Flexed Reviews

Name: Flexed
Rating: 4.80

4.8 Rating 984 Reviews

97 %

of reviewers recommend Flexed

4.8

Based on 984 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Flexed:

The traditional way of car ownership is changing. Why commit to something when you don't need to?

At Flexed, we offer a smarter alternative to your average car lease contract. Whereby our minimum lease period is 28 days! From then you have the power to return or swap your vehicle at any point without incurring any charges.

Simply log onto our website, choose from our incredible selection of cars ranging from economical city cars, family sized hatchbacks, large luxurious SUVs or even fire-breathing sports cars. There is enough choice to suit any type of driver for any type of occasion.

Once you’ve chosen your vehicle, speak to a member of our team who will then guide you through each step of our quick application process.

After all the initial checks are made, your online agreement will be ready to sign. Once that’s been done, you can be driving away in your new car less than 48 hours after your first contact!

Visit Website

Phone:

0800 311 8290

Email:

talk@flexed.co.uk

Location:

ALFIE's Barn, Wigginton Road, York
YO32 2RJ

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Flexed 5 star review on 8th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service”

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Posted 4 months ago

“Really helpful team. Always keeping you informed at every stage! Would highly recommend. Can’t wait to receive my car!”

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Posted 4 months ago

“Seamless process from start to finish, Tom Holland was a huge help particularly and was extremely reasonable when helping with pricing, timing and all the logistics.”

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Posted 4 months ago

“I had an outstanding experience with one of the sales agents, Tilly. Although I ultimately couldn't secure a car due to an issue with my own insurance, Tilly's dedication and exceptional service were remarkable. She consistently answered all my calls and emails promptly and thoroughly. The company is very transparent about costs and genuinely prioritises customer satisfaction. If you're looking to rent a car, this is the place to go! Be sure to ask for Tilly – she'll take great care of you and any worries that you may have.”

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Posted 5 months ago

“Just got my first car from Flexed, was easy to apply and got car within the week and really pleased with it also thanks to Simon for sorting me good deal 👍”

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Posted 5 months ago

“My bignish”

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Posted 5 months ago

“gist: -they charge you for existing damage to the car -very expensive -initial staff interaction was nice -i would definitely not recommend to anyone lease reference#: TIM503 full review: PROs: -flexible. you can easily set the days for rental - but they charge you for the full month initially and promised a 'refund' for the unused days -good variety of vehicles to choose from -the staff I initially spoke to was nice: 1. Tom. he seemed very accommodating, helped me through the process, quick to respond, and even pushed for the vehicle delivery date to be earlier because we needed it. 2. Ken. he delivered the vehicle. he was nice and even told me to contact him if i have any questions about the vehicle. I even drove him to the train station. CONs: 1. very expensive. the list price of the car i chose is £455. but my initial payment ended up being £906£. thats double. -there is a "set up fee" which i don't understand what it is for. -delivery charge of £60 -insurance of £180 then at the end there is a "collection charge" of £183. why is that 3 times the price of delivery? 2. they delivered the car with soiled rear seats. the whole rear row was stained. with debris in the crevices and the seatbelt and seatbelt holders. this was acknowledged by the the delivery driver. 3. they charge you for existing damage to the car. at the end of the lease - they billed me for damages to the alloys and the soiled seats. its a good thing i took pictures of the damages to the car so i contested the claims. i even emailed in the beginning to express my disappointment about the soiled seats, and they replied to it - that to get it cleaned myself and they will supposedly refund the cost. i did get it cleaned but the stains were too much to get off by the detailer. 4. the air conditioning does not get cold. this summer gets pretty hot - but the AC does not work. this means the vehicle was not fully checked. i reported this and they told me they are accredited with kwik fit - but that means that is time i am without a car, getting the rental car fixed when i rented the car because i need a vehicle. 5. they do not accept credit cards. they ask for a direct deposit and bank transfer. which is very inconvenient and prone to scams and unsafe for your bank account. I was rushing to rent a car and did not have time to look around. I wish I had read the reviews online as I now see a lot of negative reviews with similar experiences as mine.”

Helpful Report

Posted 6 months ago

Hello Paolo, Thank you for taking the time to leave a detailed response regarding your recent experience with us. I am very sorry to learn that your off-hire experience does not match your initial experience when you ordered your vehicle and I have investigated each of highlighted points raised within your complaint. 1. Initial lease costs As we aim to be transparent with all our leases, all initial emails and phone calls will have outlined all ‘expected’ costs when ordering your vehicle. I can see that our email (sent 10th May, titled ‘Welcome to Flexed’) does include all delivery/collection costs, the initial administration fee as well as optional services including vehicle insurance. Our administration fee includes the set-up of your contract, issuing your lease documents, running a credit check, a driving license check and organising the logistics of your car. We are currently running a promotion where every new lease has a discounted delivery rate at £60 (incl. VAT) anywhere in the UK. However, any collection costs are charged at 89p+VAT per mile back to our office in York. The insurance product we offer is an optional service, for customers looking for ‘all-inclusive’ package as part of their rental. The insurance costs are determined by variable factors such as driver location, usage and type of vehicle which varies the cost between each customer. 2. Vehicle Condition We want our lease customers to enjoy using our service as well as all our vehicles, so we will always try to deliver our vehicles in a clean condition. So, I can assure you that soiled seats are not within our usual level of service and I can see my colleagues have tried to rectify this issue by offering a credit on your account to organise a vehicle detailing service. However, the charge for this should not have been passed you and I believe this has been raised in error. Finally, when vehicles are initially delivered to customers, we complete a VCR (vehicle condition report) which outlines any pre-existing damages to the vehicle. I can see that the damage was marked on your initial paperwork and as such, we’ve since cancelled any invoices raised in error. 3. Air Conditioning Before a customer receives their vehicle, it is subject to a fleet inspection, including the tyres, washing fluid, windscreen, and other safety features. When your car was being delivered to you, we did not have any reports about your vehicle's air conditioning. However, faults can occur by the time the car is delivered and as such we work with national partners (like Kwik-Fit) to resolve issues close to our customer’s home or work addresses. Typically a courtesy vehicle will be provided if a car needs to go in for repair under any warranty work. If this does not happen, we will try to organise another form of transportation through our rental network. 4. Payments All initial payments must be made by credit or debit card. On the odd exception we may accept a bank transfer, but customers will need to still supply card details to supplement their lease. Subsequent 28-day payments are taken by direct debit and are protected by the direct debit guarantee. Any refunds for ‘unused’ rentals are sent back to the same account. All of this was detailed during your initial credit check and application. I hope this has provided clarification to some of your highlighted points, but please feel free to reach out to me directly with any other queries and I will be more than happy to help. Kind Regards, Mark

Posted 6 months ago

“Very good company to deal with. Not over complicated and very quick at processing.”

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Posted 6 months ago

“Top class Service Very friendly and very efficient Communication great Definitely recommend”

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Posted 6 months ago

“What can I Sat Sarah and Nicole have been such a pleasure to deal with there both great gems to the company and customers dealing with the effortlessly helped me and sourced me exactly what I need for my requirements.”

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Posted 6 months ago

“Easy and quick service. Very good communication from the team.”

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Posted 6 months ago

“Just an easy experience dealing with Flexed. Tilly has been very helpful and easy to chat to. The whole experience has been excellent and I’d recommend them to any friends who are in the market to lease.”

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Posted 6 months ago

“They are great people, they make it easy,and nothing is complicated. Use them all the time,I am in England.”

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Posted 7 months ago

“Excellent pricing, customer service and a friendly service”

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Posted 8 months ago

“Really can't rate highly enough, absolutely outstanding service from start to finish,very quick highly recommended,big thank you to Tom, Nichola and Sam for delivering the car on time and keeping me informed along the way 1st class.”

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Posted 8 months ago

“Very straight forward process. If you don't want to worry about depreciation and maintenance, this is the way to go.”

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Posted 8 months ago

“Great long-term rental solution , month-to-month . Tilly, my point of contact was extremely pleasant and helpful . & then Nicola extremely thorough. In everything , FLEXED all the way”

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Posted 8 months ago

“Great customer service and very easy straightforward process. Great value for money. First class!”

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Posted 9 months ago

“I would like to say ever since enquiring and going through the whole process . Travelling from Edinburgh to pick up vehicles in York . The team have been fantastic to myself and my partner . We have had the pressure for nearly 2 years having Simon who is oustanding in what he does and goes up and above to help his customers . Thanks for making our journey of leasing at flexed a smooth one”

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Posted 10 months ago

“The team have been fantastic - Ryan was such a help, talking me through all the features; Harry and Sarah were great, very responsive and processed everything really quickly - I’m very grateful thank you”

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Posted 10 months ago

Flexed is rated 4.8 based on 984 reviews