Flexed Reviews

Name: Flexed
Rating: 4.81

4.8 Rating 991 Reviews

97 %

of reviewers recommend Flexed

4.8

Based on 991 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Flexed:

The traditional way of car ownership is changing. Why commit to something when you don't need to?

At Flexed, we offer a smarter alternative to your average car lease contract. Whereby our minimum lease period is 28 days! From then you have the power to return or swap your vehicle at any point without incurring any charges.

Simply log onto our website, choose from our incredible selection of cars ranging from economical city cars, family sized hatchbacks, large luxurious SUVs or even fire-breathing sports cars. There is enough choice to suit any type of driver for any type of occasion.

Once you’ve chosen your vehicle, speak to a member of our team who will then guide you through each step of our quick application process.

After all the initial checks are made, your online agreement will be ready to sign. Once that’s been done, you can be driving away in your new car less than 48 hours after your first contact!

Visit Website

Phone:

0800 311 8290

Email:

talk@flexed.co.uk

Location:

ALFIE's Barn, Wigginton Road, York
YO32 2RJ

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Flexed 5 star review on 8th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt service.”

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(Flexed York) - Posted 6 years ago

“Worked hard to ensure i had a smooth/fantastic experience”

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(Flexed York) - Posted 6 years ago

Hello, Thank you for your review, we are pleased to hear of your fantastic experience with us! :) Many thanks, The Flexed Team

Posted 6 years ago

“Great service from Jordane and Nicola the whole way through the process. Thanks”

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Posted 6 years ago

Hello Jack, Thank you for your review! :) We will pass on your kind words to Jordane and Nicola. Many Thanks, The Flexed Team

Posted 6 years ago

“Great customer service at all points of contact. Easy to deal with, decent prices.”

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Posted 6 years ago

Hello Tiggy, Thank you for your review! :) We really appreciate your kind feedback and are glad that you had a great experience with us. Many thanks, The Flexed Team

Posted 6 years ago

“Great service”

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(Flexed York) - Posted 6 years ago

Hello, Thank you for review, we are glad to have provided you with great service. Many thanks, The Flexed Team

Posted 6 years ago

“Helpful and willingness to go the extra mile”

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(Flexed York) - Posted 6 years ago

Hello Ashwin, Thank you for your review! :) We are always willing to go that extra mile so that our customers have the best possible experience and we are glad that you did. Many thanks, The Flexed Team

Posted 6 years ago

“Very bad customer service. They provide the wrong informations, supply lower spec cars and don’t honour their offers. Avoid!”

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Posted 6 years ago

Hello, Thank you for reviewing your recent experience with us, we appreciate your feedback. The information displayed on website or brochure is automatically fed to us from a database that gets updated by the relevant manufacturer. We can only use this information for reference or illustration purposes only as new models are subject to change without any prior notice. If you aren’t happy with the car you’ve received, we will always offer to swap the vehicle into an alternative option. Our offers are also subject to stock availability can change or be withdrawn at any time. To help resolve your issue, please can you send us a private message separately so we can discuss available options for your lease going forwards. Kind Regards, Mark from The Flexed Team

Posted 6 years ago

“Ordered a caddy van. My only request was it MUST have solid back doors.Arrived after a 2hour train journey only to find it has glass,my fitters carry expensive tools and I did not want them on show.They did not have a caddy with solid doors so had to take it. I returned it 2 weeks later even though I paid for the month.”

Helpful Report

Posted 6 years ago

Hi David, Thank you for reviewing your recent experience with us, your honest feedback is greatly appreciated. We always endeavour to supply a vehicle which meets our customer's expectations. If this is not met, we will try to find a similar vehicle to swap into. Unfortunately, on this occasion, we have been unable to resolve the issue. Instead, we would like to offer a full refund for your rental paid and a member of our team will be in contact shortly to arrange this. We'd love to have another opportunity to supply a vehicle to you. So should you decide to place a new order, we will waive any initial set-up costs associated with the lease. Kind Regards, Mark from The Flexed Team

Posted 6 years ago

“Excellent service and a great help sorting a vehicle.”

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Posted 6 years ago

Hello, Thank you for your review. We are so glad to have been a great help when sorting your new vehicle! :) Many thanks, The Flexed Team

Posted 6 years ago

“Everything was made simple by the Staff”

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Posted 6 years ago

Hello David, Thank you for your review! :) We are glad to have made the process of sorting your new car simple for you. Many thanks, The Flexed Team

Posted 6 years ago

“Everything was handled efficently and quickly so we can only recommend AutoHorn”

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Posted 6 years ago

Hi Dave, Thank you for your kind words, we are so happy to hear that you had a positive experience with us & that you'd also recommend us! :) Many thanks, The Flexed Team

Posted 6 years ago

“Great speedy and simple service. Enquired on Monday, car arranged Wednesday, collecting it on Saturday. Thanks Tom and James for your help.”

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Posted 6 years ago

Hello Razmi, Thank you for your review! :) We are so glad to hear of your great experience with us! I will pass on your kind words to Tom and James. Many thanks, The Flexed Team

Posted 6 years ago

“Contacted Flexed (Autohorn) when the delivery of my new car was delayed from another supplier (Porsche) The process was simple and efficient, all staff (Laura, James, Emma, Chrystal and Rachel) were helpful and quick to respond Leasing a car on a short term is never cheap however the pain was offset by how easy it was to deal with them from collection to return. They even helped me out by changing the car when I realised my first choice of vehicle was a mistake ! I would definitely use them again if I needed another short term agreement”

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Posted 6 years ago

Hello, Thank you very much for your review! :) We are so happy to have helped organise a short term car lease for you to fill the gap before getting your new car. Your kind words have been passed on to the names you listed above. Many thanks, The Flexed Team

Posted 6 years ago

“Great company to hire from. All the Staff I felt with were fantastic Gemma the sales rep was exceptional very professional from start to finish. Would definitely recommend them as company to lease/ hire from👍”

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Posted 6 years ago

Hi Colin, Thank you for your review! :) We are so glad to hear that you had a great experience with us from start to finish. I will also pass on your very kind words to Gemma. Many thanks, The Flexed Team

Posted 6 years ago

“Helpful reception lady,”

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Posted 6 years ago

“Gret service”

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(Flexed.co.uk) - Posted 6 years ago

Hi Paula, Thanks for taking the time to leave a review - we appreciate your great feedback! Kind Regards, The Flexed Team

Posted 6 years ago

“Super simple process and lovely yorkshire folks!”

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Posted 6 years ago

Hi Paul, As proud Yorkshire Folks, we appreciate the great review! Hope you enjoy your new car. Thanks The Flexed Team

Posted 6 years ago

“Straight forward and easy to deal with. Seamless and consistent to my experience with Laura previously.”

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Posted 6 years ago

Hi Kevin, Thanks for the review, we appreciate it greatly! We've passed your kind comments onto Laura. Kind Regards, The Flexed Team :)

Posted 6 years ago

“Great service, I have been amazed by the speed and professionalism with which the whole process went.... even though I was calling from abroad. Thanks so much and the Volvo XC40 is a nice car to drive. I have recommended you to a friend of mine who is an FD and has overall fleet management responsibility at the company he works at..”

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Posted 6 years ago

Hi George, Thanks for taking the time to review your recent experience with us. We appreciate your positive feedback! :) If your referral takes a car with us, you will be entitled to £50 cash! To find out more, read here: https://flexed.co.uk/refer-a-friend/ Thanks The Flexed Team :)

Posted 6 years ago

“The initial process was indeed very easy. However, all further communications have been abrupt and rude. Today, Christmas Eve, I received an email threatening to cancel the lease because I hadn't paid their extortionate fees (£30) they applied for a parking ticket I received. This was quickly doubled because I didn't answer the phone when they called to tell me it hadn't been processed. The reason it wasn't paid was that they presented the direct debit later than they said they would. Previously, I had attempted to contact them to make a query about the mileage allowance. It took me a number of calls, over two weeks of being told I would get a callback. To actually speak to someone. When I finally got through and raised this issue, I was told that I had never called. Upon sending a screenshot of my call history. It wasn't considered an issue at all. The car is great, but I am not willing to show loyalty to a company with such poor customer service. As soon as Christmas/New Year is gone. I shall be seeking a new vehicle from elsewhere.”

Helpful Report

Posted 6 years ago

Hi Michael, Thanks for taking the time to review your recent experience with us, we appreciate the honest feedback. A member of our team will contact you personally to discuss the points raised. Kind Regards, Mark from the Flexed Team

Posted 6 years ago

Flexed is rated 4.8 based on 991 reviews