Flexed Reviews

Name: Flexed
Rating: 4.81

4.8 Rating 990 Reviews

97 %

of reviewers recommend Flexed

4.8

Based on 990 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Flexed:

The traditional way of car ownership is changing. Why commit to something when you don't need to?

At Flexed, we offer a smarter alternative to your average car lease contract. Whereby our minimum lease period is 28 days! From then you have the power to return or swap your vehicle at any point without incurring any charges.

Simply log onto our website, choose from our incredible selection of cars ranging from economical city cars, family sized hatchbacks, large luxurious SUVs or even fire-breathing sports cars. There is enough choice to suit any type of driver for any type of occasion.

Once you’ve chosen your vehicle, speak to a member of our team who will then guide you through each step of our quick application process.

After all the initial checks are made, your online agreement will be ready to sign. Once that’s been done, you can be driving away in your new car less than 48 hours after your first contact!

Visit Website

Phone:

0800 311 8290

Email:

talk@flexed.co.uk

Location:

ALFIE's Barn, Wigginton Road, York
YO32 2RJ

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Flexed 5 star review on 8th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We are glad you had a great experience with us. Many Thanks, Daisy from Flexed :)

Posted 4 years ago

“Easy to work with. Professional approach. Immediate responses inside and outside of hours.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We are so pleased you enjoyed your experience with us. Many Thanks, Daisy from Flexed :)

Posted 4 years ago

“The staff were very helpful, polite and patient with all my queries. The car was delivered by a charming gentleman who explained the features of the car well. I would highly recommend to other people.”

Helpful Report

Posted 4 years ago

Hello Sharon, Thank you for your review! We are really pleased to hear that you enjoyed your experience with us. I will pass on your kind words to everyone who helped you and we hope you enjoy your new car! Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“Pleasant and efficient service. Very smooth and clear.”

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Posted 4 years ago

Hello, Thank you for the review. We are pleased to hear that you enjoyed your experience with us! Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“I have been using Autohorn for 1 year now and have had 3 different vehicles, service has been second to none. All my vehicles have been delivered and picked up and on time. I generally go for what is in stock. For me they are a the middle ground of been cheaper than hiring a car on a weekly basis and going for a long term lease. I cannot decide which cars I like best. So it is almost a long term try before you buy. The 1st car had the bumper scuffed whilst I was parked in a car park, this was the day before it was due to be picked up so I decide to see what Autohorn would charge. Other-than the annoyance of somebody doing this the price was reasonable and inline with industry standards. At this point I will probably find it difficult to leave as I can no longer imagine having the same car for years on end.”

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Posted 4 years ago

Hello Carl, Thank you so much for your review. I am thrilled to hear that you have enjoyed the past 12 months with us and we're certainly looking forward to the next 12 (and possibly more) with you! We hope you enjoy your third car and if there's anything at all that we can help with, please do let us know. Kind Regards, Mark from Flexed

Posted 4 years ago

“Disappointing - AVOID! Disappointing: Not For the Business User (PLEASE READ BEFORE USING THIS COMPANY). Firstly, I will say that the staff are polite and courteous (hence the two point score) however, it ends there. What I was hoping for was what they detailed on their website as a business solution which was flexible and met the business needs. From what I can see the concept of Flexed is excellent, where they fail is in the execution and any form of professional management that any reasonable business might expect. I’ve only had two short leases from this company and both have been hit with issues all the way through. These include and NOT by any means limited to: Phoning to extend a lease on a Friday which was confirmed only to receive an email on the following Monday requiring the same vehicle returned. Waiting many weeks for the refund from the above, despite told it would take 3 days. Informed that another suitable vehicle was available as a replacement then told the next morning that it was not available, leaving to go to a hire company last minute. Upon taking another booking, as a gesture on my part to see if it was just a one off in terms of what had previously happened. Specifically requested the same type vehicle (4 wheel drive) for a specific travel plan as I had done before. Again, clean vehicle arrived but when I drove it for the first time I noted straight away it was two wheel drive. When I phoned I was given (yet again) a whole load of excuses. My view is that as part of the process and given the issues I had previously raised they could easily have checked, but actually made no effort whatsoever. So the vehicle was not fit for purpose for the business trip. This again meant me changing travel plans last minute as well as going elsewhere to get another appropriate vehicle that was required. Again created a significant cost as well as time and trouble whilst I still had this vehicle on hire. Upon returning from my business trip I phoned to see if we could get this rectified. I was informed that I had already spoken to one of their directors who had phoned me – this was a lie. Then I was told that a senior member of staff had left a message on my answerphone – another lie as my mobile doesn’t allow messages. Given that we have three business landlines and I’ve provided these multiple times its clear to me they had no intention of replying either to my emails or calls when an issue arises. Again I’ve only gone through a few of the issues, I would suggest business users go to one of the many others who advertise the same services. NB. If you run a business and have business needs AVOID this company altogether.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to write about your recent experience with us. I am glad to hear that you have found our staff helpful and found the flexibility of our leases to be particularly useful. You have raised several points during your review which I believe is being investigated at the moment and (if you haven’t already) receive a response from a colleague. I do hope this helps in the meantime, but should you have any further questions or queries, please do not hesitate to contact us directly on 01904 557 536. Kind Regards, Mark from Flexed

Posted 4 years ago

“Great service, and perfect for what I was looking for!”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We are glad to hear that you enjoyed your experience with us! Many Thanks, Daisy from Flexed :)

Posted 4 years ago

“Great service. Went from finding a car on their site to having it delivered within a week! Love the fact it's on a rolling 28 day contract so no long term commitments. They kept me informed of progress all the way through.”

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Posted 4 years ago

Hello Mark, Thank you for your review! We are so happy to hear that you had a great experience with us. We hope you enjoy your new car! Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“Very easy to deal with Friendly and professional approach to the customer”

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Posted 4 years ago

Hi Mark, Thank you for your review! We are happy to hear that you enjoyed your experience with us. We hope you enjoy your new car! Many Thanks, Daisy from Flexed :)

Posted 4 years ago

“The process was disappointing. The minute the sales part was over, the lady disappeared and didn't want to have anything to do with the process or assist in anyway. So much went wrong. it didn't help that they didn't accept credit cards nor the option for 2 different people to sign the document or have 2 different signatures on the document. The Fleet Manager/Hirer is not necessarily the same person authorised to sign off DDs.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback regarding your recent lease with us. Unfortunately, Holly has had to self-isolate and couldn’t be in the office to ensure the usual smooth handover and delivery of your vehicle. However, I can see that a couple of colleagues have stepped in to ensure your car got delivered on time. Regarding payment method, we do accept credit cards (anything from MasterCard to AMEX) for your initial rental however subsequent payments for the lease are then taken by DirectDebit from the lease holder’s nominated bank account. Finally, with relation to the signatures; we may have to get two signatures if the person signing the lease can not sign the direct debit mandate, we would send the agreement also so the signatory can see what the direct debit relates to. I hope this helps but should you have any further questions, please do not hesitate to contact me directly on 01904 557 536. Kind Regards, Mark Williams from Flexed

Posted 4 years ago

“Friendly and helpful staff. Very pleasant to deal with.”

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Posted 4 years ago

Hello Juergen, Thank you for your review! We are happy to hear you enjoyed your experience with us. Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“The flexed guys are legends! Can’t recommend them all enough. Quick and easy process and a great product!”

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Posted 4 years ago

Hello James, Thank you for the great review! We are glad you enjoyed your experience with us. Hope you love your new car! Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“Excellent service as always. I've been a customer for almost 5 years. Every staff member is friendly and accommodating (I'm quite fussy about the vehicles I drive and they always go out of their way to meet my requirements)”

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Posted 4 years ago

Hello, Thank you for the review! We are so pleased that you enjoy your experiences with us and that you have been a customer with us for 5 years! Enjoy your new car. Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“Extremely pleased with the car on the way it was presented Car was very clean and the staff member was very pleasant and very helpful”

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Posted 4 years ago

Hi Steven, Thank you for the review! We are pleased that you had a great experience with us. Hope you enjoy the new car! Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“I've been dealing with Flexed / Autohorn for over 15 years and have had many short term cars from them. They are professional, efficient and easy to deal with. It's been a pleasure watching this company grow their fleet and we will continue to use their services.”

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Posted 4 years ago

Hello Jason, Thank you for taking the time to review us, your kind feedback means a lot! Wow 15 years, we are so happy that you enjoy your experiences with us. We hope you enjoy your latest car & look forward to continuing to provide you with your next cars in the future! Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“Tom dealt with me from start to finish. Absolute top guy and I hope to deal with him again in the future!”

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Posted 4 years ago

Hello Andrew, Thank you for your review! We are happy to hear that you enjoyed your experience with us. I will pass on your kind words to Tom! Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“Amazing from start to finish, even in these strange times the customer service was second to none.”

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Posted 4 years ago

Hello David, Thank you for your review! We are so pleased to hear about your great experience with us. Enjoy your new car! Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“Great to work with these guys - they answer the phone and listen to you before offering great solutions to your needs. Great customer service continues even after the sale has been made - well done to all at Flexed!”

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Posted 4 years ago

Hello Ruth, Thank you for the review! We are delighted to hear that you enjoyed leasing a car with us. I will pass on your kind words to the team that helped you. Enjoy the new car! Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“Jessica and Laura were very friendly and helpful. Everything was arranged very quickly and smoothly with no issues. They kept me updated at every stage, so I always knew what was happening and when.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We are happy that you enjoyed your experience with us. I will pass on your kind words to Jessica & Laura. We hope you enjoy the new car! Best Wishes, Daisy from Flexed :)

Posted 4 years ago

“Excellent car, good service, friendly staff”

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Posted 4 years ago

Hello, Thank you for your review! We are glad you had a great experience with us. Enjoy the new car! Best Wishes, Daisy from Flexed :)

Posted 4 years ago

Flexed is rated 4.8 based on 990 reviews