Floom Reviews

Name: Floom
Rating: 4.37

4.4 Rating 21,271 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,271 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1599

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too expensive for has been delivered”

Helpful Report

(Flùr Flowers) - Posted 1 year ago

Hello!  We value all feedback received here at Floom. Our partner florist sees a beautiful connection between the art world and the magnificent exuberance of the natural form found in nature. They embrace that flowers are the biggest link between those two worlds, hence the name of your bouquet ordered - Van Gogh! Our partner florist created a stunning bouquet of vibrant orange roses, with accents of purple,blue and delicate greens for your recipient. All our wonderful florists take the utmost care, pride and joy in making all their arrangements, you are paying for their services, years of dedication and knowledge in their successful independently ran shops for a passion in what they do using high quality fresh flowers every time. We do hope your recipient loved their bouquet, and wish you many thanks for taking the time to review Floom!

Posted 1 year ago

“I had asked that the deliverer ring the doorbell when arriving with the flowers. The recipient was home when the flowers were delivered and no bell was rung, so they would have been left outside had I not seen the email noting the delivery. Flowers themselves are beautiful, though.”

Helpful Report

(Ode A La ROSE) - Posted 1 year ago

Thank you for taking the time to review us!   We value all feedback received here at Floom, we can see your order did have the instruction to Ring doorbell, our partner florists do their best to accommodate all requests made on all orders placed. We are sorry that on this occasion if those instruction notes were not followed by the delivery service used to complete the delivery to your recipient. We are pleased to read that the flowers themselves were beautifully received and do hope your recipient loved your thoughtful gift and we thank you for choosing Floom! Best Wishes Floom Team

Posted 1 year ago

“The flowers that were sent to my friend were beautiful, but not the ones I ordered. Floor customer service quickly gave me a credit, but it wasn't a great experience, as they were red and purple vs. the yellow and white that I ordered.”

Helpful Report

(Heather Floral) - Posted 1 year ago

Dear Meredith, Thank you for taking the time to provide us with your feedback. Please accept our sincerest apologies for the inconvenience caused by having the colour and flowers changed on your order without any notice. We have investigated this further for you and we would like to extend apologies from our partner florist for the mistake made, as well. We could see that our colleagues have provided you with a full refund on the order, however, we completely understand that this is not the experience that you should have nor the one that we aim to provide. We would love to welcome you back to Floom so we can make the things right for you! Warm Wishes, Floom Team

Posted 1 year ago

“I chose Floom because they promised next day delivery. The flowers eventually arrived 48 hours after they were due. Although the delivery fee was refunded, the flowers were still 2 days late. The blooms were lovely when they finally arrived.”

Helpful Report

(Flowers By Jennifer Ashe) - Posted 1 year ago

Dear Nicky, Thank you for taking the time to leave us your feedback, this is highly important for us. Looking at the trajectory of your order, we could see that the order was delayed by two days indeed, and you were informed on time about this and agreed to a delay of delivery. You have also been given the option to cancel the order and be provided with a full refund on the order. As the order was delayed, we have issued the delivery fee refund. We did our best to keep you updated and chased the order to get delivered on the new delivery date. As our partner florists are working with perishable goods, delays sometimes might occur due to this or any unforeseen circumstances. I hope we would have the chance to welcome you back on Floom anytime soon! Warm wishes, Floom Team

Posted 1 year ago

“i heard the wreath was beautiful. but nobody called my daughter to tell her when it wud be delivered to her mother in law ( who is handicapped) which i REQUESTED so she cud be aware of delivery time”

Helpful Report

(Zita Elze) - Posted 1 year ago

Hello,   We thank you for taking the time to review your order with Floom!   Your Floom order was sent via a courier service-they do not offer a telephone call prior to delivery in the UK- this is not a service any third party courier provides nor any partner florist prior to a delivery being made- all requests for delivery instructions are taken into account where possible but are as a request. We do state at the time of placing orders we have a delivery window of between 10am - 6pm, therefore a delivery specific time cannot be given or requested.  We do hope your recipient loves their thoughtful gift & we thank you for choosing Floom!

Posted 1 year ago

“The bouquet my friend received was not like the image, and I paid for same-day delivery and did not receive it.”

Helpful Report

(Lucy's Flowers) - Posted 1 year ago

Thank you for taking the time to review us!   We value all feedback received here at Floom, we are disappointed to hear you were not 100% happy with the order received. We would have loved to make this right for you, if given the chance, as we have not received any communication from you regarding the quality of the arrangement. Unfortunately as your order was placed after our florist partners cut-off time - we were unable to complete this for you on the same day- this was immediately raised by our florist and communicated to you.  We do hope you will consider choosing Floom in the future!

Posted 1 year ago

“Website too busy and too slow moving. Really bad feature was being charged a "service fee" at the end. It was not included in the pricing before that and there was no indication of it coming. Very Ryanairish. Delivery fee can be expected. But not service fee. Naughty.”

Helpful Report

Posted 1 year ago

Hello and thank you for taking the time to review Floom! We value all feedback and take your comments on the website user experience! onboard to help us continue to improve services! We do hope the recipient loved their stunning deluxe bouquet!

Posted 1 year ago

“The order arrived 1 day later even if I paid the fee to have a same-day delivery.”

Helpful Report

(Carroll Flower Shop) - Posted 1 year ago

“Order arrived later than expected. You're not able to track delivery or communicate directly with partner florists, which would have been helpful features.”

Helpful Report

(Eleanors Florist) - Posted 1 year ago

Hello! Thank you for taking the time to review Floom! Here at Floom we serve to connect customers to our partner florists and by using our service is puts Floom at the heart of any communications both parties may need. We do not offer a real time update system and our florists work hard each day to create beautiful arrangements to send out on the day as per the orders received. We are sorry for any delay experienced in providing an order status update on this occasion, our florist partner made the delivery before the 6pm delivery window ended.

Posted 1 year ago

“The flowers were beautiful; the communication and therefore customer service were poor. The website was not accurately updated with delivery info and the customer service agents were completely helpless and without any tools or information to help.”

Helpful Report

(The Blossom House) - Posted 1 year ago

Hello David, We are sorry your order was delivered outside of the stated delivery window we give of 10am to 6pm. Our partner florists are excellent artists that work hard to create & make beautiful arrangements for all customers. They do operate independently and often have a busy schedule, it is therefore not always possible to give real time updates at each moment but we do strive for an accurate status. We thank you for your feedback!

Posted 1 year ago

“I ordered sameday delivery for an anniversary gift that was to be delivered last Thursday. By Friday I hadn't heard anything from the recipient which surprised me so I looked at the order status online and was shocked to see that it was still "with the florist". After trying to use the chat feature to locate the order I called and finally got through. The woman who assisted was also surprised and talked to the florist to find out what was going on. In the end, it was delivered 24 hours late, which missed the mark. No one offered any kind of compensation or refund, etc. Given the experience, I would NOT use Floom in the future because I have no confidence that a second chance would meet my expectations.”

Helpful Report

(Dragonfly Floristic) - Posted 1 year ago

Hello Steve! We are really sorry for the delay with your order and for being delivered 1 day late. Our florist partner received the order you placed after their cut-off time for Same Day Deliveries to be made. Unfortunately, we were not able to notify you sooner of the delay but upon contacting the florist they did let us know they were able to deliver the following day. My apologies for the late compensation of the delivery fee, this has now been actioned for you. We thank you for your feedback and hope you will consider Floom in the near future!

Posted 1 year ago

“Image of flowers ordered do not match arrangement received. Similar, but pretty obvious that flowers used in arrangement do not match the flowers I ordered.”

Helpful Report

(Lovely Blooms Decorations Corp) - Posted 1 year ago

Hello, Thank you for taking the time to review our services here at Floom! I have reached out to you an email regarding the issues raised here, please be assured we would like to investigate fully, we appreciate your feedback!

Posted 1 year ago

“Flowers promised to be delivered on Tuesday, actually the next day. I got confirmation when they were delivered though.”

Helpful Report

(The Little Flower Shop) - Posted 1 year ago

Hello, Thank you for taking the time to review Floom. I can see your order was made on Sunday 24th September for delivery on Wednesday 27th September, this is as requested as per your receipt in your order details. Delivery was made on that date. We do hope the recipient loved their Rose & Lily Bouquet. If we can help you further, please do not hesitate to contact us. Many thanks, Floom!

Posted 1 year ago

“The item I ordered was not in stock so they suggested 2 alternatives, and ultimately sent the item that I did NOT select. They did not communicate anything about the change. A plant was delivered, but can’t say I’m crazy about the service since you may not actually be able to order what’s advertised on the site, and don’t think I’d use it again.”

Helpful Report

(Chicago Plants) - Posted 1 year ago

Hi Amber, Thanks for taking the time to leave a review. I am sorry the plant you ordered was out of stock on the day, I can see you were emailed by our support team and offered a choice of two other plants and accepted a snake plant which the florist delivered so I am sorry you felt the changes were not communicated effectively.

Posted 1 year ago

“I was a little disappointed with the quality of the flowers - the bouquet felt a little stringy and not as lush as it looked in the photograph. I know sometimes different flowers have to be used because of the season etc - but this felt a lot less good quality than I expected from the picture.”

Helpful Report

(Olympia Flowers) - Posted 1 year ago

Hello Laura, I'm so sorry for the disappointing delivery. We would like to follow-up with our partner florist regarding your order. Please send any images you have of the delivered arrangement to our team for review at: support@floom.com, thank you!

Posted 1 year ago

“Usually excellent, the one of the last deliveries was not to the level I expected. The bouquet was gorgeous but they withered in 4 days (while usually it takes a couple of weeks)”

Helpful Report

(Debbie Western Flowers) - Posted 1 year ago

Thank you for your feedback. I am really sorry to hear that your flowers withered within for day and I can understand how frustrating this must be. Our team will be working together to prevent such instances in future and thanks again for your valuable feedback.

Posted 1 year ago

“This was my first time buying from Floom, although my brother had used them frequently. The website kept crashing on my phone and my friends' phones I ordered a bouquet and had questions about its size, so I contacted customer service. While they responded quickly, their response led me to believe the bouquet's size I ordered was accurate, but it turned out to be much smaller. The customer service representatives were not particularly welcoming, which was odd. The most frustrating part was the delivery estimate from 10 AM to 6 PM, and it arrived at 5:59 - like the kid in high school who rushes to deliver their subpar paper 1 minute before assignment deadline. Meanwhile, my girlfriend received five other flower deliveries from different places, all before noon.”

Helpful Report

(Beaucoup London) - Posted 1 year ago

Hi Bahjat, thank you for your review. We appreciate your feedback and will use this moving forward to improve our service.

Posted 1 year ago

“Seemed fine at first. But then they set me a receipt that added $5 to the delivery cost. I then spent the next 20 minutes figuring out the issue (you didn't actually overcharge me, you're just sending out inaccurate receipts).”

Helpful Report

(Floral Shop) - Posted 1 year ago

Hello Justin, I'm so sorry for the confusing receipt we sent you and thank you for bringing the issue to our attention. We will inform our engineering team right away.

Posted 1 year ago

“The flower was elegant at the time of delivery but a couple of days later, it began to wilt.”

Helpful Report

(QG Floral) - Posted 1 year ago

Hello Satoshi, I'm so sorry for the disappointing delivery experience. I see your order was delivered on the 6th of September and it is now too late to offer a redelivery or a refund but we will follow-up with our partner florist and let them know your delivery didn't last as long as we would expect, thank you for your feedback!

Posted 1 year ago

“Flowers were good! Delivery required second iteration to succeed”

Helpful Report

(Bloomfor) - Posted 1 year ago

Floom is rated 4.4 based on 21,271 reviews