Fitness Superstore Reviews

Name: Fitness Superstore
Rating: 4.56

4.6 Rating 795 Reviews

89 %

of reviewers recommend Fitness Superstore

4.6

Based on 795 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01604673000

Email:

sales@fitness-superstore.co.uk

Fitness Superstore 5 star review on 17th August 2024

Anonymous

Anonymous // 01/01/2019

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“Good Advice and very happy with our order, which was delivered as promised - Thanks”

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Posted 3 years ago

“Fully kitted out home gym, rack is amazing. Thanks fitness superstore”

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Posted 3 years ago

“I ordered the Body Solid Functional Training Centre during the first lock down and three days after ordering it was despatched. Upon arrival the packaging was very good, nothing was damaged and all parts including bolts, nuts, washers etc were present. The assembly instructions were clear and all parts were either labelled or easily identifiable. Since it was during lockdown I had to assemble alone and this took several evenings and in total about 5 or 6 hours. I've been using it for 6 months now and am very pleased - it's well made although note that when someone of 100kg+ uses the pull-up bar it causes the uprights to bow significantly - there are plenty of alternate exercises so not a huge problem but there should be some weight guidance included in the product specifications . Also I doubt I'll ever need, or use the 50lb weight upgrade but it's there if I do! All in all I'm very happy with the service from Fitness Superstore and the product.”

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Posted 3 years ago

“Helpful, friendly and knowledgeable service. Got the perfect product and it was delivered as requested.”

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Posted 3 years ago

“I am still waiting for my Olympic bar which is frustrating as I am not able to use most of what I have got. Once this situation is rectified then I would say my experience has been positive”

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Posted 3 years ago

“I was helped by Jermaine when ordering all my equipment. He was so helpful and made the order process extremely easy, he even went the extra mile when dealing with payments. Couldn’t recommend both him and the company any more. The equipment is of excellent quality and was delivered on the exact day it was expected. Really great experience, thank you.”

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Posted 4 years ago

“Fantastic customer service. Delivery arrived on time and arrangements were made as delivery was behind the wire on MOD camp. Great product, as described. Thanks to Ryan at Chelmsford branch for all his help.”

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Posted 4 years ago

“Very helpful and good knowledge given about the product I purchased. Speedy delivery. Thank you.”

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Posted 4 years ago

“I ordered the Rubber hexagon Dumbbells sets weights from 1kg to 30kg they all arrived in good time and perfect condition. Fitness superstore kept me up to date with my order and were very professional. Top class service”

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Posted 4 years ago

“Great company with knowledgable helpful staff, good prices and quick delivery”

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Posted 4 years ago

“Absolutely terrible customer service! Several missing items from my orders and nothing has been done about it. Basically has stolen my money”

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Posted 4 years ago

“One item from my order was missing on the delivery. I have been unable to contact anyone at Fitness Superstore to resolve this. I have called on multiple occasions and can never get through to speak to anyone. I have used the online chat function and was advised to email - which I have done and I have had no response (I emailed over a week ago). I think it’s appalling that I have paid for items that have not arrived and I can’t seem to get the issue resolved.”

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Posted 4 years ago

“Been making purchases for over 20yrs with no complaints however quality in recent purchase was not upto standard given the price & getting hold of anybody is a joke. Please don't give me the Covid excuse as everyone has a phone they can work with.”

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Posted 4 years ago

“Great service from start to finish. The order was a little complex due to delivery location,but I’ve be reassured at every step. Some items were out of stock due to COVID but speaking after discussing with the sales consultant he was able to reserve my items when they arrived in their stores and ship them out.”

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Posted 4 years ago

“Very poor communication No installation even though requested Equipment missing No telephone customer service Very very poor company”

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Posted 4 years ago

“Stuff is always spot on what it says on the tin.”

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Posted 4 years ago

“Everything I ordered came well packed without any damage, delivery was on time, I can't fault Fitness Superstore at all, thanks all.”

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Posted 4 years ago

“Ordered over £4K worth of equipment and the service was dire. Communication was near on non-existent and trying to get a reply to email was horrific. When the equipment did arrive it had all been put on one pallet and crushed which potentially could of damaged the goods. Staff were so unhelpful”

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Posted 4 years ago

“Pretty Fast delivery even through Covid-19. The equipment is always well packed and very well made. Full marks”

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Posted 4 years ago

“5 star brilliant service, kept me up to date with everything from purchase to delivery.”

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Posted 4 years ago

Fitness Superstore is rated 4.6 based on 795 reviews