First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,526 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,526 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service as always. everything works perfectly and nice people to deal with”

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Posted 5 years ago

Hello Nick and thanks for sharing your feedback it's very much appreciated. And thanks for coming back to us, our repeat customers mean a great deal to us. We hope the latest addition is looking after you well! Happy Motoring, FVL

Posted 5 years ago

“Right car at best price”

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Posted 5 years ago

“Would not recommend First Vehicle Leasing to anyone awful experience from start to finish. Being lied too and laughed at on the phone unacceptable when enquiring on an update on my car. The was car delivered filthy not signed for by myself no handover. Just unpleasant experience suggest buying a car from a dealership not a back street broker who has no respect customers.”

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Posted 5 years ago

Dear Anonymous, Please send your contact details to our customer service team on CRM@FVL.co.uk and we will be happy to discuss your grievance. Many thanks, FVL

Posted 5 years ago

“Great Deal”

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Posted 5 years ago

Hi Nigel and thanks for our 5 Star Review! That's great. Happy Motoring, FVL

Posted 5 years ago

“Very helpful and efficient”

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Posted 5 years ago

“Came up with the goods with little hassle”

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Posted 5 years ago

“Friendly and helpful staff. Kept me regularly informed of delivery date. Assisted with return of old lease car”

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Posted 5 years ago

Hi Alan. Thanks for taking the time to share your feedback that's brilliant. Happy Motoring, FVL

Posted 5 years ago

“Solved all my concerns”

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Posted 5 years ago

“First class service”

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Posted 5 years ago

“Extremly helpful great staff”

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Posted 5 years ago

Hi Steve and thanks for leaving your review. We hope the new car is looking after you. Happy Motoring, FVL

Posted 5 years ago

“Excellent website. Did their utmost to source a car quickly as I had left it a bit late. Great service, very quick finance checking and prompt, accurate replies to all my questions”

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Posted 5 years ago

Hello Andy, Thanks so much for taking the time to share your feedback we really do appreciate it! We are delighted that our service was well suited to your requirements. We hope the new car is going well. Happy Motoring! FVL

Posted 5 years ago

“Ross has made leasing so easy! He is very professional and friendly and answers any questions. Very reliable service and a great price;)”

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Posted 5 years ago

“This is the 4th car we have sourced via FVL and Ross has been excellent every single time. Nothing is ever too much right from enquiry to after sales. Would highly recommend and very competitive on price.”

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Posted 5 years ago

Hello Jamie and thank you for sharing your feedback online, it's invaluable to us. Thanks so much for your continued support we really do appreciate it and we are sure that that Ross will be delighted with the feedback as well. Happy Motoring, FVL

Posted 5 years ago

“Tony was extremely helpful he helped find a car that was far more than we expected for our budget. He process followed seamlessly and was absolutely hassle free. This is the 3rd car we have had from FVL. Would highly recommend.”

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Posted 5 years ago

Hello Gill and thanks so much for your kind review. We hope the new car is looking after you well and we are delighted that our service exceeded your expectations! It goes without saying that we would love to welcome you back for a 4th when the need arises! Happy Motoring, FVL

Posted 5 years ago

“Straight forward to deal with”

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Posted 5 years ago

“We have just secured our second vehicle with the help of Ross Longmuir at FVL. Again, the second time round, he has been more than helpful, patient and able to provide all the information we asked. Can say we will be using Ross again, nothing is too much trouble and has put up with us being very indecisive the past couple of weeks. No issues whatsoever in the first vehicle leased, the most easiest process. Thanks again Ross”

Helpful Report

Posted 5 years ago

Thanks very much Leah and Alex! It's really great to receive such positive feedback and we're sure Ross will be delighted too! We hope the new car goes well for you and hope to welcome you back in the future! Happy Motoring, FVL

Posted 5 years ago

“Excellent service throughout the process with Gerard Kelly being particularly helpful”

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Posted 5 years ago

“Great service from Gerard from start to Finnish car is fantastic”

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Posted 6 years ago

Ho HO HO Lisa. Seasons greetings. Your review is worth its weight in Gold (frankincense and myrrh). We hope the new car goes as well as Rudolph. Happy Christmas, FVL

Posted 6 years ago

“Good service and friendly staff are keep everything simple”

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Posted 6 years ago

“FVL's John Gallagher was more attentive and came up with the required vehicle and deal better than my previous lease supplier.”

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Posted 6 years ago

First Vehicle Leasing is rated 4.8 based on 1,526 reviews