Flexed Reviews

Name: Flexed
Rating: 4.80

4.8 Rating 984 Reviews

97 %

of reviewers recommend Flexed

4.8

Based on 984 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Flexed:

The traditional way of car ownership is changing. Why commit to something when you don't need to?

At Flexed, we offer a smarter alternative to your average car lease contract. Whereby our minimum lease period is 28 days! From then you have the power to return or swap your vehicle at any point without incurring any charges.

Simply log onto our website, choose from our incredible selection of cars ranging from economical city cars, family sized hatchbacks, large luxurious SUVs or even fire-breathing sports cars. There is enough choice to suit any type of driver for any type of occasion.

Once you’ve chosen your vehicle, speak to a member of our team who will then guide you through each step of our quick application process.

After all the initial checks are made, your online agreement will be ready to sign. Once that’s been done, you can be driving away in your new car less than 48 hours after your first contact!

Visit Website

Phone:

0800 311 8290

Email:

talk@flexed.co.uk

Location:

ALFIE's Barn, Wigginton Road, York
YO32 2RJ

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Flexed 5 star review on 8th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional and responsive.”

Helpful Report

Posted 3 years ago

Hello Andrew, Thanks for your review, glad you enjoyed your recent experience with us. Kind Regards, Mark

Posted 3 years ago

“Great service, made everything very easy and straight forward.”

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Posted 3 years ago

Hi James, Thanks for the full 5-star review! Take care and hope you enjoy your new car. Kind Regards, Mark

Posted 3 years ago

“Needed a short term lease car as delivery of my new vehicle had been delayed. Flexed came to the rescue with a wide range of available vehicles and the benefit of a minimum 28 day lease and then a rolling contract. Delivered to my door for a reasonable charge, the whole process was seamless”

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Posted 3 years ago

Hello Andrew, Glad we could help you out whilst your new car is on order! We hope you enjoy the temporary motor and if there's anything else we can help with, please do let us know. :) Kind Regards, Mark

Posted 3 years ago

“The whole process from start to finish was very efficient. Everyone who was part of the process was very helpful and were able to sort out queries easily.”

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Posted 3 years ago

Hello Nicholas, Thank you for such a kind review, glad to have you onboard and we hope you enjoy the new car! Kind Regards, Mark

Posted 3 years ago

“Easy and efficient, thanks”

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Posted 3 years ago

Hello Mr. Shepherd, Thanks for your kind review! Hope you enjoy the new wheels. :) Kind Regards, Mark

Posted 3 years ago

“Quick and efficient. Friendly staff. Can’t ask for more really”

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Posted 3 years ago

Hello Gareth, Thanks for the review, we are pleased to learn that you've enjoyed your recent experience with us. Kind Regards, Mark

Posted 3 years ago

“The team have been great!!! I’m on a tight turn around, they’ve been prompt with all the paperwork and phone calls. Thanks again Tracey Maclean”

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Posted 3 years ago

Hello Tracey!!! Thank you so much for such a kind review! Glad we've managed to organise a quick turnaround for your car and if there's anything else that we could help with, please do let us know. Kind Regards, Mark

Posted 3 years ago

“Did not receive the carcl ordered. The temporary car is not great to drive and aesthetically not great to look at. The temporary car delivered was not really properly vacuumed as there was packet of cigarette on the back seat floor which l gave to the delivery driver who handed the vehicle over to me. So far not too happy with the experience.”

Helpful Report

Posted 3 years ago

Hi Talab, Thanks for your honest feedback regarding your recent experience with us. Due to recent events affecting the supply chain, our stock is leaner than usual which is why we had to organise a temporary vehicle to meet your requirements. However, as soon as your preferred option arrives in stock, you will be offered a date to exchange your vehicles. With relation to the cleanliness of the vehicle, this should have been stated on the delivery note. Please contact talk@flexed.co.uk so that we may investigate this further and issue a credit note if applicable. Kind Regards, Mark

Posted 3 years ago

“Very easy and smooth process. Quality cars. And reasonable pricing.”

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Posted 3 years ago

Hello Dominik, Thanks for the quick 5-star review - glad you like our cars and happy to have you on board! Kind Regards, Mark

Posted 3 years ago

“Nicola and Jordane have been great. They made the whole process easy and didn’t mind taking the time out to step my through anything I wasn’t sure of. They get a 10/10. The only questionable snag for me was a sizeable cost for “opening an account.” It’s a big upfront cost without having a contract in place.”

Helpful Report

Posted 3 years ago

Hello Adam, Thanks for taking the time to review our services - we appreciate the full marks and your kind comments have been passed back onto both Nicola and Jordane! :) Thank you also for the honest feedback regarding the starting costs with our leases. We try and operate differently to most in the market and rather than charging 3, 6 or 9 monthly payments upfront we only charge the standard joining fee of £175.00+VAT. Once the joining fee has been paid, you get access to our full catalogue of vehicles and are able to swap freely between different models with just an email! Additionally, our insurance or delivery and collection services are optional should you wish to stick within a certain budget. Hope this clears up any queries, but should you have any further questions please don't hesitate to contact us directly. Kind Regards, Mark

Posted 3 years ago

“I initially had a positive experience of flexed. Car was delivered and concept is great. Issues arose down the line. Emailed to arrange for return, no response. Called to arrange for return, no response. Called multiple times and was promised a call back-which didn't happen. Eventually got a return date for the vehicle, which was missed. Finally, the vehicle was returned. However I was then advised I should pay a significant sum for some very minor and small scratches /scuff of 1 tyre. The amounts are inordinate and completely disproportionate. Read their policy on wear and tear then do yourself a favour and avoid this company. Further, they operate under a different company named Auto horn. I know this because Auto horn made an unauthorised charge on my credit card! You do not need to be a lawyer to peruse the relevant legislation and work out this activity is illegal. So in summary a not very good company with murky corporate governance and dodgy business practices. I wish we had never used them and am not someone who hardly ever gives feedback however in this instance would encourage others to do their homework and avoid them.”

Helpful Report

Posted 3 years ago

Hello Alan, Thanks for the feedback regarding your recent experience with us. I've had a look at the issues raised and can see that collection was missed from a 3rd party supplier, which unfortunately is out of our control. However, I can see that our Fleet Manager has ensured that you will not be charged for the extra rental days and this has been reflected within your final statement. It isn't our standard practice to not respond to any queries, please could you tell me which email/phone you used so that I may investigate this further? To ensure we give a fair assessment to each leased vehicle being returned to us, we adhere to our governing body's (British Vehicle Leasing and Rental Association 'BVRLA') guidelines. A copy of which can be found here https://flexed.co.uk/members/ alongside our standard pricing matrix. Should you think this is an unfair assessment, we encourage you to speak with the BVRLA or ourselves directly and hopefully we could come to some form of resolution for you. Finally, trading names is a common business practice and Flexed is a trading/business name of Autohorn Fleet Services. Your signed lease agreement, terms and conditions and all emails between ourselves state this. Furthermore, it is listed against the FCA (Financial Conduct Authority) register: https://register.fca.org.uk/s/firm?id=001b000000kforhAAA. Should you have any further queries, please do not hesitate to contact me and I will gladly assist where I can. Kind Regards, Mark

Posted 3 years ago

“Great speed and attention to service”

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Posted 3 years ago

Hello! Thanks for leaving a quick 5-star review! Hope you enjoy your new car. Kind Regards, Mark

Posted 3 years ago

“Excellent service. Jordan went the extra mile to ensure that we had a car we were happy with. I would definitely recommend them.”

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Posted 3 years ago

Hello Thanks for your kind comments towards Jordan - glad you found his service positive! Hope you enjoy the car and if there's anything else that we can help with, please do let us know. Kind Regards, Mark

Posted 3 years ago

“I was very well supported throughout by Tom especially and Nicola and Chris at the end stage. All was explained and very happy with this Toyota Aygos in every way apart from it having a really small interior 😊. Cheers all.”

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Posted 3 years ago

Hello Denis, Thanks for your kind review, glad you enjoyed our service. Don't forget, you're on a rolling 28-day contract! So if the Aygo doesn't quite work for you, you're fine to swap into into a larger vehicle :) Kind Regards, Mark

Posted 3 years ago

“Generally happy with respects to having my expectation met. Was disappointed by the compounding charges for reservation, cost of utility and delivery & collection; greater transparency would have been welcomed upfront; little empathy from sales team when questioned.”

Helpful Report

Posted 3 years ago

Hello, Thank you for providing feedback regarding your recent experience with us. We aim to be as transparent as possible. For new customers, we send a 'Welcome to Flexed' email which contains potential costs (e.g. joining fee, delivery and collection costs) of leasing with us. Furthermore, we would not proceed with the application once the quotation has been accepted by both parties. I apologise if you feel let down by our service, but I am happy to answer further questions regarding your lease by email. Kind Regards, Mark

Posted 3 years ago

“Just leased a car for the first time and very grateful to Flexed - and Holly Weston in particular - for making the experience stress-free. Holy helped me with all my newbie questions and made sure I had everything I needed for the lease. Thank you! :)”

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Posted 3 years ago

Hi Ben, We're extremely happy to be your first lease provider! Glad you enjoyed your experience and I've passed your kind comments onto Holly. If there's anything else we could do, please let us know. :) Kind Regards, Mark

Posted 3 years ago

“The staff at your offices could not have been more helpful, they were very professional and Considerate, and took time to make sure I knew my way back to the motorway. The whole experience was a pleasure. Kind Regards Robert Kennedy”

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Posted 3 years ago

Hello Robert, It was great to meet you and thank you so much for the kind review! If there is anything further that we could assist with, please let us know. :) Kind Regards, Mark

Posted 3 years ago

“Excellent, friendly service from start to finish from Holly, Jessica and the Flexed delivery driver. I had to wait for the particular model I wanted but a delivery date was provided upon ordering and that's the day it arrived!”

Helpful Report

Posted 3 years ago

Hello there! Thank you so much for reviewing your recent experience with us, your kind comments are greatly appreciated within our team. We're pleased to have you on board and if there's anything further we can do for you, please let us know! Kind Regards, Mark

Posted 3 years ago

“An excellent and efficient service”

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Posted 3 years ago

“The process was long and complicated”

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Posted 3 years ago

Hello, Thanks for your review regarding your recent experience with us. We aim to be transparent with all new leases and as such our full process is detailed prior to your application. Looking into your account, I can see that the details originally supplied were incorrect as such we had to re-check your account which took longer than usual. I hope this clarifies our process but should need anything further, please do not hesitate to contact us directly by emailing hello@flexed.co.uk. Kind Regards, Mark

Posted 3 years ago

Flexed is rated 4.8 based on 984 reviews