FIRST4MAGNETS® Reviews

Name: FIRST4MAGNETS®
Address: Magnet Expert, Ollerton Road,, Magnet Expert, Ollerton Road,, Nottinghamshire
Rating: 4.92

4.9 Rating 6,294 Reviews

98 %

of reviewers recommend FIRST4MAGNETS®

4.9

Based on 6,294 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived OK but I was VERY nonpulsed to, a week later, receive a $20.00 shipping bill from Fed EX as the shipping said it was comming USPS”

Helpful Report

Posted 1 month ago

Hi Michael, Thank you for taking the time to leave a review. We're sorry to hear about the unexpected charges you encountered. Our customer care team will be in touch with you shortly. Kind regards, FIRST4MAGNETS®

Posted 1 month ago

“They have not arrived and I'm getting a request to review. Wow. ... Will be glad to revisit this when and if they arrive.”

Helpful Report

Posted 1 month ago

Hi Thomas, Thank you for submitting your review. We can see your order has been held up at customs, but is on its way to you now. Our customer care team will be in touch soon to make sure everything is as it should be once it arrives with you. If you need anything in the meantime, feel free to reach out at sales@magnetexpert.com. Kind regards, FIRST4MAGNETS®

Posted 1 month ago

“Custom payments Cane in top of 50 percent of the Order. Next will usw Shops within EU”

Helpful Report

Posted 1 month ago

Hi, Thank you for your review. We understand your concerns regarding customs charges within the EU - unfortu nately this does apply to goods sent to the EU. Please be assured, our customer care team will be in touch & we are making changes to ensure this is clear. We apologise for any inconvience caused. Kind regards, FIRST4MAGNETS®

Posted 1 month ago

“Delivery was quick but some magnets were broken in pieces and when fitting all the others kept breaking I think I got 4 pairs out of 10. Very disappointed”

Helpful Report

Posted 2 months ago

Hi Paul, Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered arrived damaged. Please be assured a member of our team will be in touch with you to resolve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 2 months ago

“Late delivery despite extra delivery payment”

Helpful Report

Posted 3 months ago

Hi Richard, Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are your delivery took longer than anticipated. Once we hand over parcels to our courier partners, the delivery process is largely out of our direct control. Unfortunately, the Christmas season often brings high volumes of shipments, which can result in delays on their end. We completely understand how frustrating this can be, and we truly appreciate your patience. To ensure we make things right, a member of our team will be in touch shortly to discuss how we can rectify this for you, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 3 months ago

“Have not received my parcel”

Helpful Report

Posted 3 months ago

Hi Luc, Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. Looking at the Royal Mail tracking for your order we can see they delivered your item on 04-01-2025. Once we hand over parcels to our courier partners, the delivery process is largely out of our direct control. Unfortunately, the Christmas season often brings high volumes of shipments, which can result in delays on their end. We completely understand how frustrating this can be, and we truly appreciate your patience. To ensure we make things right, a member of our team will be in touch shortly to discuss how we can rectify this for you, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 3 months ago

“Still not got my parcel”

Helpful Report

Posted 3 months ago

Hi Adam, Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. Looking at the Royal Mail tracking for your order we can see they delivered your item on 04-01-2025. Once we hand over parcels to our courier partners, the delivery process is largely out of our direct control. Unfortunately, the Christmas season often brings high volumes of shipments, which can result in delays on their end. We completely understand how frustrating this can be, and we truly appreciate your patience. To ensure we make things right, a member of our team will be in touch shortly to discuss how we can rectify this for you, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 3 months ago

“Asking me for a review when they still haven’t been delivered?”

Helpful Report

Posted 4 months ago

Hi Marcus, Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered still haven't arrived. Please be assured a member of our team will be in touch with you to resolve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 4 months ago

“Didn't arrive, but I forgot and now it's been months, so not like anything can be done about it”

Helpful Report

Posted 4 months ago

Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered did not arrive. Please be assured a member of our team will be in touch with you to resolve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 4 months ago

“The magnets I ordered do not magnetise on the same board that all the others I have, do magnetise. What should I do ?”

Helpful Report

Posted 6 months ago

Hi Irit, firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered were not strong enough for your application. The magnets you ordered are ferrite disc magnets, also known as ceramic magnets. They are magnetised with their north and south poles on their opposite flat faces. Ferrite magnets have a high resistance to corrosion and demagnetisation and their great advantage is that they can operate in temperatures of up to 180 degrees Celsius. These magnets are ideal for craft making, model making and other non-technical applications where a really strong magnet is not necessary. Please be assured a member of our team will be in touch with you to suggest a better magnet for your application and solve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 6 months ago

“Magnets weak does not stick together”

Helpful Report

Posted 10 months ago

Hi Juanita, we can see from your order you purchased only steel discs - these are not magnets but made of a ferrous material that will be attracted to magnets. One of our team members will be in touch and more than happy to help you find a magnet fit for your intended application, you can also reach out to them at sales@magnetexpert.com or simply call 0800 488 0288 (*there is no charge to call our team). Thanks, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 10 months ago

“After leaving a review first4magnets called me to apologise for the problem I had with there magnets. The lady was very friendly and helpful… I will definitely be happy to give them another try. As we all need a second try in life…”

Helpful Report

Posted 2 years ago

“Up to 14 days delivery on a small package.”

Helpful Report

Posted 2 years ago

“Magnet broke into two pieces wasn?t very impressed and didn?t have as much pull as described.”

Helpful Report

Posted 2 years ago

“3-5 days delivery time proposed, 1 week passed, no information about any shipment at all, nothing received so far...but already asking for a rating...lovely”

Helpful Report

Posted 2 years ago

“Two of the four magnets broke on the first day. Is that what they mean by calling themselves First4Magnets? I don't think my children are at fault. The material of the magnets are so weak, that if you drop them they break: USELESS!”

Helpful Report

Posted 2 years ago

“worst experience ever!”

Helpful Report

Posted 2 years ago

“I was very happy with the advice and product. I was extremely annoyed when I checked my mobile bill and saw that the only phone number listed on the website is a chargeable number. That may be the mobile phone company?s charging, but I know plenty of companies that would not use such a number. I also know a bunch of companies that do use chargeable numbers and I don?t buy from them. It would be very simple to add a local area code number and point out to customers that they should use this if calling from a mobile. Or just change the number. Either way it?s not the 5 quid that matters, it?s the principal of it.”

Helpful Report

Posted 3 years ago

“I ordered my magnet over a week ago and still not received my order after a 2-3 days delivery time”

Helpful Report

Posted 3 years ago

“Poor. Tiny magnets not worth the money”

Helpful Report

Posted 4 years ago

FIRST4MAGNETS® is rated 4.9 based on 6,294 reviews