Flocon Valves, Pipes & Fittings Reviews

Name: Flocon Valves, Pipes & Fittings
Address: Unit D8.3, Main Avenue, Treforest Industrial Estate, Pontypridd
Rating: 4.69

4.7 Rating 213 Reviews

94 %

of reviewers recommend Flocon Valves, Pipes & Fittings

Company Reviews

Metrics

Info

4.7

Based on 213 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01443841666

Email:

danielle@flocon.co.uk

Location:

Unit D8.3, Main Avenue, Treforest Industrial Estate
Pontypridd
CF37 5UR

Anonymous

Anonymous // 01/01/2019

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“High quality products at a reasonable price and deleted on time.”

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“Many thanks for the Flanges, very fast delivery to, I will use Flocon again.”

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“in my experience flocon is a company whos products are top quality but listen to your problems and with abby have somone who solves them yours John Craggs”

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“Did not want to help when wrong size fittings was ordered & wanted to charge the earth to send back & replace. Won’t be using Flocon again”

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Hi Tom, We're sorry that you were dissatisfied with the service you received from Flocon. However, we’re a little confused with the feedback you’ve provided. We did offer you advice on how to return the parts that you ordered incorrectly, and also explained that you would receive a full refund upon their return to our warehouse. We then advised you to re-order the items that you required in the correct size that you needed them in. With regard to the cost of returning the items, this would be whatever your chosen courier/royal mail costs would be, Flocon would not charge you to return the items. I understand that you feel that our carriage fee is unreasonable at the standard £15, but this cost is clearly displayed at the check- out on the website, and you were able to cancel the sale process at this point if you felt that the charge was excessive. Again, we apologise that you felt our service was unsatisfactory. The Flocon Team.

“The part was delivered on time and there was no fuss.”

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“Very helpful friendly people that do everything possible to help. Fabulous customer service.”

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“They did the job, fitted perfectly.”

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“Wide product range and speedy delivery.”

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“Whilst they could have been a serious issue for me with late delivery. One phone call and the helpful lady in the office, sorted things out and got the delay to West London on the Friday. Giving me the bank holiday weekend to break the bank of to project. Many thanks Paul EMS Ltd”

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“Exceptional service, even to the point where they noticed a mistake in my order and phoned to clarify. Saving me money and time. Delivered within days even to an island. Definitely recommend.”

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“Needed materials for a fire escape ramp handrail. Flocon had everything I needed in an easy to navigate website and at competitive price and delivered very quickly. Very good service.”

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“Found the parts I required very easily online Ordered quickly without hassle and delivery came quickly No complaints. Would use again when needed”

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“Excellent service, from updates to delivery and product, would use again”

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“I was disgusted with the service since once the delivery charge was realised an email was sent to stop delivery and it did not! The item delivery was not made in an reasonable time and assumed that flocon had acted on my email request!”

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Good Morning Clive, We're very sorry to learn that you were dissatisfied with the service you have received from Flocon. It is my understanding that the item you ordered was already out for delivery when your email requesting a cancellation was received. However, a member of our team should have contacted you promptly to let you know the situation. We have since instructed the sales team to communicate faster with our customers when requests for cancellations are issued in future. As an apology, we would like to refund you the carriage charge for your order, - which we will do today. Again, please accept our sincerest apologies for this error. The Flocon Team.

“Excellent service items as described and very fast delivery, will definitely trade with this company again”

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“I found the staff at Flocon to be brilliant, I needed a product which I found on their web site, paid for it and two days it was in my hands. Use Flocon if they stock what you need they will help, they get the job done and done well.”

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“Great quality, exceptional service from the sales team.”

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“First time of using Flocon, very impressed with service.”

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“very impressed with the prompt free delivery to Portishead”

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“All parts delivered at once which is always good Only thing is you could email customer with a delivery date Kind regards”

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Flocon Valves, Pipes & Fittings is rated 4.7 based on 213 reviews