Name: FIRST4MAGNETS®
Address: Magnet Expert, Ollerton Road,, Magnet Expert, Ollerton Road,, Nottinghamshire
Rating: 4.92

“Sorry but your magnetic paint didn't work for my fridge magnets to stick to. It wasn't strong enough”

Helpful Report

Posted 1 week ago

Hi Rachel, Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered were not strong enough for your application. Please be assured a member of our team will be in touch with you to resolve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team). Kind regards, FIRST4MAGNETS®

Posted 1 week ago

“The magnetic strip that I bought was supposed to be strong, but it could barely hold a teaspoon.”

Helpful Report

Posted 1 month ago

Hi Mark, Thank you for your feedback. We're sorry to hear you're disappointed in the strength of our product. I can see our customer care team has been in contact with you, hopefully they're able to help resolve the issue. If you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Kind regards, FIRST4MAGNETS®

Posted 1 month ago

“I sent you an email and you did not reply”

Helpful Report

Posted 1 month ago

Hi Patricia, Thank you for your review. Sorry to hear you've not had a response. Please be assured our customer care team will be in touch very soon to resolve any issues you have with your order. Kind regards, FIRST4MAGNETS®

Posted 1 month ago

“As to date I haven’t received my item,, there was a problem with the address , which I thought had been resolved but still haven’t received my order. Communication is poor in my opinion.”

Helpful Report

Posted 2 months ago

Hi Jon, Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered have still not arrived. Please be assured a member of our team will be in touch with you to resolve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 2 months ago

Hi Jon, Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered have still not arrived. We did respond to your original email and we have emailed you again today. The goods were returned to us by Royal Mail as the address was not entered in full at checkout. These have now been returned and have been shipped straight back out and due for delivery today. Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 2 months ago

“I would love to give you a glowing review but as I still haven’t received my order then I can’t really say anything about your product. I do have to say your customer service team are excellent, they have been very helpful. Just need to wait for my order to arrive 🥴”

Helpful Report

Posted 4 months ago

Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry your order still hasn't arrived. We can see that the order was shipped from us on December 5th, unfortunately after the order leaves us we have little control of the package - as these are in the hands of the courier. However we completely understands how frustrating this can be, so please be assured a member of our team will be in touch with you to resolve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team). Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 3 months ago

“Afraid the magnet dropped on the floor and broke in two, expected it to be a bit more robust”

Helpful Report

Posted 5 months ago

Hi Nazir - Thank you for taking the time to leave us a review, we really appreciate your feedback. We're sorry to hear that the magnet broke upon dropping, magnets by their nature can be brittle. Please be assured, we will endeavour to resolve this with you. A member of our team will be in contact to discuss this with you further. Alternatively, please feel free to reach out to us via email at sales@magnetexpert.com or our free phone line at 0800 488 0288. Thanks again, FIRST4MAGNETS

Posted 5 months ago

“Royal Mail failed again on the 48hr delivery why do companies continue to use them Ordered my magnets from the system on line, diameter, thickness, price seemed reasonable, upon delivery I received sub standard magnets some dark grey/black magnets, I presumed wrongly now I know that I would be receiving neodymium chrome magnets, the strength of the ones I received is very poor, of no use for the project I intended for them, keeping cupboard doors shut, I will revert back to my eBay magnet seller”

Helpful Report

Posted 6 months ago

Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered did not arrive in the time requested and were not to the strength you needed for your application. Please be assured a member of our team will be in touch with you to resolve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 6 months ago

“I have not dared to try them because of the warnings and I can,t get them out of the packaging”

Helpful Report

Posted 6 months ago

Hi there! Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry you have had issues with the packaging of the magnets you ordered. Please be assured a member of our team will be in touch with you to resolve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 6 months ago

“paid for next day delievery, items didnt arrive till a week later”

Helpful Report

Posted 6 months ago

Hi Connor, Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered did not arrive in the time you required. Please be assured a member of our team will be in touch with you to resolve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 6 months ago

“I haven't received them yet. So, useless”

Helpful Report

Posted 7 months ago

Hi Brian, firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered have not yet arrived. Please be assured a member of our team will be in touch with you to resolve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 6 months ago

“Item sent very quickly and reasonable priced, however, item is very poor. I purchased two ferrous sheets to make into a magnet board and they do not stick at all. I've spent more time picking them up off the floor than they've been used.”

Helpful Report

Posted 7 months ago

Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the ferrous sheets you ordered were not strong enough for your application. Please be assured a member of our team will be in touch with you to resolve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 7 months ago

“The specified screws for the recessed magnet base protrude too much”

Helpful Report

Posted 8 months ago

Hi James - Thank you for taking the time to leave us a review, feedback is really appreciated! We are really sorry the products performance was not satisfactory. Please be assured a member of our sales team will be in touch with you to resolve this issue but if you want to reach out yourself, please don't hesitate to drop us an email at sales@magnetexpert.com Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 8 months ago

“Still not arrived after several days.”

Helpful Report

Posted 1 year ago

“Wasn’t made aware how hard it is to get a M14 eye bolt to go in my magnet. Also no help when I contacted them about one 23 days later and no contact. I’ve sorted it myself”

Helpful Report

Posted 2 years ago

“Attention! This is the special valuation of a german guy! Service was four stars, one star minus because I got no notification for the shipping. But, this is a british shop and it was not at the first look to see, because the side where I ordered is in german language! So I ordered some magnets, the invoice was round about 35.- Euros. But as I got my package I had to pay 13.- of customs fees too. So the magnets came almost 40% more expensive than on the invoice. That is maybe my fault because I did not looking clearly enough were I bought my stuff. But if it had been more clearly evident, I would not have bought more expensive here! So again minus two stars for the extra customs fees. Achtung! Dies ist die spezielle Bewertung eines Deutschen! Service war vier Sterne, ein Stern minus, weil ich keine Benachrichtigung f?r den Versand bekam. Aber, dies ist ein britischer Shop und es war nicht auf den ersten Blick zu sehen, denn die Seite wo ich bestellt hatte ist in deutscher Sprache! Also bestellte ich ein paar Magnete und die Rechnung belief sich auf ca. 35,- Euro. Aber als ich mein Paket bekam, musste ich auch noch 13,- an Zollgeb?hren zus?tzlich bezahlen. So kamen die Magnete fast 40% teurer als auf der Rechnung. Das ist vielleicht mein Fehler, weil ich nicht genau genug hingesehen habe, wo ich meine Sachen kaufte. Aber wenn es klarer ersichtlich gewesen w?re, h?tte ich hier nicht teurer gekauft! Also noch einmal zwei Sterne weniger f?r die zus?tzlichen Zollgeb?hren.”

Helpful Report

Posted 2 years ago

“The magnets were no use at all.”

Helpful Report

Posted 3 years ago

“Brilliant service by Magnet Expert. We handled some magnets carelessly and one broke in half. Magnet expert immediately replaced them with other magnets more suitable for my 5 year old Grandsons experiment. Now we have great magnets and a very happy boy.”

Helpful Report

Posted 4 years ago

“in the description its said it can hold up to 1kg ..its not even holding 500gm.. so plz beware before buy”

Helpful Report

Posted 5 years ago

“Product was good but shipping was a d rip off would not buy again just got sorted shipping price was a mistake and I got full refund so first4magnets are good to do business with and will follow up any issues too”

Helpful Report

Posted 6 years ago

“The metal plate that I was using for the magnet to stick to had no hole for me to fix it to the surface. It was sticky or anything and there were no instructions. I ended up drilling a hole through the steel disc so that I could use this product.”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

FIRST4MAGNETS® Reviews