First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,527 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,527 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Minimum fuss, forms and waiting. Everyone was efficient and polite.”

Helpful Report

Posted 7 years ago

Seasons Greetings David and thanks for sharing your feedback and for coming back to First Vehicle Leasing. We hope you are enjoying the new car! Happy Motoring, FVL

Posted 7 years ago

“Top class service and communication from order to delivery of the car.”

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Posted 7 years ago

Seasons Greetings to you Simon. Thanks for sharing your valuable feedback. We hope you are now enjoying the new car and its doing what you need it to! Happy Motoring, FVL

Posted 7 years ago

“Attentive, clear and helpful.”

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Posted 7 years ago

Hi Thomas and thanks for sharing your feedback. We hope you are enjoying the new car. Happy Motoring, FVL.

Posted 7 years ago

“great service from start to finish”

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Posted 7 years ago

“New car got delivered on a transporter so I'm very impressed by level of customer service as I was worried someone would be driving in it all day.”

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Posted 7 years ago

Hello Stuart and thanks for your review. We would love to take credit for your car arriving on a transporter but this would have been down to the logistics company, not us sadly, but we are glad to hear you are happy as that's the main thing! Happy Motoring, FVL

Posted 7 years ago

“All through the process David provided sound advise and found me the beat deal to suit me. I never felt I was being 'sold at', just helped to get the right vehicle. I would recommend their service to all.”

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Posted 7 years ago

Hello Kevin and thanks for taking the time to share your feedback. It means a lot to everyone here to know that our customers find the service to be help full and professional. We hope you are enjoying the new car! Happy Motoring, FVL

Posted 7 years ago

“Very helpful and gets the job done what you requested in a very efficient manner nothing the trouble to them”

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Posted 7 years ago

“I decided to go back to leasing after many years of purchasing. I now wish I had done it years ago. The service provided by FVL was excellent from start to finish, every query was answered promptly and I could not believe how straightforward the process was. I was kept fully informed of the progress on a regular basis and was impressed by the professional approach shown by each operative. I will definitely be back for my next car”

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Posted 7 years ago

Hello Ronaldo! Wow, that's praise indeed. We are pleased that when you decided upon the leasing route that you chose to use FVL! We hope the family is enjoying the new car and it does everything you need it to. Happy Motoring, FVL.

Posted 7 years ago

“Excellent service and delighted with my new car. Well done again FVL.”

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Posted 7 years ago

Hi Stephen and thanks very much!! We are delighted that you are delighted! We hope to welcome you back when this one is up in a few years time. Happy Motoring, Team FVL

Posted 7 years ago

“Great friendly staff able to answer all my questions.”

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Posted 7 years ago

Hello Richard and thanks for sharing your valuable feedback! We hope that you are now enjoying the new car and its doing what you need it to do. Happy Motoring, FVL.

Posted 7 years ago

“They were very helpful, very informative personable and helped at every stage during the process keeping me up to date with what was happening. I would recommend First Vehicle leasing to my friends & Family. They have also confirmed that they will give me advise and help during the lease period if needed.”

Helpful Report

Posted 7 years ago

Hello Jeremy and thanks so much for your glowing review. It means a lot to us to know that our customers are satisfied to the level that they are recommending us to their friends and family. We hope you enjoy the new car and look forward to welcoming you back for another in the future! Happy Motoring, FVL

Posted 7 years ago

“collection of the old car was arranged on the same day as the delivery of the new car, I was not left without wheels.”

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Posted 7 years ago

“Excellent customer service. Extremely efficient and made the whole experience seem so simple. Very happy with the service and would recommend to anyone.”

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Posted 7 years ago

“Good efficient service”

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Posted 7 years ago

Thanks for your feedback Roy, we hope you enjoy the new car! Happy Motoring, FVL.

Posted 7 years ago

“Excellent custoner service from.Frazer Ross and clare...pleased with my car..”

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Posted 7 years ago

Hello Lorraine and thanks for your kind feedback. We are delighted to hear the customer service met with your expectations. We hope you are enjoying your new car and we hope to welcome you back in the future! Happy Motoring, FVL

Posted 7 years ago

“Very efficient service. The sales team are so obliging, polite and informative. I would recommend this company to anyone seeking to lease a car”

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Posted 7 years ago

“Good communication”

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Posted 7 years ago

“As I was an existing customer, the transition from my old to new car was seamless.”

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Posted 7 years ago

“Everyone was very helpful and efficient from Ross down to customer service, it was all very easy and everything was explained at each stage.”

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Posted 7 years ago

“EXCELLENT customer service from all staff...straight forward transaction. Clare and frazer both very helpful along with Ross who handed the car over whilst explaining everything..”

Helpful Report

Posted 7 years ago

Hello Lorraine and thank you very much for sharing your experience online! We are delighted to hear that you found the process to be straight forward and helpful. We hope you thoroughly enjoy the new car! Happy Motoring, FVL

Posted 7 years ago

First Vehicle Leasing is rated 4.8 based on 1,527 reviews