Name: Flava
Rating: 4.50

“Really good quality goods delivered on a DHL next day slot. Yes you can sign up for a subscription, but it's not mandatory. Ordered again now and the boxes have arrived. The kids love the toys, even the dog got a new collar. Look out for Special Offers in your email. There are hampers on offer for free sometimes. A good service.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your positive feedback! We are glad to have you as a customer and to see that you are enjoying our service. It makes us extremely happy to see that customers are enjoying the service we offer. We will continue to work hard to provide you with the best possible experience. Any recommendation on how to improve our service will be highly appreciated. If you ever need any help please don't hesitate to reach out. Our lines are open Mon-Fri 9am-5:00pm. You can reach us on 01909 499492 and live chat. We’re always here to help! Thanks Flava team

Posted 1 year ago

“They don't deserve a star but need one to review this awful set up. Flava is a PARASITIC COMPANY It has benefited off the needy and vulnerable by its misleading offers by offering food with Credit which is the carrot on the string and then steals money from.your bank account with different debit amounts on the same day to the nearest pound. When signed up and gave my debit card details so they could verify me i was totally unaware of this account until 3 different debits was taken from my bank.account on the same day. I never confirmed an order or authorised it. I have had no emails notifying me of any account details, orders or billing just emails offering more credit but nothing on the "account" I Today when to get cash out of my bank. I had two debits of 19.99 and another for 29.99 for another company that did the same tactic of signing up and taking debit card details when unaware of what was really happening. I now don't have money to live on because this flava company has took what it can. No more than a financial rapist. I will.be disputing the transactions and be persistent until I am.fully refunded.”

Helpful Report

Posted 1 year ago

Dear Reviewer, We truly appreciate that you took the time to post this review and express your concern about your experience with Flava. We apologize for what happened and understand your unhappiness. We are sorry that you had to experience this situation and we want to assure you that at Flava, we take customer satisfaction and data security seriously. We are going to thoroughly investigate this case and take all the necessary measures to ensure that these events don't happen again. We would like to invite you to contact us directly so that we can discuss this matter and work together to find the best solution. Our friendly customer service team is here to help you. Once again, we thank you for taking the time to leave a review and we apologize for any inconvenience caused. Sincerely, Flava

Posted 1 year ago

“I set up an account as it was the only way I could view the items, I decided not to order, yet you just took 29.99 out of my account????? For what exactly??? I DID NOT PLACE AN ORDER”

Helpful Report

Posted 1 year ago

Dear Mrs, Thank you for taking the time to provide feedback about your experience with Flava. A charge for £29.99 is usually our subscription fee. When you created your account you have 2 options, a basic free account and a 7 day free trial to flava benefits. If you chose the free trial option. As with all free trials, if this is not cancelled this will automatically enter you into the subscription service. If you contact our customer service team they will be able to look into your account and hopefully find a solution for you. Please let us know how we can help improve your experience with us. We take customer satisfaction seriously and want to ensure that we are providing the best services we possibly can. Thank you again for your feedback. Best Regards, Flava Team

Posted 1 year ago

“Time this company FLAVA.CO.UK MISSON MILL was reported to trading standards, they don't like adverse publicity so I don't expect my review to last long (there's ways round this on other sites :) They don't hold a Consumer Credit Licence (dodgy in the first place.) Basically they buy bulk stock either a) out of code or b) just nearing shelf life expiry and sell it on for near full price or more. Unscrupulously preying on the vulnerable and poor with their craftily hidden subscription model, saying you have 7 days to cancel. Wow , just wow. This company 500 years ago would have been pirates of the high seas. Today they plunder people's bank accounts and through careful working circumvent consumer protections, not for much longer I assure you. Don't worry Flava - i've copied this so if it's taken down, within the HOUR it'll be back up. If you've been scammed by this company report to trading standards via website which you can google. or your local council to report them. Their business postal address is under Nottinghamshire Bassetlaw Council.”

Helpful Report

Posted 1 year ago

Thank you so much, JOHN, for taking the time to provide your feedback about Flava. We truly appreciate you letting us know about your experience. We apologize that our service did not satisfy your expectations and you feel this way. We want to make sure all customers have the best experience possible when shopping with us, and we would love to hear more about how we can improve. I hope this helps and if you have any further queries, please do not hesitate to get back in touch. Thank you, Flava Team

Posted 1 year ago

“Do NOT use took £105 out of my account at 3amc(benefits), left my family in complete hardship, without food or heating and they don't even care. AVOID”

Helpful Report

Posted 1 year ago

Thank you, Leanne, for taking the time to provide us with feedback about your experience. We understand your frustration and apologize for what happened. I can see that my colleague has been dealing with this and working with you. The payments were amended by yourself to all be taken at once therefore we did as you requested. I understand this must be frustrating but we are unable to amend payments unless a customers gets in contact and unfortunately we have had no correspondence from yourself until today when the payments were taken.

Posted 1 year ago

“I have been using flava now for 2 years and they are just great for a wee top up shop especially that you can pay your shopping up.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Flava! I'm so glad to hear that you have been using Flava for the past 2 years. I really appreciate you taking the time to share such a wonderful review and I'm glad that it's been working out so well for you, especially with the option of paying for your shopping. Much appreciated!

Posted 1 year ago

“Did same to me tuck my money and nothing as come bad bad company”

Helpful Report

Posted 1 year ago

My apologies for this, if you contact customer services someone will be able to look into this for you.

Posted 1 year ago

“Free hamper??? What a joke, I cancelled my order before it went through thankfully. They seem to carrot dangle the hamper and interest free payments. I soon worked them out!! Look on their website they work from a council house as the Mission Mill is a cash and carry!!! Guys you should have researched it first. I did. Hope you all cancel your orders and existing balances. It’s a scam.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience with Flava and for highlighting the issues you had with the free hamper! We apologize for the inconvenience and we would really appreciate it if you could tell us how we can make it better. Your feedback is highly valued and helps us offer the best possible services.

Posted 1 year ago

“Misson Mill Cash and Carry”

Helpful Report

Posted 1 year ago

Thank you for your comment, just to confirm cash and carry are a different business to flava.

Posted 1 year ago

“Didn't even order anything after signing up. I signed up 2 days ago just to look and they have sold my number. In 2 days I have had a total of 43 spam messages trying to get me to click links. I can't block any of them as they don't have a number attached. I have had my number about 10 years and can count on one hand how many spam messages I had gotten before this.”

Helpful Report

Posted 1 year ago

Thank you so much for your detailed review of your experience with Flava, J. We are so sorry to hear that you didn't even get the chance to order anything and that this has caused you to receive 43 spam messages. You can remove yourself from receiving marketing emails and texts by logging into your account and updating your |settings. Alternatively, please contact our customer service team and we will be more than happy to remove you from the marketing. I hope this helps and if you have any further queries, please do not hesitate to get back in touch. Thanks Flava Team

Posted 1 year ago

“Taken my money and not has any order left me overdrawn I am a struggling single mother”

Helpful Report

Posted 1 year ago

“Time this company FLAVA.CO.UK MISSON MILL was reported to trading standards, they don't like adverse publicity so I don't expect my review to last long (there's ways round this on other sites :) They don't hold a Consumer Credit Licence (dodgy in the first place.) Basically they buy bulk stock either a) out of code or b) just nearing shelf life expiry and sell it on for near full price or more. Unscrupulously preying on the vulnerable and poor with their craftily hidden subscription model, saying you have 7 days to cancel. Wow , just wow. This company 500 years ago would have been pirates of the high seas. Today they plunder people's bank accounts and through careful working circumvent consumer protections, not for much longer I assure you. Don't worry Flava - i've copied this so if it's taken down, within the HOUR it'll be back up. If you've been scammed by this company report to trading standards via website which you can google. or your local council to report them. Their business postal address is under Nottinghamshire Bassetlaw Council.”

Helpful Report

Posted 1 year ago

“Mis-sold. Over priced. Rubbish products even worse customer service. Paid in advance in full still attempting to take money. After I paid in full in advance I asked a manager to email ad confirm everything STILL TRYING TO TAKE MONEY and then asking me to prove it Avoid they're scammers Andy parry and Stuart Pearson.”

Helpful Report

Posted 1 year ago

“Another Misson Mill scam and fraud company. Be aware!”

Helpful Report

Posted 2 years ago

“I had to sell my cat to pay it off, would not recommend it, I miss fluffy.”

Helpful Report

Posted 2 years ago

“Misson Mill, Bawtry Rd, Misson, Bawtry, Doncaster DN10 6DP The above address is the place flava are selling there online products from please don't let them scam you”

Helpful Report

Posted 2 years ago

“they have gotvery time i try to go to my account it says my details”

Helpful Report

Posted 2 years ago

“Avoid at any cost ! And who wants to buy rubbish food sweets and fizzy drinks !!!”

Helpful Report

Posted 2 years ago

“Absolute fraud don't get sucked into it. I was told pay your first month's payment and we ship your good, then when you pay it they say you have to pay first 6 months before they ship it, absolutely bonkers. Just stealing peoples money”

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Flava Reviews