First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,527 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,527 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service”

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Posted 6 years ago

“Great communication and I liked the text message reminders”

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Posted 6 years ago

“Getting the car that I wanted and quickly”

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Posted 6 years ago

“My last 4 cars have been leased through FVL and I always receive the same excellent deals and service.”

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Posted 6 years ago

“Helpful staff, quick answers to questions”

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Posted 6 years ago

“very professional and very helpful”

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Posted 6 years ago

“Efficient, polite and helpful service Timely communication without bombarding with too much information”

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Posted 6 years ago

“Great service and very efficient! Customer service is excellent which made the whole process of leasing our new car very easy!”

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Posted 6 years ago

“Really pleased with the service was effortless, quick and no hassle Defo be using them again”

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Posted 6 years ago

“Peter Sherry and all members of the team were very helpful in making arrangements to ensure the leasing went smoothly. Many thanks to all😊”

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Posted 6 years ago

“The process was completely hassle free and car was delivered on time”

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Posted 6 years ago

“Very helpful. Made leasing easy.”

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Posted 6 years ago

“From the first time I contacted FVL on 12th April, and spoke to Colin Ronald - my account manager, to the time the vehicle was delivered some 6 weeks later (24th May), I found the whole process ‘Absolutely FAULTLESS’. It’s my first time leasing a vehicle, and Colin, guided me through the whole process in a professional manner, with minimal fuss. He helped and advised me on some key points of my selected vehicle, and always went above and beyond his call of duty. He sourced the stock levels daily for my preferred 2 colour choices of the chosen vehicle, and, even offered a third colour choice for an immediate delivery, to which I declined. However, Colin, out of the blue - contacted me a few days later, and had sourced the vehicle in my preferred colour choice. The documents were emailed to me, and were returned to FVL by the recommended Registered Post - simples. I took delivery of the vehicle on Thursday 24th May, and I’m very pleased with it and the whole process provided by Colin and the staff at FVL. It’s maybe a first for me, but it certainly won't be a last. Thanks to everyone at FVL, and I’m extremely grateful for your help, advice and understanding on our first private lease. Aimee”

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Posted 6 years ago

Hello Aimee and thanks for taking your time to share your feedback. Your comments reflect exactly what we are trying to achieve as a business. It means a lot to us that you enjoyed the experience and found the service useful. We look forward to welcoming you back when the time comes! Enjoy the new car. Happy Motoring, FVL

Posted 6 years ago

“They kept me informed at every step of the process via phone calls and email. Friendly service.”

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Posted 6 years ago

“This was my first time having a personal lease and Fraser Morrison dealt with me. He was professional and not pushy at all and he listened to my needs and was able to provide the vehicle at a very competitive price. The customer service has been excellent and this is the reason I chose FVL and will definitely deal with them again and would recommend to anyone.”

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Posted 6 years ago

“First class service, all questions answered quickly, my account manager Peter Sherry is great nothing is to much trouble for him, thankyou once again.”

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Posted 6 years ago

“Colin was more than happy to help and dealt with my queries quickly”

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Posted 6 years ago

“The deal offered by Colin was unbeatable elsewhere, and the whole process was simple and straightforward. Colin and Claire were very helpful and always professional and the new car is excellent”

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Posted 6 years ago

“Right car right price Right customer service”

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Posted 6 years ago

“This was our first ever private lease, and we was completely naïve in this area of business to say the least. However we was fortunate enough to deal with Michelle Hills, Michelle is a true, transparent, friendly, professional who patiently guided us throughout the whole process. We hasten to add that Michelle did this with honest transparency with a no pressure approach, giving us the confidence to use FVL as our lease company of choice. From start to finish Michelle has been an informative friendly rock, nothing was too much trouble as Michelle even delivered after care service which was above and beyond her call of duty. Thank you Michelle for making the process an anxiety free enjoyable process, we will certainly be using FVL again in the future thanks to Michelle, Warmest Wishes Lee and Theresa (Mum) :-)”

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Posted 6 years ago

First Vehicle Leasing is rated 4.8 based on 1,527 reviews