First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,526 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,526 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Peter Sherry is a very good manager he was helpful all the away to complete the lease”

Helpful Report

Posted 5 years ago

Thank you for the kind review Sakina! We hope the new car is going well for you and hope to welcome you back should you need another in the future! Happy Motoring, FVL

Posted 5 years ago

“You did all the work for me so thank you.”

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Posted 5 years ago

“Always make it easy for me . Keep leasing from these guys as they have never let me down. Big thanks happy new year to all at FVl xx”

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Posted 5 years ago

“Did what they said and kept chasing for the business”

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Posted 5 years ago

“Brilliant service”

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Posted 5 years ago

“Fantastic experience from beginning to end, especially as it was my first foray into leasing. Ross Longmuir in particular was exceptional; he explained things thoroughly, helped me find my perfect vehicle and at a price point that that I wasn't able to find elsewhere and was super responsive to any questions/queries I had even after the order had been placed. I couldn't have asked for better customer service honestly. The vehicle came exactly as spec'd and delivery was very smooth. I would highly recommend First Vehicle Leasing!”

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Posted 5 years ago

Hi Numayr, Thanks for taking the time to share your feedback online! It means a great deal to get this kind of feedback from our customers. Ross we're sure will be delighted with your comments as he strives to continually give the best customer service! We hope the new car is treating you well and that we can welcome you back should you need another in the future. Happy Motoring, FVL

Posted 5 years ago

“Good communication throughout the process”

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Posted 5 years ago

“Very pleased with the entire process thanks for your service.”

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Posted 5 years ago

“Very helpful, informative, and always kept me up to date. Very happy with the whole process.”

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Posted 5 years ago

“A good all round service was received with plenty of phone calls keeping me up to date. The car was delivered as agreed and at the agreed price. One very small negative point was that the security system suggested my car had Mercedes "keyless" GO when in fact it does not. All round very good service”

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Posted 5 years ago

“As a customer of many years now I would never go anywhere else, David Cochran in particular has always provided us with a top quality professional service. The whole procedure is seamless from start to finish.”

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Posted 5 years ago

Hello Jeremy and thank you very much for sharing your thoughtful feedback. Yes, David is a solid member of our team here and we're delighted to hear your comments. This is the kind of thing we're trying to achieve on a daily basis. We hope the latest addition treats you well and look forward to welcoming you back should you need another in the future! Happy Motoring, FVL

Posted 5 years ago

“This is the my second lease from FVL and I cant praise them highly enough.”

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Posted 5 years ago

Hi John and thanks for sharing your feedback with us online! We're delighted that you chose FVL for a second time! We hope the new car is going well! Happy Motoring, FVL

Posted 5 years ago

“This is the 3rd car that I've had through FVL & it's always been such a pleasure to deal with their team members. Smooth transactions from start to finish. Great that you're allocated an individual who deals with all the admin & who constantly keeps in touch with any updates. Highly recommend if you're thinking of leasing.”

First Vehicle Leasing 5 star review on 27th November 2019

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Posted 5 years ago

Thank you for you kind review Lynn, we're delighted FVL were able to assist you with your 3rd lease car from us & we'll look forward to welcoming you back for your next one too hopefully! Enjoy many pleasurable miles in your new VW T-Cross, it looks great! Happy motoring from all at FVL!

Posted 5 years ago

“Efficient service and helpful staff”

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Posted 5 years ago

“Good information on the telephone”

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Posted 5 years ago

“Very friendly and helpful staff who keep you well informed about your lease.”

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Posted 5 years ago

“Communication was timely and effective. Pricing was fair and transparent. Level of contact was good without being overkill. Felt like I was working with experts all the way from enquiry to delivery. Thanks.”

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Posted 5 years ago

Hi Dwight and thanks so much for taking the time to share your experience of FVL online, it means a lot to us. We continually try to improve our service and as you rightly say there is a fine line between being good and it being overkill - we're glad to strike the balance right here! We hope the new car is treating you well and we hope to welcome you back should you need another in the future. Happy Motoring, FVL

Posted 5 years ago

“Great service from the off, great communication, very pleased with vehicle.”

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Posted 5 years ago

Hi Arthur and thanks for your review, it means a great deal. We hope the new car continues to look after you! Happy Motoring, FVL

Posted 5 years ago

Hello Arthur and thanks for sharing your feedback online! We're happy to hear that you are now enjoying your new car! Happy Motoring, FVL

Posted 5 years ago

“Excellent support from David throughout the process.”

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Posted 5 years ago

“Had taken out my last contract with Network for a 2nd time and was slightly worried when they switched to FVL as some reviews I read were so bad. However I have just returned my car and taken out a new 4 year contract and everything went so smooth. Ross was amazing at finding me the best deal on the car I wanted, I had regular updates about delivery of said car, as well as collection of my BMW, and haven't had any obscene charges through the door for the return of last car like I was anticipating due to other reviews. Thank you FVL”

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Posted 5 years ago

Hi Suz and thanks for your review. We hope the new car looks after you well. Happy Motoring, FVL

Posted 5 years ago

First Vehicle Leasing is rated 4.8 based on 1,526 reviews