Flexed Reviews

Name: Flexed
Rating: 4.80

4.8 Rating 984 Reviews

97 %

of reviewers recommend Flexed

4.8

Based on 984 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Flexed:

The traditional way of car ownership is changing. Why commit to something when you don't need to?

At Flexed, we offer a smarter alternative to your average car lease contract. Whereby our minimum lease period is 28 days! From then you have the power to return or swap your vehicle at any point without incurring any charges.

Simply log onto our website, choose from our incredible selection of cars ranging from economical city cars, family sized hatchbacks, large luxurious SUVs or even fire-breathing sports cars. There is enough choice to suit any type of driver for any type of occasion.

Once you’ve chosen your vehicle, speak to a member of our team who will then guide you through each step of our quick application process.

After all the initial checks are made, your online agreement will be ready to sign. Once that’s been done, you can be driving away in your new car less than 48 hours after your first contact!

Visit Website

Phone:

0800 311 8290

Email:

talk@flexed.co.uk

Location:

ALFIE's Barn, Wigginton Road, York
YO32 2RJ

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Flexed 5 star review on 8th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed a car quickly and it was delivered last Friday at 12-0 just as we had asked. Mark and the team made it easy.”

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Posted 2 years ago

Hello Geoffrey! Thanks for the kind feedback, glad we got it sorted so quickly. Kind Regards, Mark

Posted 2 years ago

“Mark was EXTREMELY helpful to me and talked everything through clearly and concisely. He put my mind at rest and most importantly helped me with the forms. Looking forward to receiving the car.”

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Posted 2 years ago

Hello Suzanne, Thanks for your kind review! Glad we could help :) Kind Regards, Mark

Posted 2 years ago

“although our relationship has just stated, everyone has been prompt and attentive to our needs. so far so good and Simon is excellent POC with prompt responses to my queries”

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Posted 2 years ago

Hello Ziad, Glad to have you on board and thank you so much for the kind review. Should you need anything further, please don't hesitate to contact us directly :) Kind Regards, Mark

Posted 2 years ago

“Quick fast responses happy to help. Account manager is Simon he’s alway responsive and happy to help.”

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Posted 2 years ago

Hello Hannah! Thank you so much for the kind review, I've passed your feedback onto Simon! Thanks, Mark

Posted 2 years ago

“Difficult forms to complete which is unnecessary. No insurance for over 70s and limits on car availability and expensive delivery charges. All of these are bettered by the competition.”

Helpful Report

Posted 2 years ago

Hello Subash, Thanks for your feedback regarding your recent experience with us. The forms online are required to complete a credit check and to sign your lease agreement with us - without either of these legal requirements, we are unable to provide you with a vehicle. We are aware of our insurance product limiting drivers over 70s, but it is something we are currently in discussion with our provider and hopefully, we should be able to roll out a suitable solution in the near future. However, we have designed our lease contacts so that customers may use their own policy if they wish. This enables them to use any pre-existing or new policies which might work out more cost-effective in the long run. With car availability, this is unfortunately a factor beyond our control. New car production at the moment is very fickle, which means our fleet is a lot 'leaner' compared to historical levels. Hope this has provided you with more information about our company, but should you have any other questions don't hesitate to give me a shout! Kind Regards, Mark

Posted 2 years ago

“In all truth...I was very anxious..I found the staff to be uncaring....matter of fact on many of my calls....at one point I was going to throw in the towel and forget the whole transaction.”

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Posted 2 years ago

Hello Edith, Thanks for your feedback regarding the service you have received. We apologise for the issues you've encountered during our process as this isn't our usual level of service. I can see that your manager has called to resolve these issues. Kind Regards, Mark

Posted 2 years ago

“Jordan and the team at Flexed, have been very thorough and supportive in helping me with a couple of recent short term hires. I would definitely recommend Flexed, and will surely use them again for any future vehicle hire.”

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Posted 2 years ago

Hello Richard! Thanks for your kind review, glad to hear you've enjoyed our service :) If you do recommend someone to us and they end up ordering a car; you'll be entitled to a £50 credit on your account! I'll get your account manager to send you some details. Kind Regards, Mark

Posted 2 years ago

“Love the car but it turned up with a faulty public charging cable so couldn’t charge it, when I called to report it I was told to take it to the nearest Jaguar dealer which was over an hour away, why wasn’t it checked before delivery?”

Helpful Report

Posted 2 years ago

Hi Andy, Thanks for taking the time to leave a review. We have looked into this issue for you and we apologise as certain processes were missed during the check-out of your vehicle. I believe we have been in contact however and the issue has been resolved and we have credited your account as a goodwill gesture. Should you require anything further, please do not hesitate to contact me directly. Kind Regards, Mark

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Hi Andrew! Thank you so much for the 5-star review, we're glad to learn you've enjoyed our service :) Kind Regards, Mark

Posted 2 years ago

“Thank you Flexed, so far so good, excellent service. Thank you all. Roma and Loreta.”

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Posted 2 years ago

Hello Loreta! We're very glad to have both you and Roma onboard and thank you so much for the kind review :) Kind Regards, Mark

Posted 2 years ago

“Very impressed by the excellent customer service and responsiveness of the Flexed team. Car was unfortunately delivered with a slow puncture caused by a nail in the tyre but was fixed with a quick trip to Kwik Fit and was repaired in 30 mins on the company account. V”

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Posted 2 years ago

Hello Simon! Thanks for your review and we're sorry to hear about the delivery of your car. I've checked with the logistics team and unfortunately, the puncture happened in transit to you. Besides that, we are happy to learn that we've resolved the issue within half an hour of your delivery and if there is anything else you need, please let us know! Kind Regards, Mark

Posted 2 years ago

“Really happy with the car and the service provided”

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Posted 2 years ago

Hello Ian, Thank you so much for leaving such a kind review! :) Kind Regards, Mark

Posted 2 years ago

“For what it is worth, I would like you to know that Holly has been absolutely amazing. She has been incredibly responsive over the last week or two to my numerous, and I suspect irritating stream of questions, providing me with all the information requested. She has done so very quickly and with great charm, humour and personality. I know people are quick to complain, but I think it is equally important to feed back when somebody completely exceeds your expectations and she has been a pleasure to interact with. Kind regards, ***** Dr ***** * ***** Managing Director”

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Posted 2 years ago

“The whole team at Flexed were brilliant - right from the start of the process to the delivery of the car.”

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Posted 2 years ago

Hello there! Glad to hear we could help and we hope you enjoy the new car! :) Kind Regards, Mark

Posted 2 years ago

“Excellent service from Flexed, and particularly from Holly who worked tirelessly to get me the car that I needed within the timescales that I needed it. I would massively recommend these guys to anyone who finds themselves needing a short term lease vehicle.”

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Posted 2 years ago

Hello Stuart, Thank you so much for taking the time to leave such a wonderful review, we're very happy to learn that you've had a positive experience with us and your kind comments have been passed on to Holly. Should you recommend anyone to us, and they take delivery of the vehicle you'll be entitled to £50 credit on your account! :) If there's anything else we can help with, please do let us know and we'll gladly assist where we can. Kind Regards, Mark

Posted 2 years ago

“Really convenient service, I was in need of a short term lease and have been provided a lovely brand new VW E-Up electric car. It’s fantastic and had a seamless experience.”

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Posted 2 years ago

Hello Paul, The E-UP is a fantastic option and we're so happy to learn you've had a thoroughly positive experience with us. Hope you enjoy driving the car, and if there's anything else we can help with, do let us know! Kind Regards, Mark

Posted 2 years ago

“Responsive , personalised service, great communication and customer service.”

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Posted 2 years ago

Hello Alice, Thank you for the kind review, glad you enjoyed our service. Kind Regards, Mark

Posted 2 years ago

“I found the right lease to suit my needs with the 28 day flexible lease and when the car arrived it was brand new. The staff where very helpful and answered all my questions and did their best to get me the right car to suit me and my family.”

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Posted 2 years ago

Hello Zoe, We are extremely delighted to hear that your recent experience with us has been very positive and we hope you and your family enjoy the new car! If there's anything else we can help with, please do let us know. Kind Regards, Mark

Posted 2 years ago

“The process was good, and staff made every effort to meet our needs along the way”

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Posted 2 years ago

Hello! Thank you for taking the time to leave a review, glad to hear you've enjoyed our service. :) Kind Regards, Mark

Posted 2 years ago

“I have been very happy with the service from Flexed, with a special mention for Tom and Jessica.”

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Posted 2 years ago

Hello Anthony, Thank you for your kind comments - they've been passed on to both Tom and Jessica. Hope you enjoy driving the new car, and if there's anything else we can help with, do let us know. Kind Regards, Mark

Posted 2 years ago

Flexed is rated 4.8 based on 984 reviews