First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.83

4.8 Rating 1,539 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,539 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took delivery of my new T-Roc in Ascot Grey today at 8.45am and I have to say it is beautiful and so quiet! My last car which I had for 5 years was a Mini Cooper diesel so a big change for me. Scott Russell has been my contact and he has been brilliant. He is knowledgable and professional and has been so helpful throughout this whole process. I cannot recommend him highly enough.”

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Posted 2 years ago

Hello Karen, and thanks for taking the time to share your feedback. Your new Volkswagen T-Roc looks lovely! Scott will be delighted at the feedback too. We hope the new car looks after you well. Happy Motoring, FVL

Posted 2 years ago

“I would absolutely definitely recommend.”

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Posted 2 years ago

Thank you Deb's!!👏

Posted 2 years ago

“Thank you so much to Peter at First Vehicle Leasing. My new car is just beautiful and the process was so straight forward. Peter kept me informed regularly and the car arrived quickly. I honestly love it! The rainy day didn’t even dampen my spirits! 😊”

First Vehicle Leasing 5 star review on 27th October 2022

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Posted 2 years ago

Thanks for sharing your kind feedback online Iona! It means a great deal. Your new car looks amazing! And Peter will be delighted to hear the feedback too. Happy Motoring, FVL

Posted 2 years ago

“I was very happy with all aspects of the leasing process. FVL were friendly, informative, transparent and responsive and I felt well supported from the initial discussion till the delivery of the car.”

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Posted 2 years ago

Hello Jan, and thanks for taking the time to share your review. It means a lot to us that our service made you feel this way! We hope we can welcome you back should you need another in the future. Happy Motoring, FVL

Posted 2 years ago

“Excellent customer services”

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Posted 2 years ago

Thank you Lisa!

Posted 2 years ago

“Excellent service throughout. Good levels of communication.”

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Posted 2 years ago

Hello Richard, and thanks for taking the time to leave your review. We hope the new car looks after you well and that we can welcome you back should you need another in the future. Happy Motoring, FVL

Posted 2 years ago

“Really please with my Kia Ceed GT-Line. Chris was fantastic and sorted any problems which came about. Over a 6 month wait but this was not down to FVL. Would highly recommend.”

First Vehicle Leasing 5 star review on 10th October 2022

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Posted 2 years ago

Hello Stephen, and thanks so much for taking the time to share your feedback with us online. It means a great deal. It's been a difficult time with the microchip shortage for us all, so we really appreciate your patience. We're delighted to see your pristine Ceed GT-Line, too, it looks amazing in that Blue! We hope the new car treats you well and that we can welcome you back in the future, should you need another new leased car. Happy motoring, FVL

Posted 2 years ago

“Excellent customer focused service and follow-up. Always happy to answer any questions and most importantly they found me a competitive deal.”

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Posted 2 years ago

Hello Neil, thanks for taking the time to leave your feedback; it means a lot to us. We're delighted to hear you enjoyed the service, and that we could secure you a great deal! We hope the new car looks after you well. Happy Motoring, FVL

Posted 2 years ago

“Very happy with all aspects of my car order. Great service, delivery and price. Would highly recommend FVL to all my friends and relatives.”

First Vehicle Leasing 5 star review on 20th September 2022

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Posted 2 years ago

“Process from start to finish was handled professionally and with consideration of individual requirements. Delivery of new vehicle was exactly as the prior information received from the sales and delivery teams respectivley.”

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Posted 2 years ago

Hello Gary, and thanks for your five star review. We're delighted to meet both your requirements and expectations! We hope the new car looks after you well and that we can welcome you back should you require another leased vehicle in the future. Happy Motoring, FVL

Posted 2 years ago

“Very helpful. Enquired about a vehicle on the basis that I had experienced significant delays with a vehicle I had ordered through another provider. Turnaround time from my first conversation to my new vehicle being delivered only around two weeks. Very impressed.”

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Posted 2 years ago

“Absolutely first class service, honest and upfront advice / no pressure and fantastic after sale service.”

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Posted 2 years ago

Hello Debs, and thank you for our stellar review! If we were trying to summarise what we're trying to do, that would just about cover it off! Thanks again, and we hope you enjoy your new car! Happy Motoring, FVL

Posted 2 years ago

“Everything about the car and staff was brilliant everyone so helpful”

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Posted 2 years ago

“Honest, realistic and went of their way to find the car I wanted.”

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Posted 2 years ago

Hi Jackie thanks for the very succinct review! It sums up what we try to achieve daily with one sentence! We hope you enjoy the new car! Happy Motoring, FVL

Posted 2 years ago

“Peter was extremely knowledgeable and very understanding. He went out of his way to help me sort everything out and is worth his weight in gold. Delivery of the new car was difficult for me to organise - not with FVL but with the other company collecting the old car - all sorted.”

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Posted 2 years ago

Hi Lucy! Thanks for taking the time to share your feedback with us! It means a great deal. Peter will be delighted to hear about your review also. And we're happy to hear that you got your previous vehicle organised ok. Happy Motoring, FVL

Posted 2 years ago

“Very happy with all aspects of my dealings with FVL in the lease of my Ford Puma ST line X 155 hp. Although a bit of a wait as is normal these days FVL kept me fully informed over the period and the delivery was very smooth and professional. Happy to recommend FVL to family, friends and anyone else who will listen.”

First Vehicle Leasing 5 star review on 19th August 2022

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Posted 2 years ago

Thanks for the amazing five-star review, Frank! Your new Puma ST-Line looks fantastic in that Power Blue colour. We're delighted to hear that we could keep you updated throughout and that we met with your expectations. We hope to welcome you back in the future should you require another. Happy Motoring, FVL

Posted 2 years ago

“I have used FVL many times in the past; however, with a changing life style, I have not had the need to acquire a vehicle since 2015. I am likely to require a new vehicle in the near future and I will be back drumming on the FVL door in the coming months. The service has always been first class and I would recommend FVL to anyone who is looking to renew or for a first time car lease.”

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Posted 2 years ago

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Posted 2 years ago

“They were clear about what I would get and delivered the vehicle within about a week! They were happy for to give me quotes on various lengths of contract and mileage.”

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Posted 2 years ago

“This is my second car through FVL, I've dealt with Chris Peart from the start, he's stayed in contact with me over the last 5 years and and I've always found him to be responsive and helpful. Good customer service has meant that I've not looked elsewhere and I'm sure my next car will be organised by him too! Thanks Chris :-)”

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Posted 2 years ago

Hello Clare and thanks for taking the time to write your review about FVL. We're delighted that you came back for a second time and that Chris was able to assist you. We hope your new car looks after you well and hope to welcome you back should you need another! Happy Motoring, FVL

Posted 2 years ago

First Vehicle Leasing is rated 4.8 based on 1,539 reviews