. Thank you for your feedback.

Posted 1 year ago

“What is the purpose of paying a substantial amount for delivery fee, giving delivery instructions, and noting where it should be left in the event the person is not home if it will simply be left at reception? I noted clearly in the form that it should only be left at front door. Even in the event the person is not there, which the question asked, I indicated for it to deliberately NOT be left at reception. I am simply confused on what is the point of paying this amount if the instructions will be dismissed. I have been to this apartment where it should have been delivered several times. There is easy access for delivery persons to be able to navigate to drop off at apartments. There is 0 excuse that the delivery instructions were not followed. Floom noted, “A lot of buildings won't allow our drivers to go beyond the reception area for security reasons.” This is not true as I have had multiple other flower companies deliver to the door. The flowers ultimately reached the hands of the grieving individual (who lost a loved one) who was forced to leave their home to pick up the flowers. This is exactly why you pay the expensive delivery fee so that type of thing is avoided. Ultimately, the flowers were fine- hence the 2 stars.”

Helpful Report

(Athletic Club Flower Shop) - Posted 2 years ago

Hi Shaida, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service.

Posted 2 years ago

“Did not deliver or offer an alternative with last minute notice”

Helpful Report

(Alise Efflorescence) - Posted 2 years ago

Hello there and thanks so much for getting in touch! We always do our very best to make sure that things run smoothly between our partner florists and our recipients, but sadly due to market availability or other unfortunate, unforeseen circumstances, we're not always able to facilitate delivery of exactly what is ordered. In these cases we will always try to ensure that a delivery of something that's as close as possible to the original order as possible can take place but in the cases when it cannot, we will regrettably have to cancel the order and refund it in full. We deeply apologise for the inconvenience caused here by this breakdown of communication and we do hope you choose to give Floom another shot in future! Kind regards, Floom

Posted 2 years ago

“Got different flowers than I ordered (which is fine if asked beforehand, but I was not). When I expressed disappointment the Floom rep suggested that they retrieve the gift from the recipient’s house and refund me, if I wasn’t happy. A strange and impractical solution, not a thoughtful or empathetic response”

Helpful Report

(Noble Garden FC) - Posted 2 years ago

Hello Diana, I'm so sorry for the disappointing delivery you received. I do see we worked with you and our florist partner for a satisfactory resolution. I'm sorry our partner offered to pickup the delivered arrangement for a full refund at first. I do realize this is not always the best solution and I see we refunded 50% of the payment due to the changes made. We value your feedback and will use it to provide better service for our customers in the future. Thank you for your review.

Posted 2 years ago

“Order arrived a day late with no explanation as to why.”

Helpful Report

(Sensational Flowers) - Posted 2 years ago

Hi there! We're so sorry that this order arrived late. When you order through Floom the order is immediately passed through to our florist partners who are independent and they themselves handle all aspects of the delivery etc. We always do our best to nip these issues in the bud and prevent such problems from occuring but sadly it's not always possible. Please e-mail us on hello@floom.com and we'll see if we can do anything to make this any better for you! Kind regards and apologies for any inconvenience. Floom

Posted 2 years ago

“I have no idea if they were delivered”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

Hello there and thanks for getting in touch! We are somewhat disappointed by this review in which you gave all aspects of the service, including flowers you said you haven't seen, two stars. You contacted us to move your delivery date dramatically forward, we contacted the florist and explained the urgency of the situation. They brought your delivery date forward to as early as they could as you requested and I had personally confirmed with you and then upon delivery, you were sent an e-mail confirming the delivery of the flowers. Kind regards, Floom

Posted 2 years ago

“Flowers did not even came out yet and doesn’t look like the pictures”

Helpful Report

(Blossom And Thread London) - Posted 2 years ago

Hi Patrick, thank you for your review. As the flowers are still in bud, we are confident that your recipient will enjoy the beautiful blooms once they open up. Our partner florist has included the correct stems however if you have any questions please email us at support@floom.com

Posted 2 years ago

“I have used Floom only once, to send flowers to my daughter on the occasion of her completing finals at university. I got a response two hours after the order that said 'Unfortunately our florist isn't able to deliver to your recipient's area today due to unforeseen circumstances.' I called customer service and said 'how about tomorrow', but the response was 'no, the order has been cancelled'. I scrambled to find another vendor for tomorrow, and all worked out. To Floom's credit, they did notify me, which some online services fail to do. But if I owned Floom, I would instruct their customer service people to do everything in their power to retain business and to satisfy a would-be customer. The order was already canceled, fine. How about then saying 'let me work with you and get another order for tomorrow.' Nope. No interest. Not my job. So props for a relatively quick notification (stuff happens, I know), but customer service has to do better than to be apathetic to customers. Especially new customers.”

Helpful Report

(Yuki Flowers Oxford) - Posted 2 years ago

Hi Mark, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service.

Posted 2 years ago

“Bouquet did not look like pictures. Was very underwhelming.”

Helpful Report

(Noble Garden FC) - Posted 2 years ago

“Flowers were black and were a bit squished .”

Helpful Report

(BloomsyBox) - Posted 2 years ago

Hi Kyle, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service.

Posted 2 years ago

“The flowers were really meager. Five peony heads with a few sprays of what looked like wild flowers thrown in. Really disappointing.”

Helpful Report

(Blossom And Thread London) - Posted 2 years ago

Hi Carol, thank you for your review. We appreciate your feedback and we hope your recipient enjoyed their flowers.

Posted 2 years ago

“Flowers wasn’t delivered same day even that I paid for it”

Helpful Report

(Lilac And Bloom) - Posted 2 years ago

Hi Ekaterina, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 2 years ago

“Flowers delivered not what was advertised o website”

Helpful Report

(Mad Lilies) - Posted 2 years ago

Hi Negar, thank you for your review. We truly apologise for the substitutions made to your bouquet, we understand that you ordered flowers for a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 2 years ago

“Way overpriced!! I was hoping that spending $218 on an arrangement would guarantee an impressive bouquet. Nope. It got me 5 peonies and 2 sprigs of lavender. So even with the 15% discount you’re offering for writing this review, I would still not use Floom because they are so ridiculously expensive. Though, since you are clearly making enough through price gouging to be able to offer 15% off for writing a review, could you apply that discount to my original order?”

Helpful Report

(Art Bloom) - Posted 2 years ago

Hi Erin, thank you for your review. We are sorry to hear that your were not happy with the order you received. If you could please send us images to support@floom.com we will be able to look into this further for you.

Posted 2 years ago

“I did not receive the order of flowers I ordered.”

Helpful Report

(Baeza's Flowers And Decorations) - Posted 2 years ago

Hi Kristen, thank you for your review. We are sorry to hear that you did not receive the flowers you order. Please email support@floom.com and we will look into this further for you.

Posted 2 years ago

“I was glad Floom delivered the Mother's Day flowers I ordered on time to my mum but was disappointed by the bouquet itself. It came in its own vase but apparently, the water was dirty and the flowers only lasted 3 days, which would be fine if I had spent like £30 on them but I paid £100 so I would expect they'd last at least a week. As well, the bouquet didn't look like it did on the site, with some of the flower stems broken off. Again, I understand it's not likely to look exactly like the picture but what arrived didn't look like it was worth £100. I've attached the bouquet photo on the site and what arrived on the day for reference. Worth noting I paid for the 'superior' bouquet that looked much fuller than the standard £60 bouquet, but what arrived looked more like the standard.”

Helpful Report

(Sergey Florist) - Posted 2 years ago

Hi Hamish, thank you for your review. We are sorry to hear that you were disappointed with your order. We appreciate the feedback you have provided us with and will use this moving forward to improve our services.

Posted 2 years ago

“I ordered a bouquet of peonies but roses were delivered. Was not contacted about the substitution. The title of the product name said “hand-tied peony bouquet.””

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

Hi Diana, thank you for your review. I am sorry to hear that you received substitutions and we are sorry that you were not informed of the substitutions. I have contacted you regarding this. Looking forward to hearing from you soon.

Posted 2 years ago

“The Message was not as requested. The Flower arrangement was way smaller than represented on the Web. Over all disappointed.”

Helpful Report

(Flowers Of The Valley) - Posted 2 years ago

Hello there and thanks for your review! We're very sorry to hear about this, is there a reason you didn't reach out to our support team? we always do our best to ensure that every delivery is perfect and we'd love to support you through this! Please reach out via phone, chat or e-mail and we'll do our best! Kind regards, Floom

Posted 2 years ago

Floom is rated 4.4 based on 21,360 reviews