Hi Lisa, thanks for your message. As we discussed, you had your order sent to a previous address where you no longer live. The new occupants at that address haven't yet returned your flag to us, but as soon as they do, we will refund you.
“Really happy with my recent purchase, the staff were so helpful and understanding. My order was promptly dealt with and delivered on time, so easy to order and pay for online, I would not hesitate to order again in the future. I recommend this company, try it for yourself.”
“Flag & Bunting! I bought 40+ flags and they arrived quickly 48hr and of great quality. Another company was going to charge £11.40 p&p ridiculous!. I can highly recommend Flag & Bunting my go to for flags every time so I’ve put in another order!”
“Absolutely perfect. Exactly what I wanted with the size and the quality is amazing. I love the colours match the exact colours of the flag. 10/10 thank you !”
Thanks for your message. We are so sorry there was a mistake with your order. We did email you twice on the day of delivery to offer a refund or a replacement but we didn't hear back from you. You've now explained that our emails went into your spam. I'm pleased to say we have now resolved the situation and you have been refunded in full. Apologies again for our error.
“Paid 12 pounds for Next day delivery before 13h. The Flag arrived at 16h, which meant I had to wait around for three hours (not ideal). When I phoned the office, although apologetic, no offer of re-emboursement for the postal service was offered.”
