First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,526 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,526 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

Write Your review

Tell us how First Vehicle Leasing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clear communication, friendly staff and helpful throughout the process.”

First Vehicle Leasing 5 star review on 17th November 2020

Helpful Report

Posted 4 years ago

Hello Peter and thanks for taking the time to share your review and uploading your photo! The new GLA looks brilliant! We're delighted to hear that you found the process smooth and the staff friendly! We hope the new car looks after you well! Happy Motoring, FVL

Posted 4 years ago

“I have been with First Vehicle Leasing now for 4 years and counting. The customer service is excellent and Kiera who has been my assigned representative has been extremely helpful even going above and beyond in my requests! For my second car, I ended up with a personalised number plate which she sought for me off her own back - amazing! I could not be happier and have just recently received my second car from FVL (a beautiful Mercedes A Class Saloon 250e) with no issues. Seamless. Thank you and thank you again! I have already recommended lots of friends and family. The price does not match the amazing service received. I am confident that the next four years will be just as great as my last.”

Helpful Report

Posted 4 years ago

“very friendly and helpful, great prices”

First Vehicle Leasing 5 star review on 13th November 2020

Helpful Report

Posted 4 years ago

“Really easy to deal with, Gerard Kelly found the car i wanted and more importantly at the right price !! Tina offered great support and handled the delivery hiccup really well, which is good to know.”

Helpful Report

Posted 4 years ago

Hi John! Thanks so much for taking the time to write your review. We're delighted to hear that you found the vehicle you wanted at the right price point. And the support team we're able to assist you well. We hope the new car treats you well! Happy Motoring, FVL

Posted 4 years ago

“A fabulous car and amazing service from the outset and to receiving the car only yesterday. A special mention and massive thank you to both Scott and Claire who went above and beyond in helping us.”

Helpful Report

Posted 4 years ago

Hello Helen and thanks so much for your kind review! We'll be sure to pass on your comments to the team! Thanks again and we hope the new car treats you well! Happy Motoring, FVL

Posted 4 years ago

“Did as they promised and made sure my wishes were met. Polite and efficient service”

Helpful Report

Posted 4 years ago

“Right from the first phone call to them, Peter was brilliant, quoted me on a few different makes and models of cars, until i get the car and deal i wanted.”

First Vehicle Leasing 5 star review on 12th November 2020

Helpful Report

Posted 4 years ago

Hello SE and thanks for taking the time to share your feedback with us online. It means a great deal. Your new XC40 looks amazing! We hope you enjoy it. Happy Motoring, FVL

Posted 4 years ago

“Great service good price could always speak to someone delivery of car very good also would definitely use them again”

Helpful Report

Posted 4 years ago

Hello Sharon and thanks for sharing your feedback with us online! Your review is great. We would be delighted at the opportunity again as you mention. We hope the new car is going well. Happy Motoring, FVL

Posted 4 years ago

“From the first phone call right through to delivery of my new car I was kept up to date of exactly what was happening, explained everything clearly and answered all my questions, even on day of delivery I had a check up call to make sure everything went smoothly for me”

Helpful Report

Posted 4 years ago

Hello Lee and thanks so much for taking the time to share your feedback. This kind of review is invaluable to us, so means a great deal. We're delighted to hear that you enjoyed the service and we hope the new car looks after you well (it most definitely should 👍). Happy Motoring, FVL

Posted 4 years ago

“A very professional vehicle leasing company. Friendly staff and prompt response to my queries.”

Helpful Report

Posted 4 years ago

“Great service. Efficient salesman and great admin support.”

Helpful Report

Posted 4 years ago

“It's all so easy”

Helpful Report

Posted 4 years ago

“Siobhan and Gerard very helpful. Managed the transaction and kept us informed the whole way. Communication with FVL has been very easy and we are very pleased with our new vehicle. Would definitely recommend to others.”

First Vehicle Leasing 5 star review on 31st October 2020

Helpful Report

Posted 4 years ago

Hello Katie and thanks for taking the time to share your brilliant feedback and uploading your photograph! The new Puma looks amazing in that colour! Happy Motoring, FVL

Posted 4 years ago

“Good communication.”

Helpful Report

Posted 4 years ago

“Absolutely fine when ordering a vehicle and renewing a lease. But try arranging a vehicle collection at end of lease....some of the worst,most incompetent service I've experienced with any business out there. First attempt failed as not logged correctly, second attempt failed as they gave wrong address to collection team who didnt bother to call to say anything. I wonder if it will be third time lucky? Doubtful”

Helpful Report

Posted 4 years ago

Hello Darren and thanks for your feedback. We're sorry to hear about your collection experience. This is not the kind of thing that we strive to provide for our customers at all. Certainly, the collection is by your lender and not ourselves, but our communication to you should be accurate at all times. Please let us have a look into your case and come back to you directly. Thanks, FVL

Posted 4 years ago

“This was my first time leasing a car and First Vehicle Leasing were excellent. Gerard answered all of my questions and was always really prompt at responding to me and keeping me updated. I will definitely use them again in the future and would really recommend them. I spoke to a few companies and they were significantly cheaper!”

Helpful Report

Posted 4 years ago

Hello Jasmine and thanks so much for sharing your feedback online for us! We're delighted to hear that you chose First Vehicle LEasing for your first leased car! We hope the new car is looking after you well and hopefully should you need another in the future Gerard can assist you once again. Happy Motoring, FVL

Posted 4 years ago

“Just like to say a massive thank you to scott russell first class service could not do enough for us since this was our first time doing a lease car we didnt really know what we were doing scott explained everything very clear and was very helpfull at every stage of the deal from the first phonecall to the car being delivered yesterday will be recommending him and FVL to anyone who is thinking about leasing a vehicle in the future”

Helpful Report

Posted 4 years ago

“First time leasing and Scott made everything so clear and easy for me, couldn’t be any happier with the service I received and even got a call to double check all was ok on the day I got my car which I found lovely!! Would recommend Scott to family and friends”

Helpful Report

Posted 4 years ago

Hello Niki and thanks for taking the time to write your review. It means a great deal. We're delighted that everything was made clear for you and are delighted to receive your recommendation! We hope the new car goes well. Happy Motoring, FVL

Posted 4 years ago

“As someone who likes to change their car frequently we decided to lease instead of buy for the first time. FVL came recommended to us. Once I knew the car I was after I gave them a call. I spoke to Stewart Watson who was just lovely on the phone. He listened to what I wanted in a car, the size, spec, gadgets etc and agreed that my choice, the new Vauxhall Corsa, was perfect for me. Within 1 hour of speaking to him he was back in touch to say he’d sourced cars and got a cracking deal for us. The paperwork was sorted by Lisa just a few hours later. Now we’re just over a week later and I’ve taken delivery of a brilliant brand new car that’s got everything I wanted and more. Thank you Stuart, Lisa and the rest of the team at FVL. We’ll be back next year to arrange a new car for my husband”

Helpful Report

Posted 4 years ago

“I have been using First Vehicle Leasing for 8 years to arrange leases and their service has been excellent throughout. I recommend them without hesitation.”

Helpful Report

Posted 4 years ago

First Vehicle Leasing is rated 4.8 based on 1,526 reviews