Flexed Reviews

Name: Flexed
Rating: 4.80

4.8 Rating 984 Reviews

97 %

of reviewers recommend Flexed

4.8

Based on 984 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Flexed:

The traditional way of car ownership is changing. Why commit to something when you don't need to?

At Flexed, we offer a smarter alternative to your average car lease contract. Whereby our minimum lease period is 28 days! From then you have the power to return or swap your vehicle at any point without incurring any charges.

Simply log onto our website, choose from our incredible selection of cars ranging from economical city cars, family sized hatchbacks, large luxurious SUVs or even fire-breathing sports cars. There is enough choice to suit any type of driver for any type of occasion.

Once you’ve chosen your vehicle, speak to a member of our team who will then guide you through each step of our quick application process.

After all the initial checks are made, your online agreement will be ready to sign. Once that’s been done, you can be driving away in your new car less than 48 hours after your first contact!

Visit Website

Phone:

0800 311 8290

Email:

talk@flexed.co.uk

Location:

ALFIE's Barn, Wigginton Road, York
YO32 2RJ

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Flexed 5 star review on 8th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The warmth and enthusiasm of the team is infectious. We spoke to several companies before finding Flexed and were left nonplussed. As soon as I spoke to Simon and Sarah, I knew I was in safe hands. Definitely a five star experience.”

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Posted 1 year ago

Hello Mathew, Thank you for writing such a kind review, your comments have been passed onto Sarah and Simon and we hope you enjoy the new car! Kind Regards, Mark

Posted 1 year ago

“quick response from the team and the process was very smooth. Car was delivered on time.”

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Posted 1 year ago

Hello Chan, Thanks for the kind review - glad you enjoyed our service! Kind Regards, Mark

Posted 1 year ago

“Professional guys with a good quality”

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Posted 1 year ago

Hello Khalid, Great to have you on board with us, we hope you enjoy the new car! Kind Regards, Mark

Posted 1 year ago

“Everyone was really nice and friendly. but the communication wasn't always the easiest. Information had to be repeated to different people, deadlines were not shared clearly. But people were always available to listen and try to find a solution that works. That was really appreciated.”

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Posted 1 year ago

Hello, Thank you for the honest feedback regarding our service, we appreciate the challenges associated with quick turnaround times for delivery. However, we are happy to learn that you have enjoyed our service and we hope you love the new car! Kind Regards, Mark

Posted 1 year ago

“Very efficient & professional. Being able to do everything online/by email was excellent. The drivers who dropped the car off were very polite & engaging.”

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Posted 1 year ago

Hello Clare, Thanks for taking the time to leave a review, glad to learn that you've enjoyed your recent experience with us! Should you need anything else from us in the near future, please don't hesitate to give us a call. Kind Regards, Mark

Posted 1 year ago

“overall the service is good however we can do with less repetitive tasks (such as asking for my details to be reconfirmed when i am a returning customer). the car delivered was dirty and had more scratches (that were also noted by the delivery driver). somewhat surprised for such a new car although it was delivered to me with 1500 miles already logged in”

Helpful Report

Posted 1 year ago

Hello Ziad! Glad to have you back on board with us and thank you for taking the time to leave honest feedback about our service. As our leases involve a credit check, the sensitive data stored is removed after each contract and you will need to resubmit this information when taking a new lease just in case anything has changed. However, have taken your feedback onboard and will look at options to make our re-hiring process easier. In terms of the condition of the car, that isn't our usual standard of service and I have referred your comments to fleet who will shortly be in contact to offer a resolution for these issues. Kind Regards, Mark

Posted 1 year ago

“Awesome experience, very good service by Tom and Sarah. They made the process easy.”

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Posted 1 year ago

Hello Tania, Thanks for the awesome review - I've passed your kind comments onto both Tom and Sarah!! Kind Regards, Mark

Posted 1 year ago

“I’m so happy with this company’s service. It’s one of the best customer experiences I’ve had in years. Shawn, Mark, Sarah and the rest of the team have all been friendly, professional, patient with my many questions, and I’m happy that I’ve got a vehicle solution that is reasonably priced meets my needs. Highly recommended.”

Helpful Report

Posted 1 year ago

Hello Natalie! Wow - thank you so much for the kind comments, I've passed them back onto our team and we're extremely delighted to have you onboard with us. We have a refer-a-friend scheme running where if you do recommend someone to us you will be entitled to a £50 credit on your account! I'll arrange for your account manager to send you details about this, but if you need anything from us in the meantime, please don't hesitate to get in touch. Kind Regards, Mark

Posted 1 year ago

“Good Process Professional and helpful”

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Posted 1 year ago

Hello Martin, Thank you so much for the 5-star review, glad to learn you've enjoyed your experience with us! Kind Regards, Mark

Posted 1 year ago

“Such an excellent service. I had read some of the reviews after organising the lease and was quite nervous but I cannot fault the service that I received from Flexed. The car was wonderful, communication always very timely and reassuring. Definitely a situation where you shouldn't believe all the negative reviews. Such a pleasant experience and really helped us out. Thanks very much.”

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Posted 1 year ago

Hello Wahida, Thank you for taking the time to leave such a kind comment about your recent experience with us - we really appreciate the 5-star review! If there's anything at all that we can assist with in the near future, please do let us know and we'll gladly help where we can. Kind Regards, Mark

Posted 1 year ago

“We decided on a Monday morning to lease a car and contacted three companies. A quick response with prices came from Flexed. We verbally agreed lease on a car that afternoon, we submitted all required paperwork and the car was with us on the Wednesday afternoon.”

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Posted 1 year ago

Hello Clive! Thank you for taking the time to review your recent experience with us, glad to learn you've enjoyed it and extremely happy to have you on board! If there's anything else we can help with, please do let us know :) Kind Regards, Mark

Posted 1 year ago

“The service was really smooth from initial enquiry to the delivery of the car. After looking into standard car hire, I was shocked at how expensive the quotes were. Flexed were by far the cheaper option for a great nearly new car. Really recommend this company!!”

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Posted 1 year ago

Hello Vicki! Thank you so much for the kind review, glad to learn you've enjoyed your experience with us and your new car! Should you need anything further from us - please feel free to get in touch and we'll gladly assist where we can. Kind Regards, Mark

Posted 1 year ago

“This was my second car lease and l was disappointed with this collection. Both drivers and passenger seats were heavily stained which hadn’t been recorded on the collection sheet. Also the fuel cap wouldn’t open due to a loose cable. There was some waste food products in the drivers door too which l only noticed once back at home. Not the service l have experienced previously and the reason for the rating.”

Helpful Report

Posted 1 year ago

Hello Chris, Glad to have you on board, but I am very sorry to learn that your recent experience did not meet our usual level of service. I've personally looked into this for you and I can see that our valet checks were missed in light of that, I've put a £20 credit on your account to reimburse you for any valeting costs. If you would like to swap over into a like-for-like vehicle, I'd be happy to accommodate that for you. Kindest Regards, Mark

Posted 1 year ago

“Tom Holland and Sarah Walker made the process of hiring a car short term so simple. I am a returning customer and would not go anywhere else.”

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Posted 1 year ago

Hello Anna! Thank you so much for the kind review, we're glad to have you back on board! If there's anything else we can help with, please do let us know :) Kind Regards, Mark

Posted 1 year ago

“We moved to the UK from the USA at the end of December 2020 and we have used Flexed ever since then. We have always received excellent service from Flexed and would highly recommend them. Their collection and delivery service has always been extremely reliable and their cars have always been impeccably prepared beforehand.”

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Posted 1 year ago

Hello Brian, Thank you so much for the kind words, we're so glad to have you on board with us and very happy to learn you've enjoyed our service since 2020! If there is anything at all that can help you with in the future, please do let us know :) Kind Regards, Mark

Posted 1 year ago

“Great customer service from this company. I had the pleasure of dealing with Tilly and Simon whom I have to say were very pleasant, professional and understanding throughout. Great choice of vehicles too. If you are looking to lease a car with great customer service then look no further than Flexed. Highly recommended. Thanks again guys!”

Helpful Report

Posted 1 year ago

Hello Zahra! Thank you so much for the kind review, I've passed your comments directly onto Tilly and Simon :) Hope you enjoy the new car and if there's anything we can help with during your lease, please do let us know. Kind Regards, Mark

Posted 1 year ago

“I can't recommend Flexed highly enough. The whole process was seamless from the initial contact with Shawn who helped to understand what we needed and was very knowledgeable about the options, through to Sarah who efficiently organised all the insurance and paperwork, and finally to the gents to delivered the car. An efficient, competent, friendly team - a brilliant experience for us in organising a short-term lease.”

Helpful Report

Posted 1 year ago

Hi Mitchell, Thank you so much for the 5-star review, I've passed your kind comments onto Shawn and Sarah directly and we're absolutely ecstatic to have you on board with us. If there is anything at all that we can help with during your lease, please do let us know and we'll be happy to assist wherever we can. Kind Regards, Mark

Posted 1 year ago

“Easy process managed by good knowledgeable people”

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Posted 1 year ago

Hello Alistair! Glad to learn you've enjoyed your recent experience with us - hope you enjoy the new car! Kind Regards, Mark

Posted 1 year ago

“The process was very simple from start to finish, and Tom and Sarah were absolutely fantastic to deal with throughout 👍👍.”

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Posted 1 year ago

Hello Patrick! Thanks for the 5-star review, I've passed your kind words onto Tom and Sarah directly! Hope you enjoy the new car! :) Kind Regards, Mark

Posted 1 year ago

“amazing service by all involved and they make short term car leasing so smooth - I highly recommend them above all”

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Posted 1 year ago

Hello Haytham! Thanks for the kind review - - glad you enjoyed our service! If there's anything else you need from us, please do let us know. Kind Regards, Mark

Posted 1 year ago

Flexed is rated 4.8 based on 984 reviews