Floom Reviews

Name: Floom
Rating: 4.37

4.4 Rating 21,227 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,227 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1593

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers delivered are of a high quality, delivered bit later in the day (mid day) would of preferred early morning as valentine's day but understand was busy day, Asked to be left in safe place (out of sight) but was left on front door in full veiw luckily still there I arrived home from work”

Helpful Report

(Love And Blooms) - Posted 1 month ago

“My wife loves the lilies.”

Helpful Report

(BloomsyBox) - Posted 1 month ago

“I ordered flowers for my girlfriend, i clearly instructed where to leave them, after days of looking for them and taking ti floom they send a picture of where they left it, it was on the other side of the building, when we got the picture of the flowers (5 days after the delivery date) obviously the flowers werent there anymore”

Helpful Report

(Verdure Floral Design) - Posted 1 month ago

Dear Santiago, Thank you for taking the time to leave us a review. We are so sorry for the inconvenience caused by the delivery service. Searching the details of your order, we can see that there is an investigation undertaken for this. Our colleagues will get back to you with further updates as soon as possible. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you back to make the things right for you. Warm wishes, Floom Team

Posted 1 month ago

“Flowers not delivered and no notification of it during the day.”

Helpful Report

(E And A Events Ltd) - Posted 1 month ago

Dear Hadrien, Thank you for getting back to us. We are so sorry to hear that the order was not delivered and there was no notification about this. Unfortunately, because of the high demand on the day, our partner florist missed to update us about the delivery. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 1 month ago

“Good order delivered next day late afternoon”

Helpful Report

(Monstera Floral Design) - Posted 1 month ago

“up to standard and communication are well received”

Helpful Report

(Gardenia Of London) - Posted 1 month ago

“The flowers were beautiful—better than I expected—the delivery was on time, and that the note I wrote to the recipient was hand written was a very nice touch. I will definitely be using them again!!”

Helpful Report

(Lovely Blooms Decorations Corp) - Posted 1 month ago

“Absolute beautiful, I could not have been happier. Thank you floom”

Helpful Report

Posted 1 month ago

“Delivery was as promised and arrangement was beautiful. Would definitely recommend”

Helpful Report

(Le Jardin Rose) - Posted 1 month ago

“I give 2 stars and not 1 because the roses were nice. But the presentation, packaging, paper was not good and was not the same quality, colour, etc and you could tell everything was set up to fast and carelessly. Also they didn't want to change the delivery address even though the flowers were not even prepared. For the price it is a bit of a joke.”

Helpful Report

(Rushes) - Posted 1 month ago

Dear Hector, Thank you for taking the time to leave a review. We are so sorry to hear that you were not happy with the delivery of your flowers. We can assure you that this is not the level of service that we aim to provide. We would love to welcome you back and make things right for you. Warm wishes, Floom Team

Posted 1 month ago

“Bad qualtiy and very different from what is on the website picture”

Helpful Report

(Flower Of The World) - Posted 1 month ago

Dear Anastasia, Thank you for taking the time to leave us a review. We are so sorry to hear that you are not happy with the flowers delivered. As we could see, our customer service advised about this, via email. If you have any further queries for them, please do not respond to the last email sent. We would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 1 month ago

“I continue to rely on Floom for the curated selection of local florists in the UK. The selections have always been unique and excellent. Deliveries have always been timely and done with care. My recipients have been delighted, every time. Thank you.”

Helpful Report

(Zita Elze) - Posted 1 month ago

“Not seen them myself as in hospital but wife loves them so thanks”

Helpful Report

(Mad Lilies) - Posted 1 month ago

“We sent our daughter and my mother FLOOM Valentine arrangements in Dallas. The both were thrilled and sent pics of the gorgeous flowers. Looking forward to our next purchases from FLOOM.”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 month ago

“Didn’t get no flower sent for Valentine’s Day. Got a refund though. Now I’m single 😂”

Helpful Report

(Monstera Floral Design) - Posted 1 month ago

Dear Calum, Thank you for getting in touch. We apologies for the inconvenience caused by not having the order delivered. We would love to welcome you back so we can make the things right for you. Warm wishes, Floom Team

Posted 1 month ago

“+++++++++++”

Helpful Report

(Red Floral Architecture) - Posted 1 month ago

“Gorgeous flowers delivered to my wife for Valentine's day v complete with card. Wrapped nicely in a standing paper bag in a water bag. She was so happy”

Helpful Report

(Camiko Flowers) - Posted 1 month ago

“Easy to use website with lots of choice. The flowers that arrived were beautiful.”

Helpful Report

(F For Flower) - Posted 1 month ago

“The order never arrived”

Helpful Report

(Flowers On The Ave) - Posted 1 month ago

Dear Aris, Thank you for taking the time to leave us a review. We can not apologies enough for the inconvenience caused. As we could see, there was a full refund provided for the order. We can assure you that this is not the level of service that we aim to provide. We would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 1 month ago

“Terrible service and ruined valentines day. I purchased flowers from this website and paid extra for same-day delivery which was promised if I placed my order before 1pm. I ordered before 9am. The order was not delivered at all - they cancelled and said they were too busy. Issue is, they only cancelled the order the day after Valentines so I wasn't even able to make alternative arrangements and purchase from another store because they kepy saying it would be delivered. Horrific service and experience. Stay away.”

Helpful Report

(Flowers By Coley) - Posted 1 month ago

Dear Andrea, Thank you for your time to leave us a review. We can not apologies enough for the inconvenience caused. Our partner florist have had issues with the logitstics and this lead to inability to deliver the order on time and the delay to update us and you. We would you love to see you back and make the things right for you. Warm wishes, Floom Team

Posted 1 month ago

Floom is rated 4.4 based on 21,227 reviews