First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,529 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,529 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with customer service, car delivered on time in prime condition”

Helpful Report

Posted 7 years ago

Hello Graham and thanks for sharing your feedback online. We hope you are enjoy the new car. Happy Motoring, FVL.

Posted 7 years ago

“The customer service was excellent. Tony worked really hard to get me a good deal and the car that I wanted”

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Posted 7 years ago

Hello Lorrelle and thanks so much for the kind review. We are extremly glad to hear that we were the ones to source your new car and leasing deal. We know hope you are enjoying the new car. Happy Motoring, FVL.

Posted 7 years ago

“Very efficient from taking order to arranging collection of current car and delivery of new one.”

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Posted 7 years ago

“Frazer.. he is a credit to your company”

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Posted 7 years ago

“Very customer focused, in making sure the exact requirements are met. Very friendly and approachable whilst remaining completely professional throughout.”

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Posted 7 years ago

Hello Michelle and thank you very much for sharing your brilliant feedback. It means a lot to hear this as we work very hard on our customer service. We hope you are enjoying your new car, we think you will be! Happy Motoring, FVL.

Posted 7 years ago

“The whole initial process of selecting a car was made very easy and the staff were very competent and patient. Once I had ordered the car, they were very efficient at providing regular updates on the status of the order. I was very impressed with the service.”

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Posted 7 years ago

Hello Andrew. That's an excellent review. Thanks so much for taking the time to share your exprience online. We do hope the new car is doing everything you need it to and more. Happy Motoring, FVL.

Posted 7 years ago

“The service these guys give you is 10 out of 10, very helpful and always appear to be willing to help.”

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Posted 7 years ago

Hi Paul and thanks very much for glowing review! We are delighted to hear that you find our service to be 10 out of 10, we can't ask any more than that. We hope you are now enjoying your new car. Happy Motoring, FVL.

Posted 7 years ago

“Staff was helpful and supportive and offered vehicle which met my spec and price briefs”

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Posted 7 years ago

“Chris made the process easy.first time I’ve leased didn’t have a clue Chris was helpful start to finish”

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Posted 7 years ago

Hello Karen and thanks so much for sharing your feedback. We will of course pass your comments onto Chris as we are sure he will be delighted to hear them also. We hope you are enjoying your new car. Happy Motoring, FVL.

Posted 7 years ago

“excellent and rapid responses to questions and queries”

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Posted 7 years ago

Hello Dennis. Thanks so much for sharing your fantastic feedback online, it means a great deal to us. We hope the new car is doing everything you need it to do. Happy Motoring, FVL.

Posted 7 years ago

“Because they assisted me throughout in ordering a new vehicle”

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Posted 7 years ago

Hello James and thanks very much for sharing your feedback online. We hope you are now enjoying the new car! FVL

Posted 7 years ago

“The paperwork organisation with ALD was poorly handled. I had requested that FVL change my contact address several times, it was never done. Then the paperwork was sent using my old address, I again asked FVL to change it they said "but we would have to re-start all the paperwork, just leave it as the old one".....FVL then required proof of address which meant of course that we had to change my address! This delayed the whole process a lot which cost me a lot of money. My first experience was extremely good which is why I came back to FVL. The second one was awful and I doubt I would come back. James Smith”

Helpful Report

Posted 7 years ago

Hello James. We are sorry to hear about your experience. We try extremly hard to make sure that the process runs as smoothly as possible, but sometimes things can go wrong. I have tried to call you in connection with your experience. If you have a moment please get back in touch with Tony on 0345 365 3016. We hope you are now enjoying the new car. FVL.

Posted 7 years ago

“Good customer service, from initial enquiry to vehicle delivery. Very smooth process and very helpful customer service.”

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Posted 7 years ago

Hello Mark and thanks for taking the time to share your feedback. We are delighted to hear that found the process smooth and you found the customer service helpful! We hope you are now enjoying your new car! HAppy Motoring,FVL.

Posted 7 years ago

“Very helpful”

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Posted 7 years ago

“Excellent company very Ronseal what it says on the tin.”

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Posted 7 years ago

Hello Stuart, Thanks very much for leaving your feedback, we appreciate it. We are thinking that it's the first time we have been likened to a wood stain product... but in the context given, we will definitley take it!! We hope the new car is going well! Happy Motoring, FVL.

Posted 7 years ago

“The whole experience from selecting the make/model to taking delivery was smooth and the communication was excellent.”

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Posted 7 years ago

“Good communication throughout the process, Delivery on the date and time confirmed.”

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Posted 7 years ago

“Excellent customer service from point of order through to delivery. Regular updates regarding delivery. The car was delivered on time, no issues. Even after the car had been delivered they stay in touch to offer continued support should you need it.”

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Posted 7 years ago

Hello and thank you for leaving such great feedback. We hope you are now enjoying your new car! Happy Motoring, FVL.

Posted 7 years ago

“Very efficient, always called back with any questions or queries I had. Got me the best quote I had been offered. Really friendly service, would definitely recommend!”

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Posted 7 years ago

Hello Gina and thanks for sharing your feedback! It's great to hear you enjoyed the service and that you would recommend us to others. We hope you are now enjoying your new car! Happy Motoring! FVL

Posted 7 years ago

“Their procedure was very clear and easy to go forward. Car was delivered on time and in perfect condition and any phone calls with queries was handled perfectly.”

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Posted 7 years ago

Hello Shirley and thanks for your fantastic 5 star review! We are happy to hear that you found the process clear and easy. We hope you are now enjoying your car and of course if you need anything else in the future you know where to find us! Happy Motoring, FVL.

Posted 7 years ago

First Vehicle Leasing is rated 4.8 based on 1,529 reviews