First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,529 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,529 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely helpful at all times during the set up process”

Helpful Report

Posted 5 years ago

Hi Laurence and thanks for your review, it means a great deal. We hope to welcome you back should you need another leased car in the future! Happy Motoring, FVL

Posted 5 years ago

“Good and Easy communication. Thank you”

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Posted 5 years ago

Hello Miroslav, Thanks for taking the time to share your feedback! We hope you enjoy your new car! Happy Motoring, FVL

Posted 5 years ago

“My interaction with Peter Sherry - very personable and understood my requirements.”

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Posted 5 years ago

Hi Alison and thanks for you review, that's great. We hope the new car is doing what you need it to. Happy Motoring, FVL

Posted 5 years ago

“This is entirely inappropriate as I am still awaiting delivery of the vehicle”

Helpful Report

Posted 5 years ago

Hello Anonymous, We don't know how this could have happened. If you could please send your contact details to our customer relations team on crm@fvl.co.uk we will have someone get back in touch to look into this for you. Many thanks, First Vehicle Leasing

Posted 5 years ago

“Simple website, good communication (Chris P); simple process; good communication while waiting for vehicle; good communication around delivery process; on time delivery; good handover.”

Helpful Report

Posted 5 years ago

Hello Chris and thanks for spending the time on sharing your feedback online. We're delighted to hear that you enjoyed the process of leasing your new car. We hope that it's now looking after you well and that we will be your first port of call when it comes time to change. Happy Motoring! FVL

Posted 5 years ago

“Peter was attentive, always in contact and providing updates. We had a problem and he worked hard to try to reach a solution for us. No regrets and happy we picked FVL”

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Posted 5 years ago

Hello Alison and thanks for taking the time out to write your review. Yes sometimes new car orders can go awry or logistics can go against us also, but we have always believed that good communication can help mitigate a challenge, if it can't solve it entirely. Thanks for the 5 star review, we are sure Peter will be happy to hear about your feedback. We hope the new car is going well and we hope we can welcome you back for a slightly smoother transaction next time around! Happy Motoring, FVL

Posted 5 years ago

“Great service”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Always quick to respond to emails and offer a good service”

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Posted 5 years ago

Hello Chris and thanks for sharing your review with us online. We hope the new car is treating you well and hope to welcome you back the next time you need another! Happy Motoring, FVL

Posted 5 years ago

“Michelle Hills and FVL have been outstanding to do business with, Client focussed, patient and flexible. We are just starting our second vehicle lease with them because of their service and value for money.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Excellent people to deal with you choose the vehicle they do all the work, and in my case it was delivered to my house.”

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Posted 5 years ago

Hello John, Thanks for taking the time out to share your feedback. It's very much appreciated. We're delighted to hear that you enjoyed the process and we hope you enjoy your new car. Happy Motoring, FVL

Posted 5 years ago

“I’m very happy with the service I get from Frazer. And I recommend him to my friends when they need a car. Always a pleasure!! Thank you”

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Posted 5 years ago

Hi Paul and thank you for sharing your kind review, we really appreciate it. We hope the new addition is looking after you well and we hope to welcome you back again should you require another! Happy Motoring, FVL

Posted 5 years ago

“Fabulous customer service and the willingness to help, especially by our usual contact, Ross Longmuir. He is always willing to go the extra mile, nothing is too much trouble.”

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Posted 5 years ago

Hi Victoria and thanks for taking the time to share your feedback! It means a lot to us and we are sure that Ross will be delighted with the review also. Your continued support means a great deal. Happy Motoring, FVL

Posted 5 years ago

“All very simple and extremely satisfied.”

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Posted 5 years ago

Hello Franco and thanks for sharing your feedback! We hope the new car is going well. Happy Motoring! FVL

Posted 5 years ago

“Got our new car on Friday delivered to our door as promised , many thanks to all at FVL especially Duncan Paterson for all his help & assistance ! Our 4th vehicle through FVL & once again a hassle free process ! We saved ££’s on the car we wanted :-) Thanks again !”

Helpful Report

Posted 5 years ago

Hello Doni and thanks for taking the time leave your review, it means a great deal. We are delighted to hear that you have come back several times for your leased cars and we're sure Duncan will be happy to hear the feedback too. We hope this new car looks after you well! Happy Motoring, FVL

Posted 5 years ago

“They did a good job up until the order was placed. After that the updates were very inaccurate.”

Helpful Report

Posted 5 years ago

Hello Anonymous, We are sorry to hear that our service didn't meet with your expectations. If you would be so kind please email your contact details to our customer services team at crm@fvl.co.uk quoting reference CRMRV13 and someone will come straight back to you on the above. We do hope the new car is going well. Happy Motoring, FVL

Posted 5 years ago

“The switch from my old to my new car was really smooth and well timed although some of this was coincidence, was facilitated by FVL”

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Posted 5 years ago

Hi Lisa and thank so much for the kind review! Yes, we have been known to facilitate coincidence from time to time, for some 20 years this year! We hope the new car is treating you well and we hope to assist you again should you require another in the future. Happy Motoring! FVL

Posted 5 years ago

“As a first time user of leasing a car I was anxious about using this means of procuring a vehicle online. From my initial contact with FVL everyone I have dealt with has been efficient and quick to respond to all of my questions. Never was I given the hard sell. My questions, although important to me were probably rather run of the mill to Ross however they were answered either online or on the phone very quickly and efficiantly. The vehicle was delivered when arranged and all was as expected. Probably the best recomendation I can give is that even at this early stage I would fully expect to use FVL to procure another vehicle when this contract is complete. Thanks again to Ross and the team. Thom”

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Posted 5 years ago

Hello Thom and thanks for taking the time to share your feedback it means a great deal. You have just clearly set out what we are trying to achieve as a business, so it's great to receive a 'Mission Accomplished' in the form of your glowing 5 star review! We hope the new car is going well and we look forward to welcoming you back when you need another vehicle. Happy Motoring! FVL

Posted 5 years ago

“Very happy”

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Posted 5 years ago

Hi Stuart, Thanks for leaving your feedback and for leasing your new car with FVL! We're very happy that you are! Happy Motoring, FVL

Posted 5 years ago

First Vehicle Leasing is rated 4.8 based on 1,529 reviews