Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 21,097 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,097 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1580

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice service from Floom. First time using and the range of flower arrangement is really wonderful. Great that a vase can be part of the arrangement as makes it so much easier for the recipient and immediate enjoyment of the flowers without doing the work of finding a vase and cutting down and arranging ( although some people I’m sure like to do this) I made a mistake of ordering a separate vase and Lotie called and then emailed me about this. Great customer communication! Thanks”

Helpful Report

(Lux B Flowers) - Posted 3 years ago

Thanks for such a glowing review Simon, we really appreciate it! I'm glad to hear how proactive Lotie was in helping with your bouquet and I hope your recipient enjoyed their gorgeous bouquet. Thanks for choosing Floom and we hope to hear from you again in future

Posted 3 years ago

“Lovely flowers”

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(Essence) - Posted 1 day ago

“The flowers are wonderful, indeed. I'd be glad to use the voucher that was offered on the site - I missed the opportunity of choosing a box of chocolate or alike to my bouquet.”

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(Flowers On The Hill) - Posted 1 day ago

“Flowers did not arrive on the requested date.”

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(BloomsyBox) - Posted 1 day ago

Dear Jularat, Thank you for taking the time to leave us a review. We can only apologise for the inconvenience caused. The bad weather in the delivery area caused the delay. We would love to have you back to make things right for you. \Warm wishes, Floom Team

Posted 16 hours ago

“Very good service, with plenty of beautiful flower options, covering all areas.”

Helpful Report

(Rose & Mary) - Posted 4 days ago

“Very happy with the Flowers but i askedfor next day delivery and it was 3 days later 2 would have been ok that being the birthday , i will order sooner in the future thx Duncan.”

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(PM Flowers) - Posted 4 days ago

“Was very good and quick delivery”

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(Bloomfor) - Posted 4 days ago

“Great service that is very handy when you need flowers for a special occasion. They provide accurate description and their delivery is on time. Thanks! 😊”

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(Lilac And Bloom) - Posted 5 days ago

“Really great services”

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(NYC Floral Decorators) - Posted 6 days ago

“Beautiful flowerd and easy experience!”

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(Flowers By Coley) - Posted 1 week ago

“Superb, never had an issue.”

Helpful Report

(Bobby's Flowers) - Posted 1 week ago

“the flowers were amazing and the service is on time”

Helpful Report

(Bosii's Flowers) - Posted 1 week ago

“Incredible quality, speedy delivery and purchase. Couldn't have been better!”

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(Bosii's Flowers) - Posted 1 week ago

“My account is no longer accessible, and my previous email address is no longer active because my attempts to contact it were met with an error stating that the domain was no longer in use. It's hard for me to put into words how I feel about this, especially because it seems like my hard-earned money is gone. Thankfully, I was able to get my money back with COVSECLTDCOM If you need help getting your money back, I advise getting in touch with them.”

Helpful Report

Posted 2 weeks ago

“Great service, thanks so much!”

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(Positive Bakes) - Posted 3 weeks ago

“Delivered promptly and well received.”

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(The Flower Gallery) - Posted 3 weeks ago

“Really pleased with the fast delivery”

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(Verdure Floral Design) - Posted 3 weeks ago

“Beautiful Flowers. Excellent service.”

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(PM Flowers) - Posted 3 weeks ago

“Very professional service, swift and reliable”

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(Verdure Floral Design) - Posted 3 weeks ago

“It was a super easy process and the wreath was perfect. Very full and arrived same day.”

Helpful Report

(Floetica) - Posted 3 weeks ago

“this is the second time deliver is delayed.”

Helpful Report

(Cartwright & Butler) - Posted 4 weeks ago

Dear Latt Latt, Thank you for taking the time to leave us a review. We are so sorry for the inconvenience caused by the delay. This happened due to unforeseen stock issues on our partner florist side. We would love to have you back so we can make things right for you. Warm wishes, Floom Team

Posted 4 weeks ago

Floom is rated 4.4 based on 21,097 reviews