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Floom Reviews

4.4 Rating 21,225 Reviews
84 %
of reviewers recommend Floom
4.4
Based on 21,225 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 79%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Floom Reviews

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Write Your review

Very nice service from Floom. First time using and the range of flower arrangement is really wonderful. Great that a vase can be part of the arrangement as makes it so much easier for the recipient and immediate enjoyment of the flowers without doing the work of finding a vase and cutting down and arranging ( although some people I’m sure like to do this) I made a mistake of ordering a separate vase and Lotie called and then emailed me about this. Great customer communication! Thanks
Floom 5 star review on 2nd July 2021
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(Lux B Flowers) - Posted 3 years ago
Thanks for such a glowing review Simon, we really appreciate it! I'm glad to hear how proactive Lotie was in helping with your bouquet and I hope your recipient enjoyed their gorgeous bouquet. Thanks for choosing Floom and we hope to hear from you again in future
Posted 3 years ago
Easy to use and great results
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(Cora Louise) - Posted 1 hour ago
Once again, I ordered flowers for a relative in the UK from the USA through Floom, and the flower arrangement and extras arrived on time and well-presented. This platform makes it so easy to order anytime. I will definitely use Floom for my next order.
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(PM Flowers) - Posted 15 hours ago
Sent flowers to a friend going through a hard time. Delivered the next day, and she loved them. Kept messaging me saying how beautiful they look and smell. Might have to get some for myself!
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(Bimba Floral Studio) - Posted 23 hours ago
A number of bouquet orders ago, I discovered Floom and I have purchsed from no other company since as I was so impressed and completely satisfied. The bouquets are exactly as pictured. The deliveries are exactly as promised. The website is user-friendly and the prices are comparable if not better. I really appreciate, additionally, that Floom uses local florists and the bouquet options are all tempting. Thank you Floom for assisting me in gifting the way I wish and with trust.
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(Rachel Cho Floral Design) - Posted 1 day ago
Great bouquets, happy receivers! The only thing was that there was no "food" sachets for the flowers, but they are ok second week without the extra food, so all good.
Helpful Report
(Saints Flowers) - Posted 2 days ago
Rubbish! Flowers got lost! No refund offered
Helpful Report
(F For Flower) - Posted 2 days ago
Dear Steve, Thank you for sharing your concerns with us. We're truly sorry to learn about the issues you faced with your order and understand how frustrating it must be. This is far from the experience we wish to provide. Our customer service team conducted a thorough investigation into the issues you experienced and emailed you on Friday with their findings showing that the flowers were in fact delivered to Reception. The delivery driver also informed you of delivery. We apologise for any misunderstanding that occured and we thank you for choosing Floom. Warm wishes, Floom Team
Posted 1 day ago
BEAUTIFUL arrangement and arrived promptly. Will definitely use them again!
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(BLOMST Los Angeles) - Posted 3 days ago
good job, delivered in time and flowers are nice
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(At Florist Ltd) - Posted 5 days ago
Easy check out process
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(Andrea's Flower Shop) - Posted 6 days ago
Excellent service - speedy & efficient!
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(Morning Flowers) - Posted 6 days ago
Overall everything was good. Large selection of flowers. Easy to place an order. Delivery was on time. The only disappointment is that after a few hours the flowers began to fade.
Helpful Report
(Andrea's Flower Shop) - Posted 6 days ago
Really lovely bouquets and efficiently ordered/delivered
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(Gardenia Of London) - Posted 1 week ago
The flowers are great. I just wish the "10:00-18:00" delivery actually happened in that time frame, not later. In fact, I ordered 2 days in advance, so having the delivery earlier in the day would be nice. On the other hand, I understand 8 of March is a very busy day.
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(Daily Flowers) - Posted 1 week ago
Flowers were delivered and left outside on the street, where they were subsequently taken because we were not notified. I had to argue back and forth with customer service, submit a credit card dispute and threaten legal action in order to get a refund. Absolutely terrible service, I would never use this company again.
Helpful Report
(7 Garden Florist) - Posted 1 week ago
Dear Craig, Thank you for taking the time to leave us a review. We are so sorry to hear that you are unhappy with the experience you had with us. We can see that our team provided a refund for the full order. We can assure you that this is not the level of service we aim to provide and we would love to welcome you back and make things right for you. Warm wishes, Floom Team
Posted 1 week ago
Super fast. Super pretty. 10/10 recommend.
Floom 5 star review on 6th March 2025
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(PM Flowers) - Posted 1 week ago
My order (a birthday gift) was delivered to the wrong address and by the time it was resent to the correct one the birthday had passed. This was disappointing but the customer service was reasonably good.
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(Rachel Cho Floral Design) - Posted 1 week ago
Dear Mary, Thank you for taking the time to leave us a review. We can only apologise for the inconvenience caused by the delivery service on this order. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you so we can make the things right for you. Warm wishes, Floom Team
Posted 1 week ago
We needed nice flowers promptly delivered on the other side of the world, and Floom did exactly that. Thank you.
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(F For Flower) - Posted 1 week ago
Very Good experience
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(Ameera London) - Posted 1 week ago
Very good selection of bouquets. I appreciate a lot the options of deliver today/tomorrow. I like that there is a possibility to add a card or an add-on.
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(Gardenia Of London) - Posted 2 weeks ago
The flowers were absolutely gorgeous! My sister loved them.
Floom 5 star review on 2nd March 2025
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(Bloom & Go) - Posted 2 weeks ago
Floom is rated 4.4 based on 21,225 reviews