First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,527 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,527 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Duncan Paterson. Found FVL via a websearch and then called and dealt with Duncan. Listened to my needs, handled my enquiry with professionalism and patience. The car was delivered yesterday exactly as promised! Perfect!”

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Posted 6 years ago

Hello Glen and thanks for taking the time to share your excellent feedback. It means a lot to all our staff to know that our customers are enjoying the experience and we will pass your comments onto Duncan also, we're sure he'll be happy with the review! We hope you are enjoying the new car. Happy Motoring! FVL

Posted 6 years ago

“Always kept informed and delivered exactly when stipulated”

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Posted 6 years ago

“It all went very smoothly picking up my old lease car and delivering my new one!”

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Posted 6 years ago

Hello Pauline and thanks for sharing your feedback online. We are delighted you came back for a replacement vehicle and we hope you enjoy this one as much as the last! Happy Motoring, FVL.

Posted 6 years ago

“I like the price and the car. Initial conversation and communication was very good and informative.”

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Posted 6 years ago

“Good service. Would recommend.”

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Posted 6 years ago

“1st class communication in all aspects of contract”

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Posted 7 years ago

“Great service and good communication”

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Posted 7 years ago

“The whole process was straight forward and easy to follow. Fraser was very helpful and informative throughout the transaction and I an delighted with the service he provided.”

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Posted 7 years ago

Hello Linda and thanks so much for sharing your experience on line, it means a great deal to us. We hope you are enjoying your new car and we hope to welcome you back when the time comes for another one! Happy Motoring, FVL

Posted 7 years ago

“Worked with the company previously”

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Posted 7 years ago

“Could of went a lot smoother, at times I felt agitated with the process”

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Posted 7 years ago

Hello and thank you for sharing your feedback. We are extremely sorry to hear that you were frustrated by the process. Please rest assured that one of our agents will go through your file to find out if anything out of the ordinary occurred and feed this back to the management team. We work very hard at making things as easy as possible for our customers, now more than ever there are certain regulatory processes that must be adhered to that we are aware can make things feel slightly protracted. We do our best to keep these to a minimum where possible. We hope it won't stop you from coming back and using our service again and we hope your new car was worth the frustrations. Happy Motoring, FVL

Posted 7 years ago

“I am looking for service, quality, price and delivery on promises, First Vehicle Leasing did this and more. In terms of service, Peter Sherry, took me step by step through the leasing process, he was knowledgeable and patient. There was never any pressure to buy. After weighing up my options, I was always going to lease with FVL if the price point was even a little more expensive because I trusted them. As it turned out, they were the cheapest too when I looked at competitor leasing options. Finally, I want to also mention the marvellous after care proved by Louise McPhee. She promptly and attentively answered all the last-minute post purchase questions I had forgotten to ask. Liaised with the dealership on some customisations I wished to make and sorted out the finance. It was a great team. I rate this company 5 stars and if Peter and Louise are still there in two years when I renew, I cannot imagine going anywhere else.”

Helpful Report

Posted 7 years ago

Hello John and thank you for sharing your feedback. Our quality of service means a great deal to us here at FVL and to know that it makes such a difference to our customers when choosing where to go for their leased cars means that we are right to work so hard on it. We hope you don't mind, but we have passed your review onto management who will cascade your comments onto the team involved. We really hope you enjoy your new car and of course we are always here should you need us. Otherwise we all hope to welcome you back in two years when you need a replacement! Happy Motoring, FVL.

Posted 7 years ago

“They were very efficient and got a great car for good price”

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Posted 7 years ago

Hi Charles and thank you for the review. We very much hope that you are enjoying your new car. Happy Motoring, FVL

Posted 7 years ago

“I was really pleased with the level of communication and attention to detail the team provided from ordering to the delivery of the car.. top customer service.”

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Posted 7 years ago

Hi Simon and thank you for the glowing review. It means a great deal to us to know that our customers are being kept well informed throughout the process and that the communication meets or exceeds expectations. We now hope you are enjoying your new car! Happy Motoring, FVL.

Posted 7 years ago

“Excellent service from start to finish, always kept me up to date with delivery times”

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Posted 7 years ago

Hi Colin, Thanks for your kind comments, we hope you are enjoying the new car. Happy Motoring, FVL.

Posted 7 years ago

“I emailed yourselves on a weekend and heard straight back on the Monday. John our main point of contact was so helpful and got us a lovely family car within our price range.will def be renewing with yourselves”

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Posted 7 years ago

Hi Lisa, Thanks for sharing your feedback with us online! We are delighted that you received what your required in a timescale to suit you and we look forward to welcoming you back when you need another! Happy Motoring, FVL

Posted 7 years ago

“Absolutely made up with the level of service from Duncan, Claire and the team. I never once felt like Duncan was trying to just get a sale. He helped me throughout and made sure we got the car we wanted. This is our 2nd lease through Duncan and fvl and will be back again when this one ends for sure!!”

First Vehicle Leasing 5 star review on 3rd January 2018

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Posted 7 years ago

Hello Peter and thanks for your wonderful review and picture. We are delighted to hear that the service from the team is exceeding your expectations and Duncan and Claire we're sure will be ecstatic to have received a mention also! The new Mercedes looks great, we hope you are enjoying it and we look forward to welcoming you back for you next car! Happy Motoring, FVL.

Posted 7 years ago

“I have been with FVL now for 6 years and they have always been helpful and at hand to answer any of my questions also have found me competitive rates”

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Posted 7 years ago

Hello Tricia and thanks so much for sharing your kind feedback online. It means a lot to us here at FVL to know that our customers feel confident and comfortable enough to come back to us time and again. We hope you are enjoying your new car! Happy Motoring, FVL

Posted 7 years ago

“Excellent service very good price”

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Posted 7 years ago

“The simple step by step process, great communication and understanding support team.”

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Posted 7 years ago

“Really good service as usual from First Vehicle Leasing. Very happy with car and the arrangements.”

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Posted 7 years ago

First Vehicle Leasing is rated 4.8 based on 1,527 reviews