First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,529 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,529 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very efficient & patient team capable to explaining matters very clearly”

Helpful Report

Posted 7 years ago

Hello Sharon, Yes when it comes to ordering a new car, sometimes patience can indeed be a virtue - for all concerned! Thanks so much for your kind review and we hope you love your new car! Happy Motoring, FVL

Posted 7 years ago

“Excelent servive”

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Posted 7 years ago

Hello Michael, Thank you for the 5 star review, we very much appreciate it! Enjoy the new car, FVL

Posted 7 years ago

“Great customer service and a very easy to use leasing company!”

First Vehicle Leasing 5 star review on 1st August 2017

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Posted 7 years ago

Hello Ian and thanks very much for your lovely review and taking the time to upload your photo! The new Niro looks great! We hop you enjoy driving it! Happy Motoring, FVL.

Posted 7 years ago

“The whole process to the point of delivery was made very easy”

Helpful Report

Posted 7 years ago

Hello Timothy and we are glad to hear that you found the process of leasing your new car nice and easy. We do hope you enjoy it and of course we hope to hear from you when you need your next car! Happy Motoring! FVL

Posted 7 years ago

“Friendly - Professional - Efficient”

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Posted 7 years ago

Hello Craig and thanks for your succinct review! We hope you are enjoying the new car! Happy Motoring, FVL.

Posted 7 years ago

“Everything went without problem”

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Posted 7 years ago

Hello Jack, Thanks for your review and we hope you are enjoying your new car! Happy Motoring, FVL

Posted 7 years ago

“The service was excellent with quick answers to questions and a fast and efficient service. The vehicle was delivered within 2 weeks of my initial enquiry.”

Helpful Report

Posted 7 years ago

Hello Mr Read and thanks very much for your kind review! We appreciate you taking the time to leave the feedback and we are delighted to hear that you found the service fast and efficient! Happy Motoring, FVL.

Posted 7 years ago

“Easy, efficient service. I hate going round car garages so working with FVL made getting my car easy. Possible options given to me, I chose my car, signed the paperwork, old car uplifted, new one dropped off at my house, what's not to like!”

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Posted 7 years ago

“Good communication and a good deal”

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Posted 7 years ago

Hello and thank you for your kind feedback, it's very much appreciated! We're glad you enjoyed the experience and hope you enjoy the new car! Happy Motoring, FVL

Posted 7 years ago

“Friendly, efficient staff. Told them what I was looking for and they got me a great deal.”

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Posted 7 years ago

Hello Anna and thanks so much for taking the time to write your review. We appreciate it! We really hope you enjoy your new car! Happy Motoring, FVL.

Posted 7 years ago

“Would have got 5 stars but car arrived wrong colour”

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Posted 7 years ago

Hello Mrs O'Callaghan, Thank you for your review and sorry again for the colour issue, I'm glad to see from the notes that we were able to resolve the matter for you. We do hope you enjoy the new car. Happy Motoring, FVL.

Posted 7 years ago

“Simply done Delivered when advised Kept me informed”

First Vehicle Leasing 5 star review on 26th July 2017

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Posted 7 years ago

Hello and thank you very much for your kind feedback and photograph upload! Your ST looks absolutely brilliant in that colour. We hope you like it and it does what you need it to. Happy Motoring, FVL.

Posted 7 years ago

“Competitive deals, good choice and very good customer service. This is my second personal lease with FVL.”

Helpful Report

Posted 7 years ago

Hello Ron and thanks for taking the time to leave your fantastic review. We are glad that your returned for a second lease and we do hope to hear from you again! Enjoy your new car! Happy Motoring, FVL

Posted 7 years ago

“Car was delivery with no hassle”

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Posted 7 years ago

Hello and thanks for the feedback. Glad to hear you found the process hassle free! And we hope you enjoy the new car. Happy Motoring, FVL

Posted 7 years ago

“Fast helpful and very pleasant experience”

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Posted 7 years ago

“Good friendly service and advice. Pain free arrangements for delivery of new car and uplifting old car.”

Helpful Report

Posted 7 years ago

Hello and thank you for your kind review, it's very much appreciated. We are delighted to hear that the process was pain free and we hope you enjoy your new car. Happy Motoring, FVL

Posted 7 years ago

“Each time I searched for alternatives, I ended up back with Colin at FVL. Outstanding service and competitive pricing.”

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Posted 7 years ago

“Very good deal on a great car and the sales process was simple and helpful”

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Posted 7 years ago

Hello Nigel and thanks for the feedback its very much appreciated. We hope you enjoy your new car. Happy motoring, FVL.

Posted 7 years ago

“Good service, good communication everything fully explained.”

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Posted 7 years ago

Hello and thanks for your review, it is very much appreciated. We hope you enjoy your new car! Happy Motoring, FVL.

Posted 7 years ago

“Great service leading up to the lease when inquiring about prices etc... Helpful and honest facts given to me. However when the car was delivered, I then had to drive a 20 mile round trip to take the delivery driver to the train station which I thought was a bit cheeky. Also the next day the car developed an oil leak. I appreciate this was the fault of the manufacturer, however I believe better pre delivery check may have picked this up. However once FVL were aware of these issues, the problems were quickly sorted out and offered me a gesture of good will as compensation which is highly commendable. Sometimes problems happen but it is a credit to the customer service of FVL that they resolved these issues very quickly. Overall I am extremely happy with my new car, and the service I have had. I would highly recommend to anyone looking to lease a car.”

Helpful Report

Posted 7 years ago

Hello Chris and thanks for your feedback. This kind of feedback is very valuable as it helps us a great deal to improve our service. As such we have been in contact with the logistics company in regards to the issue you raised above, plus the manufacturer to address their PDI procedures. Both have been made aware of the situation and have promised to implement tactics to stop this kind of thing happening again in the future. Hopefully we have now resolved the matter for you as per our call yesterday and you can enjoy your new car. Happy Motoring, FVL.

Posted 7 years ago

First Vehicle Leasing is rated 4.8 based on 1,529 reviews