Flexed Reviews

Name: Flexed
Rating: 4.81

4.8 Rating 991 Reviews

97 %

of reviewers recommend Flexed

4.8

Based on 991 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Flexed:

The traditional way of car ownership is changing. Why commit to something when you don't need to?

At Flexed, we offer a smarter alternative to your average car lease contract. Whereby our minimum lease period is 28 days! From then you have the power to return or swap your vehicle at any point without incurring any charges.

Simply log onto our website, choose from our incredible selection of cars ranging from economical city cars, family sized hatchbacks, large luxurious SUVs or even fire-breathing sports cars. There is enough choice to suit any type of driver for any type of occasion.

Once you’ve chosen your vehicle, speak to a member of our team who will then guide you through each step of our quick application process.

After all the initial checks are made, your online agreement will be ready to sign. Once that’s been done, you can be driving away in your new car less than 48 hours after your first contact!

Visit Website

Phone:

0800 311 8290

Email:

talk@flexed.co.uk

Location:

ALFIE's Barn, Wigginton Road, York
YO32 2RJ

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Flexed 5 star review on 8th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service.Thank you to Jordane,James and Nicola.”

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Posted 6 years ago

Hi Richard, Thanks for taking the time to review our services - we're pleased to have met your expectations and your kind comments have been passed to Jordane, James and Nicola. Best Regards, The Flexed Team

Posted 6 years ago

“What else can I say. Simply amazing.”

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Posted 6 years ago

Hello Ashraaf, What else can we say?! It's a pleasure to have supplied your vehicle :) Kind Regards, The Flexed Team

Posted 6 years ago

“Great customer service through several changes of vehicles. Would highly recommend to anyone for short term leasing.”

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Posted 6 years ago

Hello Mark, Thanks for your review! Your kind comments are appreciated :) The Flexed Team

Posted 6 years ago

“Before I received my vehicle i got an email with the registration number where i was told i need to insure the car before they could deliver it to me, as per the email stated I used the number plate given to me to insure the car an as my residential road is permit road i purchased a permit for my road. On friday 15 june i noticed i got a penalty chare notice for parking without a permit outside my house, i called my council straight away n they comfirmed the registration i provided them had an active permit, but upon checking my car i noticed that an incorrect number plate was provided to me by autohorn company/Mercedes-benz of leeds. I contacted auto horn right away an they said as this was their error they would provide me with a rental car till the problem was sorted, a couple hours later i got a call again from auto horn that they can not provide me a hired car but the correct number plate will be mailed to me the next day before 1pm so that i will not be without a car over te weekend, i waited till 1pm today an still have not recieved anything so i called autohorn manager who was dealing with it an he told me that i will not get the correct registration plate until monday which means i will be without a car for 3 days, I did not want to drive the current car i got because upon speaking to the metropolitan police they said i can potentially be stopped as the number plate does not match the make and model of the car. I am extremely disappointed with the service I recieved as this was no fault of my own, an i was unable to drive my car on my religious celebration day of eid where i needed to use my car but was unable to, I got told many things such as i will be provided a hired car so that I won't be without a car/ i will be provided with the correct number plate the following day, an neither of these things happened.”

Helpful Report

Posted 6 years ago

Hello Junaid, Thanks for taking the time to review your recent experience with us, your opinion helps us to improve our services going forward. To give you an insight into our operations, we have a fleet of 1,400+ cars and we mostly rely on the supplying dealer to provide us with the correct registration details. On this rare occasion, the details supplied to us directly from Mercedes were incorrect and was only flagged up during your call with the council. Due to unfortunate timing (Friday afternoon) and location (between York and London) we were unable to get the correct registration plates sent out to you on time. We tried to arrange alternative modes of transport but we couldn’t get a like-for-like hire car sorted on time. Instead, we have offered to pay any transport costs you may incur from taxis/other forms of transports as well as four free days’ worth of hire. We have tried our best to meet expectations and please accept our apologies if you have felt we let you down. Should you have any other queries regarding your account please don’t hesitate to contact us directly. Kind Regards, The Flexed Team

Posted 6 years ago

“Do not use this company (autohorn)! They give me incorrect information during the quote stage, they failed to deliver the car at the agreed time, then service afterwards is terrible. They are quite happy to take payments by card when it suits them but then you are threatened with cancellation if you would like to make a payment by card. Awful company (will be going back to Nationwidevehicle contracts)”

Helpful Report

Posted 6 years ago

Hello, Thanks for taking time to review our short-term leasing services. Due to how fast our daily fleet changes our quotation stage may sometimes be affected by this and the original information given to you may change. However, our team will always call to advise of any changes prior to the booking to avoid unwanted surprises. Regarding your delivery, we rely on third-party companies to transport your vehicle. As such there are many factors we cannot control (like traffic) which may affect your delivery time. However, all delivery drivers are instructed to call to give an estimated ETA. With the way our rolling 28-day contract works, we cannot accept card payments for each rental period (as the payment date changes monthly) and if you were to return part-way through the contract your unused days take longer to be refunded back into your account. As a result, we are only able to set up regular direct debit payments as explained during the application process. We try to make it as transparent as possible to avoid any unwanted surprises during your contract. We’re sorry that we’ve not met your expectations on this occasion, but if you have any more queries please don’t hesitate to contact us directly. Kind Regards, The Flexed Team

Posted 6 years ago

“Flexed are one of a hand full of companies offering temporary and rolling leases. They've got a good selection of cars on offer. I checked out all the suppliers in the market that offer temporary leases before making a decision and Flexed was the best value by quite a way. However, I'm happy to report that despite paying peanuts, you don't get monkeys. Tom and later James sorted out the application quickly and painlessly and a week later I was on the train to York to pick it up. They offered me a brand new car if I could wait two weeks, but I needed it to move house, so I took an older used one. By old, I mean only 4k miles and just barely run in which is essentially brand new. The car was clean and spotless ready when I arrived bar a few minor alloy scraps, it's mint and they've offered me to change to a new one if I wish at the end of the first month, which I probably won't bother. In summary, good deal, good car, excellent and friendly service. Very happy to recommend them.”

Helpful Report

Posted 6 years ago

Hello Nick, Thanks for taking the time to leave a fantastic review. It's a great picture too and we're pleased you're happy with your car! Kindest Regards, The Flexed Team

Posted 6 years ago

“All good though a clean car was dirty.. all the rest was perfect”

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Posted 6 years ago

Hi Mark, Thanks for the review! Please accept our apologies for the condition your vehicle was arrived in - this is not our usual level of service. Your account manager has contacted you to help resolve this issue. Kind Regards, The Flexed Team

Posted 6 years ago

“Very happy with service from placing order to car delivery on time, friendly & clean new car with some fuel in it.”

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Posted 6 years ago

Hello Stephen, Thanks for reviewing your recent experience with us. We're pleased you're happy with your new car! Kind Regards, The Flexed Team

Posted 6 years ago

“Quick and easy to organise, very responsive and proactive”

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Posted 6 years ago

Hi Jason, Thanks for the review! We're pleased to see you're happy with our service :) Best, The Flexed Team

Posted 6 years ago

“Very professional. Found the vehicles that I required.”

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Posted 6 years ago

Hi Albert, Thanks for taking the time to review your recent experience. Glad we could help with your new car! :) Best, The Flexed Team

Posted 6 years ago

“The service provided was of a high standard, very responsive to my needs, no BS and carried out very efficiently. It seems like a very well run operation and the people I dealt with were straightforward. I was between cars and needed a particular type of car for 3/4 months.Jordane was the person who sorted things out for me. She explained everything clearly and arranged exactly what I needed and in the timescale I needed it- very professional. Overall a hassle free experience”

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Posted 6 years ago

Hello Noel, Thank you very much for your excellent review! We're pleased to hear you've had a positive experience with us, and your kind remarks have been passed onto our colleague Jordane. :) Best Regards, The Flexed Team

Posted 6 years ago

“Nicola & Simon have not only made this easy, but they have made it quick. And I'm getting my vehicle within 2 days! I am currently waiting on a factory order from Mercedes so I needed a car for the next few months to get me from A-B. Any queries I have had have been answered immediately and everything was explained exceptionally well. I will recommend Flexed to anyone i come across who needs a short term lease. Being new to leasing in general, Nicola and Simon have made the experience a breeze. Customer service is 10/10. Thank you!”

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Posted 6 years ago

Hi William, Thank you so much for leaving a fantastic review relating to your recent experience with us. Both Nicola and Simon are extremely happy with your kind comments :) Best Regards, The Flexed Team

Posted 6 years ago

“Delivered as promised”

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Posted 6 years ago

Hello Mr. Prior, Glad we could help with supplying your new car! :) Best Regards, The Flexed Team

Posted 6 years ago

“The agent handling my reservation was very helpful. I am from the USA and so the process was more complicated for a foreign lessor. The agent handling my account was very friendly, helpful, proactive, and professional.”

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Posted 6 years ago

Hello Bryan, Thank you for reviewing your recent experience with us. We appreciate the honest feedback and will look into improving our services for foreign customers going forwards. :) Kind Regards, The Flexed Team

Posted 6 years ago

“We chose Flexed because of the convenience of month to month leasing at a competitive rate but we will stay because of the sales service and after care. The girls are all so helpful and nothing is a bother. Everything was done quickly and easily in a couple of days completely hassle free. Whether short term or long term make this company your “go to”.”

Helpful Report

Posted 6 years ago

Hi There! :) Thank you for taking the time to review our services. We're extremely happy to see you've enjoyed dealing with us. Kindest Regards, The Flexed Team

Posted 6 years ago

“Used Autohorn twice now, very professional great service would happily recommend. Nicola is fantastic to deal with.”

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Posted 6 years ago

Hi Peter, We're glad to see that you've enjoyed our services twice! Nicola is very happy with your kind comments :) Best Regards, The Flexed Team

Posted 6 years ago

“Nothing is too much trouble for this company! Since my very first contact both Nicola and Simon have been nothing but efficient, friendly and professional! Truly nothing was too much trouble or any question too stupid. You have a very Loyal customer from this moment forward. Thankyou!”

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Posted 6 years ago

Hi Matt, Thanks for taking the time to review our services! Your kind comments are awesome and we're happy to have supplied you with your new car :) Kind Regards The Flexed Team

Posted 6 years ago

“Good talk through the process however many many forms to fill in for a short term lease - car arrived as promised - although later noticed a dust cap was missing. Car not new with 3.5k miles on the clock and only 70miles of fuel in the tank. Will be interesting to see how the return is handled and the promised refund if I don't use the current module of 28 days as I have seen mixed feedback on line - so far so good though - although I can't wait for the delivery of my proper car”

Helpful Report

Posted 6 years ago

Hello Robert, Thanks for taking the time to review your recent experience with us. We appreciate the honest feedback, as it'll help improve services going forwards. Regarding the condition of your vehicle; we apologise for the amount of fuel in the car and the missing dust cap. We've since marked this on the relevant paperwork. So decide to return the vehicle, we'd expect the car to be returned in a similar condition with the same amount of fuel. Kind Regards, The Flexed Team

Posted 6 years ago

“Polite, Professional & Prompt! The only three P’s you need!”

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Posted 6 years ago

Hi Sam, Thanks for the three P's!! Your kind comments are greatly appreciated :) Best regards, The Flexed Team

Posted 6 years ago

“The people I worked with were very knowledgeable, efficient and helpful. The car was prepared well and no issues. Good service every aspect. Andrew Sanders”

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Posted 6 years ago

Hello Andrew, Thanks for taking the time to review our services, we're glad to have supplied you with your new car. Kindest Regards, The Flexed Team

Posted 6 years ago

Flexed is rated 4.8 based on 991 reviews