Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 21,043 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,043 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 13th November 2024

1578

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice service from Floom. First time using and the range of flower arrangement is really wonderful. Great that a vase can be part of the arrangement as makes it so much easier for the recipient and immediate enjoyment of the flowers without doing the work of finding a vase and cutting down and arranging ( although some people I’m sure like to do this) I made a mistake of ordering a separate vase and Lotie called and then emailed me about this. Great customer communication! Thanks”

Helpful Report

(Lux B Flowers) - Posted 3 years ago

Thanks for such a glowing review Simon, we really appreciate it! I'm glad to hear how proactive Lotie was in helping with your bouquet and I hope your recipient enjoyed their gorgeous bouquet. Thanks for choosing Floom and we hope to hear from you again in future

Posted 3 years ago

“Excellent and easy”

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(Botanique Workshop) - Posted 1 day ago

“Flowers look great and as expected. Repeat customer through the years. Cheers.”

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(Lovely Blooms Decorations Corp) - Posted 1 day ago

“Always reliable and always beautiful!”

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(Mad Lilies) - Posted 2 days ago

“Flowers were delivered same day and the bouquet was beautiful!”

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(Lovely Blooms Decorations Corp) - Posted 2 days ago

“Everything was done in the best way possible!”

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(Daily Flowers) - Posted 2 days ago

“excellent service and beautiful arrangement that was as lovely as in the picture.”

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(My Blooming Business) - Posted 2 days ago

“Excellent service and product. Also kept up to date on progress of my order and final delivery.”

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(Verdure Floral Design) - Posted 3 days ago

“Quick turnaround after ordering, &lovely selection of options within my time frame.”

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(7 Garden Florist) - Posted 5 days ago

“Thanks for the opportunity of the next day delivery. It would be great to have a photo of a bouquet from the florist when it’s ready - given the flowers are replaced based on the season and the bouquet was quite different from the picture. Also, the bouquet was delivered to a neighbor, but there was no note about it. So we were confused and the addressee needed to look for the bouquet around, guessing where it can be.”

Helpful Report

(Bloomsbury Flowers) - Posted 5 days ago

Dear Tatiana, Thank you for taking the time to leave us a review and provide feedback. These are highly appreciated. We are sorry to hear about the confusion caused by the delivery. On the order, there was a note to leave the order in a safe place, and our partner florist considered it safer to leave the flowers with a neighbour. Of course, they should have advised you about this so you could be informed. We have chased this further on our end to make sure that further situations like this will be avoided. We hope that your recipient enjoys the flowers! We would love to have you back and to make things right for you. Warm wishes, Floom Team

Posted 5 days ago

“beautiful flowers and super fast delviery same day”

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(Petal Vibes) - Posted 5 days ago

“Very cute flowers and reactiver customer service! The delivery was done after 7 pm although we specified it was for a business, but the team was very respondent and rescheduled it quickly. Appreciate it !”

Helpful Report

(Padam) - Posted 6 days ago

Dear Ina, Thank you for your review. This is highly appreciated. We are sorry to hear about the delivery issue but glad to see that it was rectified on time. We hope your recipient enjoys the flowers! We are looking forward to welcoming you back soon! Warm wishes, Floom Team

Posted 5 days ago

“flowers were lovely and lifted my friend’s spirits :)”

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(BloomsyBox) - Posted 6 days ago

“Great delivery!”

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(Bloom Couture Studio) - Posted 6 days ago

“Just gorgeous! I’ve always been very pleased with Floom floral choices, communication asks delivery notes. This lovely bouquet of hydrangeas was delivered on time and looking fabulous. Very pleased and will continue to choose Floom.”

Helpful Report

(PM Flowers) - Posted 1 week ago

“perfect atention and service, I´m sure I´ll buy again Amaizing bunch”

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(Bursting Bud) - Posted 1 week ago

“Flowers are always fresh and beautiful and love that I can support small and local businesses.”

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(PM Flowers) - Posted 1 week ago

“The most beautiful flower's like a piece of art! Personal and caring delivery!”

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(BLOMST Los Angeles) - Posted 1 week ago

“Flowers arrived on time but very poor quality, especially the roses which started dying after 3 days”

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(F For Flower) - Posted 1 week ago

Dear Ronan, Thank you for taking the time to leave us a review. We are sorry to hear that you were not happy with the flowers delivered. We have looked into our complaints, and we can not find anything relating to this. In future, please, do not hesitate to get in touch with our customer service team to get this sorted for you. We do require images within 72 hours of delivery in order to look into your concerns fully. We can assure you that this is not the level of service that we aim to provide and we would be glad to have you back to make things right for you. Warm wishes, Floom Team

Posted 1 week ago

“The quality of the flowers was amazing however the glass base we ordered with the flowers was omitted from the delivery. We were contacted by customer services lead and told her but nothing has happened since.”

Helpful Report

(Ode A La ROSE) - Posted 1 week ago

Dear Warren and Jane and GG, Thank you for your review and for highlighting the quality of our flowers. We sincerely apologize for the oversight regarding the glass base in your order. It's never our intention to leave any detail unaddressed, and I understand how frustrating this must be for you. Our customer service team strives to resolve such matters promptly, and I regret that you haven't received a follow-up yet. We appreciate your patience, and I encourage you to reach out once more to our customer service team so we can ensure this is rectified for you swiftly. Please email hello@floom.com. Your satisfaction is our priority, and we want to make this right. Best regards, Floom Team

Posted 1 week ago

“Recently ordered a flower delivery for a birthday, and I couldn’t be happier! The bouquet was fresh, vibrant, and beautifully arranged. Each flower looked hand-picked. The delivery was prompt, and the delivery man was courteous. Overall, a lovely experience that brought a lot of joy — would definitely order from them again!”

Helpful Report

(Broadway Flowers) - Posted 1 week ago

Floom is rated 4.4 based on 21,043 reviews