First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,526 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,526 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service from Ross. Smooth transaction and easy to deal with. We have ordered a second vehicle due to the excellent service. Highly recommended”

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Posted 4 years ago

Hello Elaine, Thanks for your kind review. It's great that you have chosen FVL for your second car! Ross will be delighted to hear about the review also! We hope the first one has arrived with you and is going well. Happy Motoring, FVL

Posted 3 years ago

“This is the second lease vehicle we have had from FVL. Even during the very difficult Covid-19 pandemic we found the service to be fantastic, all staff professional and helpful. We had a minor blip as there was an issue with our new vehicle which, unfortunately, was delayed, but I was kept up to date at all times by Kiera Kennedy and Claire Khan. Both so helpful and friendly. Will def use this company again and recommend them.”

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Posted 4 years ago

Hello Jo and thanks for taking the time to share your review. We're delighted to hear that you have come back to us for a second time. And we really appreciate your patience here when having to wait, things have been challenging during the pandemic for sure, but we try our best to communicate when things don't go exactly to plan. We hope you are now enjoying your new car and we also hope we can welcome you back should you need another in the future. Happy Motoring, FVL

Posted 3 years ago

“Amazing service from Frazer Longmuir and the admin team, 3rd car from FVL would not go anywhere else.”

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Posted 4 years ago

Hello Linda! Thanks so much for the review, it means a great deal! We're delighted that you have chosen to come back to us for a third time! We hope the new car is going well and we'll see you again for the fourth! Happy Motoring, FVL

Posted 3 years ago

“Asked for a number of quotes for different cars. Picked my preferred car, accepted the quote, paid the fee, booked in delivery and a nice new car was delivered right to my door on the agreed date. Great Service.”

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Posted 4 years ago

Hello Grant, thanks for taking the time to share your feedback with us! We're ecstatic to hear that you enjoyed the service! We hope the new car looks after you well! Happy Motoring, FVL

Posted 3 years ago

“The chap who handled my enquiry and subsequent lease, Nick Tynan, was incredibly clear, patient and professional. Nick kept me posted on my application and credit checks. I had attempted this process with a couple of other companies who were slow, un-helpful and prone to 'ghosting' my enquiry. It was refreshing to have a positive and swift response, which as I understand during the current climate, has not been typical. Both Siobhan and Claire (hope they're both the correct spelling) who work in the office were very helpful and informative. Like wise the lady from ABC (I think Tracy?), who delivered the car. You might be able to tell from this feedback, I can be a bit of a pain in the arse when it comes to customer service, not rude, but a bit demanding certainly. so for me to say I was satisfied is a reasonably god endorsement. Cheers, J.”

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Posted 4 years ago

Hello James and thanks for taking the time to share your valuable feedback. It means a great deal! We always try to give a more personable experience, even now under the current circumstances. And we're happy to hear that you felt this came across. We will be sure to pass on your comments to the team, they will be delighted. Hopefully, the new car treats you well and we can welcome you back for another should the need arise. Happy Motoring, FVL

Posted 4 years ago

“Scott was a pleasure to speak too. Always there, had quick replies, and got everything done. Tina also retained the same high customer service with the regular updates and queries on delivery updates. This was then topped off with Matthew at Ecomotive Transport who delivered my car with 3 miles on it, which was amazing, straight from the factory it was made in, and then washed it for me while still on the transporter, to ensure I got a clean car. Thanks so much”

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Posted 4 years ago

Hello Mark and thanks for taking the time to leave such a detailed review! We're delighted that you found the service up to scratch and we're sure Tina and Scott will be happy with your comments. We hope the new car looks after you well and that we can welcome you back should you require another in the future. Happy Motoring, FVL

Posted 4 years ago

“Scott was very helpful and explained things clearly. Friendly service and kept me informed every step of the way.”

First Vehicle Leasing 5 star review on 9th December 2020

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Posted 4 years ago

Hello David and thanks for sharing your feedback and taking the time to upload a picture of your new Audi! It looks fantastic! We hope you enjoy the new car! Happy Motoring, FVL

Posted 4 years ago

“I am extremely happy with my new vehicle. Excellent service. I would highly recommend fvl.”

First Vehicle Leasing 5 star review on 7th December 2020

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Posted 4 years ago

Hello Ranjit and thanks for taking the time to share your feedback. And for uploading your photos the new Focus St-Line is rocking that Blue! We hope you enjoy it and we hope to welcome you back again should the need arise again. Happy Motoring, FVL

Posted 4 years ago

“Very good service. They had to deal with an extended lead time on my car but kept me informed through the process.”

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Posted 4 years ago

Hi Rick, thanks for taking the time to share your feedback, it's appreciated. We're sorry to hear about your extend lead time, yes this can happen, especially at the moment with how things are. Hopefully, you weren't disrupted too much and it sounds like you were kept well informed, which is great! Happy Motoring, FVL

Posted 4 years ago

“Peter really went over and above to help me find the car of my dreams within a really tight deadline. Thank you Peter!”

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Posted 4 years ago

Hello Rebecca, Thanks very much for your lovely review! We hope you enjoy the new car and that we can welcome you back should you need another in the future! Happy Motoring, FVL

Posted 4 years ago

“From the first interaction , I have been thoroughly impressed with the service. I am new to leasing and everything has been straightforward and amiable. I Recommend First Vehicle Leasing”

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Posted 4 years ago

Hello Malika and thanks for taking the time to share your awesome feedback. We really do appreciate it. We're ecstatic to know that you picked us as your first leasing company ever and we hope we exceeded your expectations. Hopefully, the new car looks after you and we hope to hear from you again should you require another in the future! Happy Motoring, FVL

Posted 4 years ago

“No hard sell - which helped the decision making. Kept my credit check payment valid throughout lock-down, which deonstates you put customer first. Always very responsive to me queries.”

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Posted 4 years ago

“Swift leasing option and deliver was really good”

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Posted 4 years ago

Hi Victoria and thanks for taking the time to share your feedback. We're delighted to hear that you are happy with the service! We hope the new car looks after you well! Happy Motoring, FVL

Posted 4 years ago

“Very efficient and friendly service throughout.”

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Posted 4 years ago

“Good efficient cost effective service with good communications”

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Posted 4 years ago

“The time taken to understand my requirements and actually listen to the customer, was by far better than any other company we dealt with. James was fantastic and can recommend this company highly. From start to end the service has been outstanding”

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Posted 4 years ago

Hello Rhys and thank you for taking the time to write your review! It means a lot to hear this, we do try to make it a real customer experience and not just a chatbot! We're glad you felt that we got it right! We hope the new car is treating you well! Happy Motoring, FVL

Posted 4 years ago

“Supplied a lovely car @ a good price.”

First Vehicle Leasing 5 star review on 23rd November 2020

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Posted 4 years ago

Hello Lee and thanks for taking the time to upload the brilliant photos of your new Mercedes-Benz GLB! It looks amazing! And thanks for the glowing five-star review too. We hope you enjoy it and we hope to welcome you back should you need another in the future! Happy Motoring, FVL

Posted 4 years ago

“Excellent service at FVL especially from Chris Peart who went out of his way to secure a car offer for me even though it looked unlikely. Chris managed to secure the car pre-covid and I was kept up to date regularly by Claire Khan and the car was delivered to me last week! Looking forward to dealing with FVL again for my next car.”

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Posted 4 years ago

Hello Mohammad and thanks for sharing your invaluable feedback with us! It means a great deal. We'll be sure to pass on your comments to both Chris and Claire, who will be delighted to hear them. We hope the new car looks after you well! Happy Motoring, FVL

Posted 4 years ago

“good choice of car good price good contact good service”

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Posted 4 years ago

Thanks for your review Angus! We hope the new car treats you well! Happy Motoring, FVL

Posted 4 years ago

“Clear communication, friendly staff and helpful throughout the process.”

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Posted 4 years ago

First Vehicle Leasing is rated 4.8 based on 1,526 reviews