First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.83

4.8 Rating 1,531 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,531 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are a very busy company with no time to mess around. When we want something (such as a new contract hire car) we just want the best deal without all of the nonsense. Dealing with FVL was a breath of freshair. We got the deal we wanted, a fast delivery date and a very professional handover. In fact the chap who delivered the car and effected the hand over requires a special mention. Nothing was too much trouble and anything that was not understood at first was calmly and politely re-explained. All in all a first class act.”

Helpful Report

Posted 6 years ago

Hello Martin, This is fantastic feedback, thanks so much. As we are regulated by the FCA, procedure and documentation can sometimes make things seem a bit protracted, so we are delighted that we were able to deliver our service in an speedy and efficient manner to you. We do believe in an informative, yet no nonsense approach and are always delighted to hear that our clients appreciate this aspect of our service. We hope the new car is looking after you well. Happy Motoring, FVL

Posted 6 years ago

“FVL offered a personal and helpful service. The process was smooth and communication was excellent. I got the car and the lease conditions that suited my needs and my car is perfect.”

First Vehicle Leasing 5 star review on 24th July 2018

Helpful Report

Posted 6 years ago

Hello and thank you so much for taking the time to leave your feedback and upload your photograph! Your new car looks great. We are delighted that you found our service a personal and communicative one. We believe that this is what makes First Vehicle Leasing different from the norm. Our people, always available, giving great service. So it's always nice to see this kind of feedback, thank you. Of course, we hope the new car is treating you well! Happy Motoring! FVL

Posted 6 years ago

“Delivered on time when agreed, car as requested and no problems. Pleasure to deal with.”

Helpful Report

Posted 6 years ago

Hi Stephen, Thank you for your review and we are glad to hear you enjoyed the process. We hope the new car is going well! Happy Motoring, FVL

Posted 6 years ago

“First class service from start to finish. John Hart answered all of our questions very quickly and helped us overcome any concerns we had about leasing. After looking at the saving we made I don’t think we’ll buy a car again, private leasing seems a much better route.”

Helpful Report

Posted 6 years ago

Hi Dean, Thanks very much for taking the time to share your feedback, we appreciate it. We are delighted to hear that you enjoyed the service and hope you are enjoying the new car every bit as much. Happy Motoring, FVL

Posted 6 years ago

“Financial and business transactions don't generally make me emotive and this didn't.”

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Posted 6 years ago

“Excellent service throughout the process”

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Posted 6 years ago

“I received a great service for FVL, very helpful staff not pushy in anyway as you find sometimes, would highly recommend this company.”

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Posted 6 years ago

“I would reccomend this company to anyone. After being let down by 2 other companies, First vehicle leasing told me what was happening and what they could do about it. Stewart tried his best to get me my car straight away but unfortunately due to reasons out of his control was unsuccessful. Stewart knew exactly what I wanted and as soon as a car became available, he secured it for me. I cant imagine getting the same service from any other company. Stewart was fantastic in keeping me updated and no amount of questions were any bother. he was happy to help. all the staff i spoke to at first vehicle leasing were excellent and helped me in what I needed. A massive thanks to Stewart, i couldnt be happier with the service or the car.”

Helpful Report

Posted 6 years ago

Hello Rob and thanks for taking the time to leave your feedback. We are delighted to hear that managed to secure the vehicle you were looking for at a price you were happy with. We hope the new car is treating you well! Happy Motoring, FVL

Posted 6 years ago

“Staff were very supportive throughout the entire process. Staff were efficient, ,informative and happy to work to secure the best deal on your behalf.”

Helpful Report

Posted 6 years ago

Hello Mary and thanks for sharing your feedback online. We are delighted to hear your comments thank you. We hope the new car is treating you well! Happy Motoring, FVL

Posted 6 years ago

“Very efficient communication and the person I dealt with (Ross Longmuir) answered so many questions in an understandable way which I appreciated as this was my first time leasing.”

Helpful Report

Posted 6 years ago

“Quick and easy way to source a new vehicle”

First Vehicle Leasing 5 star review on 18th July 2018

Helpful Report

Posted 6 years ago

Hello Martin Thanks for taking the time to share your feedback and for uploading an image of your fantastic (and kind of mean looking) VRs! We do hope you enjoy the car and thank you again for choosing First Vehicle Leasing! Happy Motoring, FVL.

Posted 6 years ago

“Staff accessible, informative and friendly”

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Posted 6 years ago

“Our first time Leasing a Vehicle . Fantastic customer service which made it so easy . Thank you so much FVL xx”

Helpful Report

Posted 6 years ago

Hello Joy and Denis, Thank you for choosing FVL for your first leased car! We are glad that you found the process an easy one and hope you are now enjoying the new car! We hope to welcome you back for your next one! Happy Motoring! FVL.

Posted 6 years ago

“although delayed the transfer was carried out without problems”

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Posted 6 years ago

“Excellent customer service and car was delivered right to my door”

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Posted 6 years ago

“Extremely happy third time consecutive vehicle rental a smooth and supportive process. Chris Peary has dealt with all my rentals and being very professional and efficient.”

Helpful Report

Posted 6 years ago

Hello Catherine and thanks for sharing your experience online. We are delighted that have chosen to use our service three times in a row! Chris will be delighted to hear your feedback we're sure. We hope the new car is going well and hope to welcome you back for a fourth lease! Happy Motoring, FVL

Posted 6 years ago

“Great customer service throughout the process. Would highly recommend.”

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Posted 6 years ago

“Kept informed at every stage. Delivery on time and Paul was great sorting everything out. Excellent service thank you”

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Posted 6 years ago

Hello Myra and thanks for taking the time to share your feedback online! We hope the new car is treating you well and we hope to welcome you back should you need another in the future! Happy motoring, FVL

Posted 6 years ago

“Great deal and service from start to finish”

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Posted 6 years ago

“Excellent service from start to finish with great offers and staff.”

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Posted 6 years ago

First Vehicle Leasing is rated 4.8 based on 1,531 reviews