First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,526 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,526 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy, peasy lemon squeezy! Seamless process, friendly advice, on time delivery and my expectations met and exceeded in many ways!”

Helpful Report

Posted 5 years ago

Hi @Steeliebobs! The proof of the pudding is in the eating! We're delighted to hear that you enjoyed the process and we hope the new car is going well for you! We hope to welcome you back for more automotive treats again in the future! Happy Motoring, FVL

Posted 5 years ago

“Good service did everything promised”

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Posted 5 years ago

“I found the experience of leasing a car with FVL easy. I have just received my second VW golf with them after 3 years leasing my first Golf with them. Customer service is good during and after. A positive experience and am sure the next 3 years will also be the same.”

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Posted 5 years ago

Hello Malgorzatta and thanks for taking the time to share your feedback for us online, it means a great deal. We're delighted that you have chosen to use us again and we will be more than delighted to welcome you back should you need another in the future! Happy Motoring, FVL.

Posted 5 years ago

“How the staff communicated all information in a courteous manner, in particular Claire Khan.”

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Posted 5 years ago

Thank you for the kind review Hugh, we hope the new car is going well for you! Happy Motoring, FVL

Posted 5 years ago

“FVL's approach from the outset was to ensure I was happy with the service I received from enquiry to eventual receipt of my vehicle. It didn't end there! The after-service care has been very impressive.”

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Posted 5 years ago

Thanks for your kind review Scott! We're delighted that you enjoyed the service and we hope the new car is going well for you! Happy Motoring, FVL!

Posted 5 years ago

“Helping with organising the collection of the previous car so I didn’t have to worry!”

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Posted 5 years ago

“Great friendly service and honest people 👍”

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Posted 5 years ago

“Delivered on time and customer contact”

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Posted 5 years ago

“Kept me informed all along the way”

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Posted 5 years ago

Hi Sanjeev and thanks for your review! We hope the new car is going well! Happy Motoring, FVL

Posted 5 years ago

“Great service from start to finish. The staff always called me back and ensured I was kept informed every step of the way.”

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Posted 5 years ago

“As always very professional, quick to respond and excellent service from start to finish. This is the 3rd car I have leased and would highly recommend (and have) to family and friends”

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Posted 5 years ago

Hi Joan! Thanks for choosing FVL for a third time! We're delighted that you have enjoyed the service we provide, not just once but for your last three cars! We hope the new car goes well and we hope to welcome you back again! Happy Motoring, FVL

Posted 5 years ago

“very good from start to finish, love my new car and a pleasure to deal with.”

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Posted 5 years ago

“Firstly, this is my first time leasing a car! Everything has gone extremely smooth so far; from ordering the vehicle , right through to delivery. I had to travel to Aberdeen from Shetland, by ferry, to pick up the car but all went extremely well. The car was just as I expected. All in all although it is early days yet, I am extremely satisfied with First Leasing and will probably go back to them for another vehicle at the end of my lease period! W J Anderson.”

Helpful Report

Posted 5 years ago

Hello Will and thanks for taking the time to share your feedback with us, we appreciate it. We're delighted that you chose First Vehicle Leasing for your first leased car! And it makes it even better that you are extremely satisfied with the process as that really is our mission! We hope the new car looks after you well and we hope we can welcome you back again should you need another in the future! Happy Motoring, FVL

Posted 5 years ago

“Very easy to deal with talked me through everything and easy to understand.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“I used fvl for my first car,second lease with another company who where useless Now back with fvl and so much better already,always on phone to keep you updated and when car is delivered to check everything is as expected”

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Posted 5 years ago

Hi John and thanks for taking the time to share your feedback that's great. Glad to hear all is well and we hope to welcome you back should you need another! Happy Motoring, FVL

Posted 5 years ago

“Excellent service provided by Scott Russell (Account Manager) from start to finish. Very competitive pricing and secured the car we were looking to lease.”

Helpful Report

Posted 5 years ago

Hello Hugh and thanks for your kind review it means a lot to us. We hope the new car goes well for you and we hope to welcome you back should you need another in the future. Happy Motoring, FVL

Posted 5 years ago

“FVL Delivered a first class service from the initial enquiry right through to the delivery of the vehicle.”

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Posted 5 years ago

“From start to finish the whole process was explained and actioned accodingly, on-time and in full. All FVL staff interacted and communicated extremely professionally and responded with feedback and updates regularly....A SPECIAL MENTION TO SCOTT RUSSELL....his help and insight to my vehicle selection was invaluable and played a large part in me selecting FVL as my chosen provider. Thanks again”

Helpful Report

Posted 5 years ago

Hi Gary, Wow! High praise indeed. Thanks so much for taking the time to share your feedback it means a great deal. We will be sure and pass your comments onto Scott also, he will be delighted to hear them. Thanks again for choosing First Vehicle Leasing, we hope the new car goes well and look forward to welcoming you back should you need another leased car in the future. Happy Motoring, FVL

Posted 5 years ago

“Through family”

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Posted 5 years ago

First Vehicle Leasing is rated 4.8 based on 1,526 reviews