First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,529 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,529 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Grt service”

Helpful Report

Posted 7 years ago

“FVL are clear friendly and helpfull. They had answers to all my questions, never hummed or hawed over any stipulations and I have found their price to be the best that I could find. Everything went as discussed and I took delivery of the car with minimum fuss and maximum information and my expectations managed. Thank you”

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Posted 7 years ago

“Great service great communication only complate I have is that it would of been nice to get floor matts in the new Vechile.”

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Posted 7 years ago

Hello Lauren and thanks for sharing your feedback, it's very much appreciated. We are delighted to hear that you enjoyed the communication and service from the team. We are sorry to hear about the mats, we are noticing that fewer and fewer manufacturers are providing mats free of charge now-a-days, which is a real shame. If you would like to contact your account manager they will be able to arrange a set from the manufacturer for you or recommend somewhere that might offer aftermarket sets cheaper. Happy Motoring, FVL.

Posted 7 years ago

“Good customer service. Tesm are always willing to seek out information when requested.”

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Posted 7 years ago

“This is the first time I have ever leased a car and found the whole process incredibly simple. All staff members I spoke to were polite and very helpful. Thank you”

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Posted 7 years ago

Hello Stephanie and thanks for your kind review, it means a lot to us. We are glad to hear that you found the process simple. We hope you enjoy the new car, happy motoring, FVL.

Posted 7 years ago

“I rarely send reviews, but on this occasion I felt compelled. I just wanted to thank Ross for all your assistance, patience and professionalism in helping me with my new car. It was my first experience of leasing and most likely not my last (apologies for the stupid questions). We are over the moon with our new car. It was delivered within two weeks of ordering it which turned out to be the day after our previous car was sold - Perfect timing. The deal was so good I was waiting for something to go wrong. No such thing though. Seeing the two colour options together on the transporter during delivery also made me realise you were definitely right about the colour tip you gave me. Thanks again and hope to do business with you in the future.”

Helpful Report

Posted 7 years ago

Hello Tim. We are extremly happy that you decided to share your feedback! Ross has been with the company for a number of years and consistently recieves positive feedback, however to have it shared online makes it a bit more special! We are delighted to hear that you are over the moon with your new car and extremly glad that your chose FVL for your first lease! And of course Ross will welcome you back should you require a new vehicle again in the future! Enjoy the new car, happy motoring, FVL

Posted 7 years ago

“Best price quote and straight forward paperwork. Delivered on time as promised. That's my second car from FVL.”

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Posted 7 years ago

Hello and thanks very much for your fantastic feedback. We are delighted to hear that you returned for a second time and found the service competitive and straight forward! We hope you enjoy the new car and it does everything you need it to and more! Happy Motoring, FVL.

Posted 7 years ago

“Received Car within a few days when estimated 4-12 weeks with most providers.”

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Posted 7 years ago

“No hassle helpfull from the start Second car from FVL”

Helpful Report

Posted 7 years ago

Hi David and thank you for sharing your feedback, it means a lot to us. We are delighted to hear that you have stayed on board for a further lease! We of course hope you enjoy the car and we hope to see you again in the future for a third one! Happy Motoring, FVL.

Posted 7 years ago

“Kept me informed of my car's delivery date whilst it was on order.”

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Posted 7 years ago

Hello Steven and thanks for sharing your review. We hope you are enjoying the new car! Happy Motoring, FVL.

Posted 7 years ago

“Great customer service. Kept me informed during every step of the process.”

Helpful Report

Posted 7 years ago

Hello and thanks for sharing your experience online. We hope that you enjoy the new car. Happy Motoring, FVL.

Posted 7 years ago

“Service provided from start to finish was amazing and made the whole process great. Delivery and payments were all outlined and as told to me by First Vehicle Leasing.”

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Posted 7 years ago

Hello Leah and thank you very much for your kind review. We are happy to hear that everything was clearly outlined to you and the whole process was enjoyable. Happy Motoring! FVL

Posted 7 years ago

“Seamless service”

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Posted 7 years ago

“Great service again from the guys at FVL. Everything made easy. Good value. Vehicle delivered on time in perfect order. First class!”

Helpful Report

Posted 7 years ago

Hello David and thanks so much for taking the time to share your excellent feedback. We appricaite it. We are delighted to hear that things were made easy for you and we hope that you are now enjoying the new car! Happy Motoring, FVL.

Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Great service with regular updates on progress. Will definitely deal with FVL in the future.”

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Posted 7 years ago

Hello Ryan, Thanks for sharing your experience and we are glad to hear that you enjoyed dealing with us! We hope the new car is going well! Happy Motoring, FVL!

Posted 7 years ago

“Took delivery of my new Nissan X-Trail Tekna a fortnight ago. Absolutely over the moon with it and so are the family, it is a fantastic big family adventure bus. A big thanks to Andy and Duncan at FVL for all their help and advice on my options to move early from a PCP to leasing and also their patience as it has taken me nearly a year to finally take the plunge! Excellent service from ordering through to delivery. No hesitation in recommending FVL to friends and family.”

Helpful Report

Posted 7 years ago

Hi Stewart and thanks for sharing your experience online for us. It means a great deal. We will of course pass on your thanks to Andy and Duncan. We are delighted to hear that you are happy with the new X-Trail and we are sure that it will indeed take you on many Family Excursions!! Happy Motoring for more adventures to come, FVL.

Posted 7 years ago

“The customer service was outstanding. I had a direct contact who always answered his phone and was extremely helpful at all times.”

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Posted 7 years ago

Hello Suzanne and thanks for taking the time to leave your fantastic feedback! We are delighted to hear that you enjoyed the experience and we hope you are now enjoying the new car. Happy Motoring, FVL.

Posted 7 years ago

“Great service and communication right from day one”

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Posted 7 years ago

Hello David and thanks for your fantastic 5 star review. It means a lot to us. We hop you are enjoying your new car! Happy Motoring, FVL.

Posted 7 years ago

“Always very helpful and kind. Will always use for my car leasing.”

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Posted 7 years ago

First Vehicle Leasing is rated 4.8 based on 1,529 reviews