First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.83

4.8 Rating 1,531 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,531 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A family friend recommend this company to me...i went through all the process with Peter Sherry he took me through all the process smoothly and quickly. I am so pleased with my brand new Clio which arrived yesterday!! So helpful and friendly service!”

First Vehicle Leasing 5 star review on 16th April 2019

Helpful Report

Posted 5 years ago

Hello Kassie and thanks so much for taking the time to write your review and upload your photo! We're delighted that you enjoyed the process and we hope new enjoy your Clio as much! Happy Motoring, FVL

Posted 5 years ago

“I was helped through every stage of the procedure and Ross Longmuir was very kind and understanding about any difficulties. Was completely satisfied”

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Posted 5 years ago

“Great customer service”

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Posted 5 years ago

“Good communication - always helpful.”

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Posted 5 years ago

“Very polite and helpful staff.”

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Posted 5 years ago

Thanks for your feedback Mr Walker! We hope the new car is treating you well. Happy Motoring, FVL

Posted 5 years ago

“Very informative and lots of good communication”

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Posted 5 years ago

“Great service, car was delivered straight away only had to wait 2 weeks!”

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Posted 5 years ago

“FVL are one of the best companies I’ve ever dealt with. They are very professional and easy to deal with couldn’t ask for more.”

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Posted 5 years ago

Hi Janet and thanks for taking the time to share your feedback. We really appreciate your support and hope to welcome you back again when the need arises. Happy Motoring, FVL

Posted 5 years ago

“This is my first time leasing a car and I was helped at every step along the way. I can't thank Ross Longmuir enough for all the help he gave me. First class.”

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Posted 5 years ago

“In my own personal opinion both peter sherry and Keira Kennedy were outstanding in the way they both helped me through my first experience in leasing a car. Anytime I had a query they both were more than happy to help and couldn’t have done more. More than happy with my help received and information whenever required and still helping me after receiving the exact spec of car I recieved. Top notch service and 100% recommended. Thanks again guys!”

Helpful Report

Posted 5 years ago

Hello James and thanks for sharing your feedback with us. We are delighted to hear that you are more than happy with the service received from both Peter and Kiera. We do try very hard to provide the best possible service. Happy Motoring, FVL

Posted 5 years ago

“Prompt efficient communication by staff. Very knowledgeable and helpful”

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Posted 5 years ago

“Had a great car previously and great help in renewing”

First Vehicle Leasing 4 star review on 4th April 2019

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Posted 5 years ago

“First class service from start to finish. Peter Sherry was excellent.”

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Posted 5 years ago

“This is my second car through FVL - both of my cars have been delivered on time and iv had updates and contact throughout the order process. advisers are always friendly and helpful - Thank you to Peter Sherry who kept in touch with me for many months whilst i was choosing a car and waiting for deals. He was very patient and helpful and always sorted out any queries i had.”

Helpful Report

Posted 5 years ago

Hi Beth and thank your for sharing your feedback for us, it means a great deal. We hope that the new car is going well and its doing what you need it to! Happy Motoring, FVL

Posted 5 years ago

“The end result was the size of car that I wanted for around my budget.”

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Posted 5 years ago

“Frazer was great to deal with, always really promptly responding to queries and keeping me in the loop with lead times.”

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Posted 5 years ago

Hello Laura ! Thanks for taking the time to leave your review. It's great top hear that you are happy with our service. We hope the new car is looking after you well too! Happy Motoring, FVL

Posted 5 years ago

“The operators were happy and patient to explore all options of business and personal finance available, explaining the process in detail each time. They kept me up to date via phone and email and the documents and agreements were completed vegetables within 24 hours of a decision. I had a lot of flexibility on a delivery date and received the car in immaculate condition. Would definitely use them again and recommend them.”

Helpful Report

Posted 5 years ago

Hi Hanson, Thanks for taking the time to give your feedback. We are delighted to hear that you enjoyed the experience and do hope that we can welcome you back should you need another. Happy Motoring, FVL

Posted 5 years ago

“First class service”

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Posted 5 years ago

“From the first contact with Peter Sherry, all my questions were answered and once confirming I wished to order a car from you communication was good, the car was delivered as arranged and I am very pleased with it. Lex have not been as good at responding to communication, I am still waiting for a response to an email I sent to them last week asking about documentation for taking the car to Europe.”

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Posted 5 years ago

“This is my third car contract through First Vehicle Leasing. They are always quick to respond, have good knowledge of all products and are friendly and helpful.”

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Posted 5 years ago

First Vehicle Leasing is rated 4.8 based on 1,531 reviews