Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 21,153 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,153 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 6th February 2025

1587

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice service from Floom. First time using and the range of flower arrangement is really wonderful. Great that a vase can be part of the arrangement as makes it so much easier for the recipient and immediate enjoyment of the flowers without doing the work of finding a vase and cutting down and arranging ( although some people I’m sure like to do this) I made a mistake of ordering a separate vase and Lotie called and then emailed me about this. Great customer communication! Thanks”

Helpful Report

(Lux B Flowers) - Posted 3 years ago

Thanks for such a glowing review Simon, we really appreciate it! I'm glad to hear how proactive Lotie was in helping with your bouquet and I hope your recipient enjoyed their gorgeous bouquet. Thanks for choosing Floom and we hope to hear from you again in future

Posted 3 years ago

“It was delivered properly and in good condition”

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(Saints Flowers) - Posted 16 hours ago

“Wonderful company to deal with :)”

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(Love And Blooms) - Posted 18 hours ago

“it was perfect”

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(PM Flowers) - Posted 21 hours ago

“Super fast delivery and great quality flowers”

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(Little Clapham) - Posted 1 day ago

“Amazing service! Right on time.”

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(Larkspur And Lavender) - Posted 1 day ago

“The flowers were beautiful. My mother in law was very happy! Many thanks Floom!”

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(Lilac And Bloom) - Posted 1 day ago

“Incredible choice of flowers, rapid delivery and beautiful arrangments from the best stores locally.”

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(Stems Wilder) - Posted 2 days ago

“Great service”

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(Rose & Mary) - Posted 3 days ago

“Beautiful flowers and great customer service”

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(Floral Design By Daisy) - Posted 4 days ago

“Shop online picked out a bouquet then it wasn't in stock they sent something else that I had no clue what it would be the price never changed I don't feel it was equivalent to what I originally ordered and nobody seems to want to do anything about it never had no trouble with Flume before”

Helpful Report

(Gardenia Of London) - Posted 6 days ago

Dear Eugene, Thank you for taking the time to leave us a review. We are so sorry to hear that you were not happy with the delivery. We have looked into the email history of your order, and we can see that our customer service team got in touch with you to inform you about the flower replacement, and you have agreed to move forward with the order. The bouquet delivered was at the same amount as the flowers you paid for. We apologise for any inconvenience caused, and we would love to welcome you back. Warm wishes, Floom Team

Posted 4 days ago

“A florist you can trust👏”

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(Bernard Rochet Flowers) - Posted 1 week ago

“Delivered perfectly as I requested, 5 stars”

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(Noble Garden Florist Marina Del Ray) - Posted 1 week ago

“Beautifully flowets”

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(Eleanors Florist) - Posted 1 week ago

“Beautiful and fresh flowers. Will surely order again.”

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(Noble Garden FC) - Posted 1 week ago

“I was quite happy with the flowers as the recipient sent me a picture of it. However, i was disappointed with the service. Even though I had requested an earlier delivery as possible, it only arrived in the evening at close to end of your delivery day. I am very disappointed with this as it was the recipient’s special birthday and most of the day was gone for her to enjoy it. Luckily she received it before she went out for dinner and away for the weekend. I had ordered it 2 days ahead and contemplated whether to deliver one day ahead but then it is not on her birthday. Not very happy with the service is the answer.”

Helpful Report

(Lilac And Bloom) - Posted 1 week ago

Dear Karen, Thank you for taking the time to leave us a review. We are sorry to hear that you were not happy with the service. Unfortubately, we can not gurantee a specific time for delivery. Our orders are delivered between 10 AM and 6 PM. Warm wishes, Floom Team

Posted 1 week ago

“Great selection and customer service”

Helpful Report

(Flower Station) - Posted 1 week ago

“I paid £84 + postage and packing. I received a small bouquet of flowers which I felt was in a poor state. I fed this back, but felt the result was unsatisfactory. I won’t be using floom again.”

Helpful Report

(Botanique Workshop) - Posted 1 week ago

Dear Callum, Thank you for taking the time to leave us a review. We are so sorry to hear that you were are not happy with the flowers delivered. We have chased the email history that we have with you and we can see that the roses delivered had the guard petals a bit damaged. As our colleagues advised, the guard petals are the thick and robust outer petals that grow on fresh-cut roses. They help protect the integrity of the rosebud as it opens and blooms, protecting the delicate inner petals from harm as the flower grows. These are the reasons why our partner florists are not removing them before delivery. In terms of the size of the bouquet, this has been sent as advertised on the website with 2 pink roses, 2 x Purple Waxflower, 1 x Pink Lisianthus, 3 x Pink Gerbera, 2 x Chasmanthe and 3 x Ruscus. We are sorry for any inconvenience caused and we would lobe to welcome you back. Warm wishes, Floom Team

Posted 1 week ago

“the plant i chose arrived as expected!”

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(Sunny Florists) - Posted 1 week ago

“I've ordered several times from Floom, often for last min delivery. Flowers always arrive on time, customer service is responsive if smthn seems wrong, and they're always so beautiful. Thank you!”

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(Flùr Flowers) - Posted 1 week ago

“Lovely flowers delivered”

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(PM Flowers) - Posted 1 week ago

Floom is rated 4.4 based on 21,153 reviews