Flexed Reviews

Name: Flexed
Rating: 4.81

4.8 Rating 1,004 Reviews

97 %

of reviewers recommend Flexed

4.8

Based on 1,004 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Flexed:

The traditional way of car ownership is changing. Why commit to something when you don't need to?

At Flexed, we offer a smarter alternative to your average car lease contract. Whereby our minimum lease period is 28 days! From then you have the power to return or swap your vehicle at any point without incurring any charges.

Simply log onto our website, choose from our incredible selection of cars ranging from economical city cars, family sized hatchbacks, large luxurious SUVs or even fire-breathing sports cars. There is enough choice to suit any type of driver for any type of occasion.

Once you’ve chosen your vehicle, speak to a member of our team who will then guide you through each step of our quick application process.

After all the initial checks are made, your online agreement will be ready to sign. Once that’s been done, you can be driving away in your new car less than 48 hours after your first contact!

Visit Website

Phone:

0800 311 8290

Email:

talk@flexed.co.uk

Location:

ALFIE's Barn, Wigginton Road, York
YO32 2RJ

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Flexed 5 star review on 8th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helped me when I needed a car urgently for work due to mine having been written off and unable to afford a new one! Approachable and flexible, Tom provided a great service helping me even after I had received the car. Thanks”

Helpful Report

Posted 1 year ago

Hello Angela, Thanks for taking the time to leave a review, we're happy to have you on board and glad we got something sorted so quickly for you. If there is anything else that we can help with, please do let us know. Kind Regards, Mark

Posted 1 year ago

“The entire process was faultless from start to finish. I am absolutely delighted with the car except for one thing, there is no navigation system which is a surprise on such a high tech car. When I renew it will be the conecta model. Service, delivery, etc., was excellent 𝓚𝓮𝓵𝓿𝓲𝓷”

Helpful Report

Posted 1 year ago

Hello Kelvin, Thank you for the 5-star review - we're glad to hear you've enjoyed our service and pleased to have you on board with us. The Qashqai doesn't come with a native nav system, but I do believe you can use your smartphone (Apple CarPlay/Android Auto) and sync it through to the infotainment system via USB cable. This will enable sat-nav using your phone's in-built app and you get the bonus of accessing messages, contacts, and media player amongst other apps whilst on the go too! Alternatively, you can swap your car after the initial 28-day period. Hope this helps :) Mark

Posted 1 year ago

“Great service everything went smoothly and Tom Holland was exceptional in the service he gave”

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Posted 1 year ago

Hello Tim Thank you so much for the kind review, glad you enjoyed the service! Kind Regards, Mark

Posted 1 year ago

“The process of acquiring a brand new car through Flexed was extremely satisfying from start to finish. I actually opted to visit their office to pick up my car rather than have it delivered partly because I needed to meet the team face and to experience the joy of driving the on a long distance journey first hand. Sarah and Jordan whom were my main contacts did a great job in making sure everything went well. The only downside pertaining to the whole process was the time I can have the vehicle for. I wished it could be longer because it is such a lovely car to drive.”

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Posted 2 years ago

Hello Olaniyan, Thank you for taking the time to leave a review and traveling all the way up to York to meet us! We hope you enjoy the new car and if there's anything else we can help with, please do let us know. :) Kind Regards, Mark

Posted 2 years ago

“Really good service. Hire process was for a business lease and it was short notice but they turned it around very quickly. The car arrived in as new condition, it was only 6 months old anyway, but the interior was spotless and it smelt nice. We've used them before and will use them again.”

Helpful Report

Posted 2 years ago

Hello Robin, Welcome on board and thank you for the 5-star review! :) Glad you enjoyed our service and if there's anything else we can help with - do let us know. Kind Regards, Mark

Posted 2 years ago

“Tom and Nicola were absolute superstars. I can highly recommend the company. They are extremely efficient and nothing too much trouble. Elaine”

Helpful Report

Posted 2 years ago

Hello Elaine! Thanks for taking the time to review our services, glad to hear you've enjoyed your experience with both Tom and Nicola :) Should you need anything else, please don't hesitate to give us a call. Kind Regards, Mark

Posted 2 years ago

“Very happy with service”

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Posted 2 years ago

Thank you so much, Greg, for your 5 star rating! We are very happy that you have been satisfied with our service.

Posted 2 years ago

“What can I say about Flexed? Great service right from my first contact Jordan, who was highly instrumental in my choice of vehicle etc, and Sarah who took care of the final phases such as the payment, agreement, and other necessary documentation. Flexed have a great team on site and they really do care about their customers. I recommend their services to anyone wishing lease a vehicle. Good job Flexed team.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind words Olaniyan! We really appreciate your positive feedback about Flexed. We are delighted to hear that the team was able to provide such great service throughout the leasing process. We are honoured that you would recommend us to others who wish to lease a vehicle. Thank you again!

Posted 2 years ago

“I would like to thank all customer service representatives for the perfect service and communication. Never see easier processes of leasing cars like Flexed. Regards, Mohammed”

Helpful Report

Posted 2 years ago

Hello Mohammed! Thanks for the kind review, glad to hear you've enjoyed our service! If there is anything else we can help with, please do let us know. Kind Regards, Mark

Posted 2 years ago

“Fiat 500 was arranged but subsequently found out it was not available. Mg3 provided instead. It's an adequate replacement.”

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Posted 2 years ago

Hello! Thanks for the 5-star review - I'm pleased we managed to find an alternative replacement for you. Kind Regards, Mark

Posted 2 years ago

“Great service, delivered on time, very happy with the car, and the flexibility of the short-term lease”

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Posted 2 years ago

Hello Jonathan, Thanks for the kind review - glad to hear you're enjoying the new car!!! Should you need anything else, please don't hesitate to get in touch :) Kind Regards, Mark

Posted 2 years ago

“Very good service in particular Nicola Ford customer service.”

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Posted 2 years ago

Hello Peter! Thanks for the kind review - we're very pleased to have you on board :) I've passed your comments onto Nicola and should there be anything else we can help with, please do let us know. Kind Regards, Mark

Posted 2 years ago

“The overall service was amazing and a clear example of what most organisations have completely forgotten about. Jordan we very helpful and did everything to accommodate what has a last minute need. Even when issues arouse Jordan did everything to make sure the car was delivered in time. Great service will not look at another company when we next have a need for a short term lease.”

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Posted 2 years ago

Hello Damien, Thank you so much for such a wonderful review, I have passed your kind comments directly onto Jordan. We're extremely pleased to have you on board and it there is anything else that we may be able to help with, please do let us know. Kind Regards, Mark

Posted 2 years ago

“Excellent service. Needed to lease a car on short notice. Within a couple of hours had a quote with different options. Car was delivered in 48 hours. Great customer service!”

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Posted 2 years ago

Hello Vivienne, Welcome on board! We're extremely pleased to hear you've enjoyed our service and we hope you enjoy the new car! Kind Regards, Mark

Posted 2 years ago

“Richard was a great help! I had no clue what I was doing when hiring a car but he was always happy to explain everything! Zero faults at all, quick and easy collection and everything could be filled out online! 🎉 Thank you!”

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Posted 2 years ago

Hello there! Thank you so much for the kind review, glad to have you on board and get everything organised for you. :) If you need anything else, please don't hesitate to give us a call! Kind Regards, Richard

Posted 2 years ago

“Richard was very responsive and made the transaction easy! Extremely pleased with the service!”

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Posted 2 years ago

Hello Mike, Thank you for the kind review - I've passed your comments onto Richard directly. :) Hope you enjoy the car! Kind Regards, Mark

Posted 2 years ago

“I had a great Customer Delight Experience with Jordan Edwards! I would say he is the best. Next time anyone at Flexed - ask for Jordan 😀”

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Posted 2 years ago

Hello Sriharsha! Wow - thank you so much for the kind comments! I hope you enjoy the car. Kind Regards, Jordan

Posted 2 years ago

“This is the second time we've used Flexed. The process was easy and the staff was friendly and helpful. No complaints other than the underwriting policy which discriminates against those who've not lived in the UK permanently for 5 years. I would think this service is for people like us who don't need a car 12 months of the year and don't live here all year round, having homes elsewhere. If an individual has passed all the tests and is a good paying customer, asking for a 500 pounds security deposit makes no sense and should be reviewed.”

Helpful Report

Posted 2 years ago

Hello Jennifer, Thank you for the 5-star review and your feedback regarding our underwriting policies. To ensure that we comply with the FCA guidelines, our leases for both returning and new customers involve a credit and verification check before customers receive their vehicle. If the applicant has been out of the UK this makes the checks much harder to perform and as such we may ask for a refundable deposit as an added security measure within our contracts. With that being said, I have passed your comments on to my colleagues on the underwriting team to see if this is an area that can be more accessible for returning customers. I hope this helps and hope you enjoy your new car! Kind Regards, Mark

Posted 2 years ago

“Flexed service was fast and very helpful on going through the procedure and documentation to lease the car”

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Posted 2 years ago

Hello Taqwa, Thanks for taking the time to leave a review, glad you've enjoyed our service :) Hope you enjoy the car! Kind Regards, Mark

Posted 2 years ago

“All seamless and at good price! Gareth and Mark we're incredibly efficient and prompt with replies and phone calls, meaning that the whole thing from enquiry, through paperwork and on to organising delivery was done in a single day. Delivery is less than 3 working days away too. Superb”

Helpful Report

Posted 2 years ago

Hello! Thank you so much for the review, glad to hear you've enjoyed our service! Hope you enjoy the new car. Kind Regards, Mark

Posted 2 years ago

Flexed is rated 4.8 based on 1,004 reviews