Flexed Reviews

Name: Flexed
Rating: 4.80

4.8 Rating 984 Reviews

97 %

of reviewers recommend Flexed

4.8

Based on 984 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Flexed:

The traditional way of car ownership is changing. Why commit to something when you don't need to?

At Flexed, we offer a smarter alternative to your average car lease contract. Whereby our minimum lease period is 28 days! From then you have the power to return or swap your vehicle at any point without incurring any charges.

Simply log onto our website, choose from our incredible selection of cars ranging from economical city cars, family sized hatchbacks, large luxurious SUVs or even fire-breathing sports cars. There is enough choice to suit any type of driver for any type of occasion.

Once you’ve chosen your vehicle, speak to a member of our team who will then guide you through each step of our quick application process.

After all the initial checks are made, your online agreement will be ready to sign. Once that’s been done, you can be driving away in your new car less than 48 hours after your first contact!

Visit Website

Phone:

0800 311 8290

Email:

talk@flexed.co.uk

Location:

ALFIE's Barn, Wigginton Road, York
YO32 2RJ

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Flexed 5 star review on 8th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, and perfect for what I was looking for!”

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Posted 4 years ago

Hello, Thank you for your review. We are glad to hear that you enjoyed your experience with us! Many Thanks, Daisy from Flexed :)

Posted 4 years ago

“Great service. Went from finding a car on their site to having it delivered within a week! Love the fact it's on a rolling 28 day contract so no long term commitments. They kept me informed of progress all the way through.”

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Posted 4 years ago

Hello Mark, Thank you for your review! We are so happy to hear that you had a great experience with us. We hope you enjoy your new car! Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“Very easy to deal with Friendly and professional approach to the customer”

Helpful Report

Posted 4 years ago

Hi Mark, Thank you for your review! We are happy to hear that you enjoyed your experience with us. We hope you enjoy your new car! Many Thanks, Daisy from Flexed :)

Posted 4 years ago

“The process was disappointing. The minute the sales part was over, the lady disappeared and didn't want to have anything to do with the process or assist in anyway. So much went wrong. it didn't help that they didn't accept credit cards nor the option for 2 different people to sign the document or have 2 different signatures on the document. The Fleet Manager/Hirer is not necessarily the same person authorised to sign off DDs.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback regarding your recent lease with us. Unfortunately, Holly has had to self-isolate and couldn’t be in the office to ensure the usual smooth handover and delivery of your vehicle. However, I can see that a couple of colleagues have stepped in to ensure your car got delivered on time. Regarding payment method, we do accept credit cards (anything from MasterCard to AMEX) for your initial rental however subsequent payments for the lease are then taken by DirectDebit from the lease holder’s nominated bank account. Finally, with relation to the signatures; we may have to get two signatures if the person signing the lease can not sign the direct debit mandate, we would send the agreement also so the signatory can see what the direct debit relates to. I hope this helps but should you have any further questions, please do not hesitate to contact me directly on 01904 557 536. Kind Regards, Mark Williams from Flexed

Posted 4 years ago

“Friendly and helpful staff. Very pleasant to deal with.”

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Posted 4 years ago

Hello Juergen, Thank you for your review! We are happy to hear you enjoyed your experience with us. Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“The flexed guys are legends! Can’t recommend them all enough. Quick and easy process and a great product!”

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Posted 4 years ago

Hello James, Thank you for the great review! We are glad you enjoyed your experience with us. Hope you love your new car! Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“Excellent service as always. I've been a customer for almost 5 years. Every staff member is friendly and accommodating (I'm quite fussy about the vehicles I drive and they always go out of their way to meet my requirements)”

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Posted 4 years ago

Hello, Thank you for the review! We are so pleased that you enjoy your experiences with us and that you have been a customer with us for 5 years! Enjoy your new car. Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“Extremely pleased with the car on the way it was presented Car was very clean and the staff member was very pleasant and very helpful”

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Posted 4 years ago

Hi Steven, Thank you for the review! We are pleased that you had a great experience with us. Hope you enjoy the new car! Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“I've been dealing with Flexed / Autohorn for over 15 years and have had many short term cars from them. They are professional, efficient and easy to deal with. It's been a pleasure watching this company grow their fleet and we will continue to use their services.”

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Posted 4 years ago

Hello Jason, Thank you for taking the time to review us, your kind feedback means a lot! Wow 15 years, we are so happy that you enjoy your experiences with us. We hope you enjoy your latest car & look forward to continuing to provide you with your next cars in the future! Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“Tom dealt with me from start to finish. Absolute top guy and I hope to deal with him again in the future!”

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Posted 4 years ago

Hello Andrew, Thank you for your review! We are happy to hear that you enjoyed your experience with us. I will pass on your kind words to Tom! Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“Amazing from start to finish, even in these strange times the customer service was second to none.”

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Posted 4 years ago

Hello David, Thank you for your review! We are so pleased to hear about your great experience with us. Enjoy your new car! Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“Great to work with these guys - they answer the phone and listen to you before offering great solutions to your needs. Great customer service continues even after the sale has been made - well done to all at Flexed!”

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Posted 4 years ago

Hello Ruth, Thank you for the review! We are delighted to hear that you enjoyed leasing a car with us. I will pass on your kind words to the team that helped you. Enjoy the new car! Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“Jessica and Laura were very friendly and helpful. Everything was arranged very quickly and smoothly with no issues. They kept me updated at every stage, so I always knew what was happening and when.”

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Posted 4 years ago

Hello, Thank you for your review! We are happy that you enjoyed your experience with us. I will pass on your kind words to Jessica & Laura. We hope you enjoy the new car! Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“Excellent car, good service, friendly staff”

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Posted 4 years ago

Hello, Thank you for your review! We are glad you had a great experience with us. Enjoy the new car! Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“Both Jordane and Nicola we’re extremely helpful and explained everything in detail. Excellent service from both of them and I highly recommend them”

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Posted 4 years ago

Hello Simon, Thank you for leaving us a review! We are so happy to hear that you had a great experience with us. I will pass on your kind words to Jordane & Nicola. Enjoy the new car! Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“A great service, the team were really friendly and the contact free collection was brilliant. I can't fault them!”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We are pleased to hear that you enjoyed your experience with us. Enjoy the new car! Many Thanks, Daisy from Flexed :)

Posted 4 years ago

“Second time renting from Flexed, I've mainly dealt with Tom who is really friendly, helpful and responsive. But all the other team members to date have been similarly professional and friendly. It's a pretty unique set up and when you take into account maintenance, consumables, big deposits, interest and depreciation of PCP deals plus length of commitment, it's pretty good value. And of course, gives you great flexibility as their name suggests to swap cars around. I'm currently waiting for my main car to be fixed, it's taking some time due to a legal despite and this is much cheaper than a hire car for a month, so it works quite well. Although, I think it works out better to hold a car a bit longer when you take into account admin fees. In terms of speed, they got back to me really quickly and managed to get me a car within a couple of days for pick up, which I thought was good service. Car was brand new with only 6 miles on the clock, so hand over was quick. Would certainly recommend giving them a try.”

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Posted 4 years ago

Hello Nicholas, Thank you for taking the time to leave us a great review! We are so delighted to hear that you enjoyed your experience of leasing a car from us again. I will pass on your kind words to Tom and we hope that you enjoy the new car whilst you await yours to be repaired! Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“Both Jordane and Nicola we’re extremely helpful and explained everything in detail. Excellent service from both of them and I highly recommend them”

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Posted 4 years ago

“Upside - friendly people, responsive and helpful Downside - vehicle availability, operationally quite poor in my case.”

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Posted 4 years ago

Good Morning, Thank you for your honest feedback. To help us improve our services; would you mind emailing me with more details regarding your recent experience with us? I'd love to help and try to find a better alternative for yourself? Kindest Regards, Mark Williams

Posted 4 years ago

“Very competitive lease deal and very simple to transact”

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Posted 4 years ago

Hello Simon, Thank you for the review. We are glad to hear of your positive experience! Kind Regards, Daisy from Flexed :)

Posted 4 years ago

Flexed is rated 4.8 based on 984 reviews