First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,527 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,527 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All dealings, from digital signings to vehicle delivery ran smoothly and as stated.”

Helpful Report

Posted 6 years ago

“From the first time I contacted FVL on 12th April, and spoke to Colin Ronald - our account manager, to the time the vehicle was delivered some 6 weeks later (24th May), we found the whole process ‘Absolutely FAULTLESS’. It was our first time leasing a vehicle, and Colin, guided us through the whole process in a professional manner, and, with minimal fuss. He helped and advised me and my daughter on some key points of our selected vehicle, and always went above and beyond his call of duty. He sourced the stock levels daily for our preferred 2 colour choices of the chosen vehicle, and, even offered a third colour choice for an immediate delivery, to which we declined. However, Colin, out of the blue - contacted me a few days later, and had sourced the vehicle in our preferred colour choice. The documents were emailed to us, and were returned to FVL by the recommended Registered Post. My daughter took delivery of the vehicle on Thursday 24th May, and is extremely pleased with the whole process provided by Colin and all the staff at FVL. It maybe a first for us, but it certainly won't be a last. Thanks to everyone at FVL, and we're extremely grateful for your help, advice and understanding on our first private lease. Jeff & Aimee”

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Posted 6 years ago

“An excellent and efficient service from start to finish. Particularly good communications.”

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Posted 6 years ago

Hello Nick and thanks so much for taking the time to share your feedback online. We hope the new car is going well for you. Happy Motoring, FVL

Posted 6 years ago

“Excellent prompt and personalised service. Great value compared to other offers out there and from first phone call to a brand new car being on my drive was less than 14 days. Highly recommended and in particular I was delighted with the professionalism and willingness to help shown by Kiera K who handled all aspects my case. I will certainly be recommending them to y friends and colleagues.”

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Posted 6 years ago

“Everyone I dealt with,online ,by phone and delivery driver were professional ,patient and very helpfull”

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Posted 6 years ago

“From my first call to John, to receiving the vehicle, I was very pleased with everything, and wouldn't hesitate to recommend FVL to my collegues and friend, really pleased with the full process. Thank you”

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Posted 6 years ago

Hello Alan and thank you for taking the time to share your feedback, it is very much appreciated. We are delighted to hear that you were please with the process and we hope to welcome you back should you require another leased car in the future! Until then, we hope the new one looks after you! Happy Motoring, FVL

Posted 6 years ago

“I couldn’t of asked for more from them. They understood my circumstances and made sure that the car and everything else was dealt with very quickly. I’ll certainly be back for my next car”

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Posted 6 years ago

“Very easy and hassle free. Minimal paperwork. Yes”

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Posted 6 years ago

“Customer service was very good and efficient. No problems at all”

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Posted 6 years ago

“My first time leasing and it was made very simple, would definitely use FVL again”

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Posted 6 years ago

Hello Mairi and thank you for your review. We are happy to hear that you found the process a simple one and we do hope to welcome you back should need a replacement when this contract expires! In the mean time though, we hope the new car looks after you! Happy Motoring, FVL

Posted 6 years ago

“Ross Longmuir was the person I dealt with. He was very helpful and understanding. He helped me through the process very efficiently. The car he sourced was as good as I would have done. So yes FVL made me happy 😃”

Helpful Report

Posted 6 years ago

Hello George and thank you for the glowing review. I think we speak for Ross and the rest of the FVL team when we say that! It means a great deal. We hope the new car is going well. Happy Motoring, FVL

Posted 6 years ago

“Everyone I dealt with was excellent. In particular Ross Longmuir,he was very patient with me and my limited computer prowess, he was always available,and very professional,thanks Ross.”

Helpful Report

Posted 6 years ago

Hello Gerald and thanks for taking the time to leave your review, it means a lot to us. We're sure Ross will be delighted to hear your feedback. We hope you are enjoying the new car. Happy Motoring, FVL

Posted 6 years ago

“Helpful and responsive”

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Posted 6 years ago

“Very quick and smooth process - start to finish”

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Posted 6 years ago

Hello Greg and thanks for sharing your feedback online. We are delighted to hear that things went smoothly for you. We hope the new car is doing what you need it to! Happy Motoring, FVL

Posted 6 years ago

“Great service and communication.”

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Posted 6 years ago

Hello Tracy and thanks for your review, it means a lot to us. We hope the new car is looking after you! Happy Motoring, FVL

Posted 6 years ago

“Great customer service, very personal and friendly approach. Communication was clear and frequent. I felt everything was dealt with quickly and efficiently at every stage of the process. This is my third car with FVL. great team!”

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Posted 6 years ago

“Excellent service and constant communication”

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Posted 6 years ago

Hello Douglas and thanks for your kind review and for choosing First Vehicle Leasing! We are glad to hear that you enjoyed the service and we hope the new car is looking after you! Happy Motoring, FVL

Posted 6 years ago

“Since my first call I spoke to John Gallagher who answered all my questions. He was very polite and professional. Many thanks John Lyle”

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Posted 6 years ago

“Friendly efficient service from start to completion”

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Posted 6 years ago

Hello Francis and thank you for your kind review! We hope the new car is looking after you well! Happy Motoring, FVL

Posted 6 years ago

“Everything from collection to dropping of new car went to plan. Excellent service.”

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Posted 6 years ago

First Vehicle Leasing is rated 4.8 based on 1,527 reviews