First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,526 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,526 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first experience leasing a car and I will be using FVL again for sure. Was kept up to date throughout the process and the staff were really helpful with any questions I had. 5/5 from me.”

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Posted 5 years ago

Hi Oliver and thanks for taking the time to leave your review! We're delighted to hear that you enjoyed the experience and look forward to welcoming you back when the need arises again! Happy Motoring, FVL

Posted 5 years ago

“Service from start to delivery was great. Frazer was very helpful in keeping us up to date in the process of our car.”

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Posted 5 years ago

“excellent personal touch”

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Posted 5 years ago

“The company supplying the vehicle cancelled delivery the day before it was due. This left me having to extend my existing lease and cancel collection of my vehicle the following day. I incurred costs for both of these. David Cochrane, in particular, was excellent in dealing with the problem and trying to find a solution. Most importantly he kept me informed every step of the way. The delivery delay was 2 weeks. FVL also promised to refund costs I incurred for extending my original lease agreement. All in all I found FVL very helpful”

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Posted 5 years ago

“Simple, very good communication without pestering. Everyone I spoke to was very knowledgeable and informed me of the next steps. This made me confident that I had chosen the right company.”

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Posted 5 years ago

Hello Richard and thank you for taking the time to share your feedback, it extremely valuable to us. We're delighted that we were able to instil some confidence in you that our service was up to the job. We hope you enjoyed the experience and the new car is going well for you! Happy Motoring, FVL

Posted 5 years ago

“The service was excellent fron the start”

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Posted 5 years ago

“Personal service”

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Posted 5 years ago

“This was the first purchase. You came recommended by a friend of mine. I'm glad I took his advice. Fro the very start the staff were friendly, knowledgeable and professional. I was kept informed as to where I was during the purchase and delivery period. I will use FVL again in the future as it was a stress free process and I would recommend you to anyone who was thinking about using you, well done and THANKYOU.”

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Posted 5 years ago

Hi Praise indeed Nick thanks so much. We're delighted to hear that you enjoyed the service, this kind of outcome is what we work towards daily. Thank your friend also for the recommendation and we hope to welcome you both back in the future! Happy Motoring, FVL

Posted 5 years ago

“Excellent service from start to finish, they got me a car to fit my exact specifications”

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Posted 5 years ago

Hi Janet, Thank you for your kind review! We hope the new car is treating you well! Happy Motoring, FVL

Posted 5 years ago

“EFFICIENT GOOD COMMUNICATIONS EASY TO DEAL WITH GOOD STAFF”

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Posted 5 years ago

Hello Jackie and thanks for taking the time to share your feedback. It's very much appreciated. We hope the new vehicles are going well and hope to welcome you back in the future should you need our services again. Happy Motoring, FVL

Posted 5 years ago

“As always, very impressed with the level of service. David Martin whom I have been dealing with, is always efficient, professional and extremely helpful. Nothing is ever too much trouble for him. A pleasure to deal with”

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Posted 5 years ago

“The account manager, David Martin, was very helpful and kept me informed. Quick delivery and very effortless. Thank you”

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Posted 5 years ago

“Did everything they promised to do and left no loose ends or outstanding queries. Arranged for delivery of new car and collection of old when I wanted and all went very smoothly”

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Posted 5 years ago

“Frazer was spot on with everything he done for us. No matter how many different cars I gave him he always checked and came back to me straight away and even offered me other cars”

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Posted 5 years ago

Hello Scott and thank you for the kind review. We're sure Frazer will be happy with the feedback too! We hope the new car is going well! Happy Motoring, FVL

Posted 5 years ago

“The service I received was amazing. Always kept me up to date with vehicle Delivery and even pushed for it to get delivered quicker than normal. Everyone was so easy to talk too at FVL. I would definitely recommend them to others.”

First Vehicle Leasing 5 star review on 9th May 2019

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Posted 5 years ago

“Service was impeccable. Hassle free”

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Posted 5 years ago

Hi John and thanks for taking the time to share your feedback. We hope the new car goes well for you! Happy Motoring, FVL

Posted 5 years ago

“This is the first time I’ve used FVL and it has been made easy by the friendly and helpful staff there, Tony in particular whom I dealt with the majority of the time. I would definitely recommend FVL and I will more than likely use them again in the future, thanks again.”

First Vehicle Leasing 5 star review on 8th May 2019

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Posted 5 years ago

Hello David and thanks so much for sharing your kind review. The new Mercedes looks lovely we hope you enjoy it! Happy Motoring, FVL

Posted 5 years ago

“I have used FVL for my last 3 cars and I always receive first class service from both Sales and Administrative side”

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Posted 5 years ago

Hello Julie and thanks for taking the time to share your feedback! We're delighted to have you on board the good ship FVL! And hope to welcome you back for a 4th should the need arise! Enjoy the new car and happy motoring, FVL

Posted 5 years ago

“great service at the right price”

First Vehicle Leasing 5 star review on 3rd May 2019

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Posted 5 years ago

“Everything went smoothly”

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Posted 5 years ago

First Vehicle Leasing is rated 4.8 based on 1,526 reviews