Flagship Wines Reviews

Name: Flagship Wines
Rating: 4.72

4.7 Rating 157 Reviews

94 %

of reviewers recommend Flagship Wines

4.7

Based on 157 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Flagship Wines:

Flagship Wines: ‘a well run independent whose prices can match those of the supermarkets and you get the friendly well-informed advice of boss Julia Jenkins thrown in for free’. Oz Clarke, 250 Best Wines 2010, 2009, 2008 and Wine Buying Guide 2007, 2006, 2005:

We are an exciting innovative independent wine merchant established in St Albans in 2004 by Julia Jenkins offering excellent wines and service with outstanding wine knowledge and enthusiasm. The company has a strong loyal local following that extends out into Hertfordshire and beyond.

Our superb wine range is a constantly evolving and changing list in which all the wines are carefully selected ensuring that the range of over 600 wines are distinctive and delicious, well made, and expressive of the region of origin. They also offer value for money. Many of the wines are from small wineries producing unusual wines that are not available in the High Street.

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Phone:

01727 865309

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Flagship Wines 5 star review on 13th August 2023

Anonymous

Flagship Wines 5 star review on 28th November 2020

Uneth Gundani

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“10/10 great service.”

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Posted 2 years ago

Thanks for writing the kind review, Julia

Posted 2 years ago

“Ordered one day delivered within two !”

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Posted 2 years ago

Thanks for the review Paul I hope you're enjoying the Wirra Wirra Woodhenge.. Julia

Posted 2 years ago

“Quality of the grey red wine company is superb. Fast delivery.great service will definitely be ordering again”

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Posted 2 years ago

“Excellent service! Thanks a lot!”

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Posted 2 years ago

Thanks for your review, we hope you enjoy your wines Julia

Posted 2 years ago

“FAST AND EFFICIENT SERVICE”

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Posted 2 years ago

Thank you for your review Kevin, we hope you're enjoying your wines Julia

Posted 2 years ago

“Flagship were really easy to order from. I did need to call them about my order and the chap I spoke to was helpful, knowledgable and helped me out - even got the wines out same day for me.”

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Posted 2 years ago

Thank you for your kind review, Best wishes Julia

Posted 2 years ago

“Great service from very knowledgeable staff - speedy delivery too! Staff always have time to advise me on a good bottle of wine for whatever occasion. I would highly recommend.”

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Posted 2 years ago

Thank you for your review - I hope you're enjoying your wine! Julia

Posted 2 years ago

“I have to say that I'm more than a little angry with the way I was treated yesterday when I came to collect the bottle of Waxhouse 004 that I ordered and paid for at 3pm on Thursday afternoon. When I arrived yesterday afternoon to collect I was made to feel that this was my fault as I hadn't waited for a confirmation email that this was ready to collect. There was certainly no mention of this in the email confirming my order and with all due respect, if a bottle is showing as in stock and my payment is taken then it is certainly not unreasonable for me to expect to be able to turn up the following day to collect would you not agree? I was told that the last bottle you had had been "dropped off" to another customer at some point but you "hadn't got round to informing me". Quite frankly this is a disgrace and not the way to treat your customers. Either the order should not have been taken, or I should have been informed immediately that this was not available. As it stands I have taken away another bottle that I really didn't want. Can I suggest that you treat your customers with a little more value. I know the distributers of the Waxhouse offerings and as I understand it from them, you have not had this in stock for some time now which would lead me to believe that I was lied to yesterday. DISGRACEFUL!”

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Posted 2 years ago

Dear Nick I have read your review of your visit to Flagship Wines and I have tried a few times today to call to discuss the issue and offer my apologies and an explanation. I am sorry that you feel angry at the way you were treated. I have spoken to the person you saw here and they assure me that they did not intend to make you feel that it was your fault and have asked me to pass on their sincere apologies to you. I would like to explain the stock situation – on Thursday when you placed your order online, the last bottle we had in stock was being delivered to a customer in Borehamwood as you were advised. This can be verified if you wish. The stock on our website is not updated automatically and was due to be amended manually once the order was fulfilled, unfortunately, due to pressures on our time we had not yet done so by the time you visited the shop. Thus, it was an issue of timing that you came to collect prior to us advising you of the out of stock situation which we would normally do very quickly. I understand that you were offered a full refund at the time but you decided to take the alternative product offered. I’m sorry the situation arose. I would like to point out that the Whisky Group you refer to does not have access to our stock records and thus would not know if we had any remaining bottles in stock or not. It was thus an incorrect assumption on their part to advise you that we could not have stock. We are now out of stock of all the Waxhouse whisky releases. I would appreciate it if you would retract your comments on the review you have written here regarding the fact that you were likely to have been lied to as it was based on unverified information and is untrue. Best regards Julia

Posted 2 years ago

“Slight delay with delivery this time due to stock issues from their supplier but normally there aren't any issues with delivery. Great choice of wines”

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Posted 2 years ago

Hi Jackie, Thank you for your review, I hope you're enjoying / have enjoyed the wines. Best regards Julia

Posted 2 years ago

“Excellent service and fantastic wine Domaine Jones La Perle Rare 2015 ❤️”

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Posted 2 years ago

“Excellent service and a great choice of wines. Delivery turned up when it was due. Have used them many times and will continue to.”

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Posted 2 years ago

“Always great service”

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Posted 2 years ago

“The delivery was delayed but... it got here before Christmas!”

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Posted 2 years ago

“Flagship Wines always provides efficient and friendly service. My recent order was delivered promptly. As the wines purchased are for consumption over Christmas I have yet to sample them but several are repeat purchases of favourites. In my experience, as a customer for well over a decade, their wines are interesting, excellent quality, and good value.”

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Posted 2 years ago

“A great choice available, easily found what I was looking for and it was delivered within a few days, all well packaged. Very pleased from start to finish.”

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Posted 3 years ago

“Fabulous selection of wines (and more), great personal service, prompt delivery.”

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Posted 3 years ago

Thank you very much for your kind review Julia

Posted 3 years ago

“Nice selection of wines to try. Canapés sadly lacking. Didn’t feel it was worth £25 per head.”

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Posted 3 years ago

“Delicious wines , quick delivery and great customer service.”

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Posted 3 years ago

“I ordered some orange wine, the ordering process was very easy and the order arrived within 48 hours. The package was excellent and it was delivered by UPS with great care”

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Posted 3 years ago

“Excellent personalised service. Will definitely use again.”

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Posted 3 years ago

Flagship Wines is rated 4.7 based on 157 reviews