Floom Reviews

Name: Floom
Rating: 4.37

4.4 Rating 21,224 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,224 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1593

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice service from Floom. First time using and the range of flower arrangement is really wonderful. Great that a vase can be part of the arrangement as makes it so much easier for the recipient and immediate enjoyment of the flowers without doing the work of finding a vase and cutting down and arranging ( although some people I’m sure like to do this) I made a mistake of ordering a separate vase and Lotie called and then emailed me about this. Great customer communication! Thanks”

Helpful Report

(Lux B Flowers) - Posted 3 years ago

Thanks for such a glowing review Simon, we really appreciate it! I'm glad to hear how proactive Lotie was in helping with your bouquet and I hope your recipient enjoyed their gorgeous bouquet. Thanks for choosing Floom and we hope to hear from you again in future

Posted 3 years ago

“Once again, I ordered flowers for a relative in the UK from the USA through Floom, and the flower arrangement and extras arrived on time and well-presented. This platform makes it so easy to order anytime. I will definitely use Floom for my next order.”

Helpful Report

(PM Flowers) - Posted 11 hours ago

“Sent flowers to a friend going through a hard time. Delivered the next day, and she loved them. Kept messaging me saying how beautiful they look and smell. Might have to get some for myself!”

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(Bimba Floral Studio) - Posted 19 hours ago

“A number of bouquet orders ago, I discovered Floom and I have purchsed from no other company since as I was so impressed and completely satisfied. The bouquets are exactly as pictured. The deliveries are exactly as promised. The website is user-friendly and the prices are comparable if not better. I really appreciate, additionally, that Floom uses local florists and the bouquet options are all tempting. Thank you Floom for assisting me in gifting the way I wish and with trust.”

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(Rachel Cho Floral Design) - Posted 20 hours ago

“Great bouquets, happy receivers! The only thing was that there was no "food" sachets for the flowers, but they are ok second week without the extra food, so all good.”

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(Saints Flowers) - Posted 2 days ago

“Rubbish! Flowers got lost! No refund offered”

Helpful Report

(F For Flower) - Posted 2 days ago

Dear Steve, Thank you for sharing your concerns with us. We're truly sorry to learn about the issues you faced with your order and understand how frustrating it must be. This is far from the experience we wish to provide. Our customer service team conducted a thorough investigation into the issues you experienced and emailed you on Friday with their findings showing that the flowers were in fact delivered to Reception. The delivery driver also informed you of delivery. We apologise for any misunderstanding that occured and we thank you for choosing Floom. Warm wishes, Floom Team

Posted 21 hours ago

“BEAUTIFUL arrangement and arrived promptly. Will definitely use them again!”

Helpful Report

(BLOMST Los Angeles) - Posted 2 days ago

“good job, delivered in time and flowers are nice”

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(At Florist Ltd) - Posted 5 days ago

“Easy check out process”

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(Andrea's Flower Shop) - Posted 6 days ago

“Excellent service - speedy & efficient!”

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(Morning Flowers) - Posted 6 days ago

“Overall everything was good. Large selection of flowers. Easy to place an order. Delivery was on time. The only disappointment is that after a few hours the flowers began to fade.”

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(Andrea's Flower Shop) - Posted 6 days ago

“Really lovely bouquets and efficiently ordered/delivered”

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(Gardenia Of London) - Posted 6 days ago

“The flowers are great. I just wish the "10:00-18:00" delivery actually happened in that time frame, not later. In fact, I ordered 2 days in advance, so having the delivery earlier in the day would be nice. On the other hand, I understand 8 of March is a very busy day.”

Helpful Report

(Daily Flowers) - Posted 1 week ago

“Flowers were delivered and left outside on the street, where they were subsequently taken because we were not notified. I had to argue back and forth with customer service, submit a credit card dispute and threaten legal action in order to get a refund. Absolutely terrible service, I would never use this company again.”

Helpful Report

(7 Garden Florist) - Posted 1 week ago

Dear Craig, Thank you for taking the time to leave us a review. We are so sorry to hear that you are unhappy with the experience you had with us. We can see that our team provided a refund for the full order. We can assure you that this is not the level of service we aim to provide and we would love to welcome you back and make things right for you. Warm wishes, Floom Team

Posted 1 week ago

“Super fast. Super pretty. 10/10 recommend.”

Helpful Report

(PM Flowers) - Posted 1 week ago

“My order (a birthday gift) was delivered to the wrong address and by the time it was resent to the correct one the birthday had passed. This was disappointing but the customer service was reasonably good.”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 week ago

Dear Mary, Thank you for taking the time to leave us a review. We can only apologise for the inconvenience caused by the delivery service on this order. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you so we can make the things right for you. Warm wishes, Floom Team

Posted 1 week ago

“We needed nice flowers promptly delivered on the other side of the world, and Floom did exactly that. Thank you.”

Helpful Report

(F For Flower) - Posted 1 week ago

“Very Good experience”

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(Ameera London) - Posted 1 week ago

“Very good selection of bouquets. I appreciate a lot the options of deliver today/tomorrow. I like that there is a possibility to add a card or an add-on.”

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(Gardenia Of London) - Posted 2 weeks ago

“The flowers were absolutely gorgeous! My sister loved them.”

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(Bloom & Go) - Posted 2 weeks ago

“Ordered flowers for a special occasion, paid 50 pounds for a bunch of roses and received a bunch of dead, burnt, end of life flowers. Disgusting flowers, at least the delivery was swift and on point but the flowers. Mate better don’t send antything rather than. Picking them.”

Helpful Report

(Sunflorist And Events Ltd) - Posted 2 weeks ago

Dear Radu, Thank you for the time taken to leave us a review. We are so sorry for the inconvenience caused by the quality of flowers delivered. We can see that a refund was offered by our customer service team. This is not the level of service that we aim to provide and we would love to welcome you back to make the things right for you. Warm wishes, Floom Team

Posted 2 weeks ago

Floom is rated 4.4 based on 21,224 reviews