First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,526 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,526 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Leasing the car was made very easy, even when there was a minor issue with getting the vehicle, we had a hire car delivered to us”

Helpful Report

Posted 6 years ago

Hello Dave and thanks very much for sharing your feedback, its very much appreciated. We're sorry to hear about the wait you had, unfortunately these things can happen when dealing with manufacturers and the forwarding logistics they provide. We hope you are now enjoying your new car and it does what you need it to. Happy Motoring, FVL

Posted 6 years ago

“1. First car was damaged before delivery 2. Left carless for a week 3. Lease document is now with the wrong car reg and you expect me to sort it out!!!”

Helpful Report

Posted 6 years ago

Hi Craig, Sorry to hear about the challenges you been having. A member of our admin team should have been in contact with you by now to resolve these issues. It turns out that one of our lenders had an error on their system. Apologies for any inconvenience caused. FVL

Posted 6 years ago

“I Have just had my second vehicle delivered and I am very pleased with my dealings with fvl.”

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Posted 6 years ago

Hi Stephen and thanks for sharing your feedback online with us. It's great that you decided to come back a second time! We hope you are enjoying the new car as much (if not more) than you did first time around! Happy Motoring, FVL

Posted 6 years ago

“I just wanted to say that I've been leasing cars for over 15 years, and in all that time I have never experienced such a simple, quick and easy process. So thank you, and to everyone at FVL, who made it happen and for your professional and courteous service throughout.”

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Posted 6 years ago

Hello GP, Thank you so much for your kind review. It really does mean a great deal to us here at FVL. We're delighted to hear that you enjoyed the service and very much hope to welcome you back, should you require another leased car in the future. Happy Motoring, FVL

Posted 6 years ago

“Great company, helped me from start to finish. Can’t recommend enough!!!”

Helpful Report

Posted 6 years ago

Hi Daniel and thanks so much for taking the time to share your feedback! We are delighted to hear that you recommend our service, as word of mouth means a great deal. Happy Motoring, FVL

Posted 6 years ago

“Special offer”

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Posted 6 years ago

“Great service, so easy and hassle free.... beats the car salemans experience !!!”

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Posted 6 years ago

Hello William, Thanks for saying so and glad to hear you found the process hassle free. We hope you are now enjoying your new car! Happy Motoring, FVL

Posted 6 years ago

“Chris Peart was excellent throughout. He made me feel comfortable and confident in him about how my lease came even if it was a month delayed which is to no ones fault. Highly recommend I have recommended FVL to several work colleagues to which one is processing at the moment. Best regards sam”

Helpful Report

Posted 6 years ago

Hi Sam and thanks for sharing your feedback we do appreciate it. Thank you for the recommendation also, that is the best compliment we can get! We hope the new car is treating you well and we look forward to welcoming you back in the future! Happy Motoring, FVL

Posted 6 years ago

“All staff extremely helpful especially Gerard. 2nd time using and will be using again”

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Posted 6 years ago

“Great service, FVL kept me updated at regular basis about my car delivery. Wouldnit heditate to use them in the future again.”

Helpful Report

Posted 6 years ago

Hello Sylvie and thanks for leaving your 5 star review! your comments are very much appreciated. We hope to welcome you back in the future! Happy Motoring, FVL

Posted 6 years ago

“David Cochrane was extremely helpful and kept great communication making a lot of effort to get me the car we wanted despite problems and me changing my mind several times. Customer service really excellent.”

Helpful Report

Posted 6 years ago

“Fast process and great customer care”

Helpful Report

Posted 6 years ago

Hi Mo and thank you for leaving your review! Happy Motoring, FVL

Posted 6 years ago

“Excellent Car Selection at better prices than rivals”

Helpful Report

Posted 6 years ago

Hello Harminder, Thanks so much for sharing your feedback it means a great deal. We hope the car is doing what you need it to and hopefully a bit more besides! Happy Motoring, FVL

Posted 6 years ago

“Kept in contact throughout process. Very quick and efficient transaction”

Helpful Report

Posted 6 years ago

Hello Tracy and thank you for taking the time to leave your review. We are happy to hear you found the transaction efficient and hope you are now we enjoying the new car! Happy Motoring, FVL

Posted 6 years ago

“Superb service, fvl are very efficient and offer excellent prices”

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Posted 6 years ago

Thanks for the kind feedback Steve! We hope the new car is looking after you well! Happy Motoring, FVL

Posted 6 years ago

“David Cochrane went out of his way to get me the car we wanted and on time despite several problems and me changing my mind several times. Very impressed.”

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Posted 6 years ago

“A friendly service”

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Posted 6 years ago

“Very efficient and helpful throughout the whole process.”

Helpful Report

Posted 6 years ago

Hello Roger and thanks for sharing your feedback online, it's very much appreciated! We hope the new car is looking after you well. Happy Motoring, FVL

Posted 6 years ago

“efficient service”

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Posted 6 years ago

“Really easy to deal with. Efficient and car arrived in time.”

Helpful Report

Posted 6 years ago

First Vehicle Leasing is rated 4.8 based on 1,526 reviews