First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,529 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,529 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service, no hassle. Organised and very responsive to emails.”

Helpful Report

Posted 7 years ago

Hello and thank you for sharing your experience online. We hope you are enjoying your new car! Happy Motoring, FVL.

Posted 7 years ago

“the quote fit our requirments exactly - easy decision”

Helpful Report

Posted 7 years ago

Hello Amy and thanks for sharing your feedback online. We are glad to hear your decision was an easy one! Here at FVL we strive to deliver the very best of customer service every time. Unfortunately your rating looks like we might have failed to deliver this? Our customer relations team have reached out to you and if you can get back to them with any further feedback you have that would be very much appreciated. We do hope you enjoy your new car! Happy Motoring, FVL.

Posted 7 years ago

“Car Quality is very good and customer service from FVL Team was very good too.”

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Posted 7 years ago

“I’m very happy with First Vehicle Leasing the service has been great from the first phone call with Peter to receiving the vehicle yesterday can fault it.”

First Vehicle Leasing 5 star review on 14th November 2017

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Posted 7 years ago

Hello Peter and thanks so much for taking the time to share your feedback. We are delighted to hear that you enjoyed the experience! That's a fantastic photo, thank you, it looks as though someone is very chuffed with dad's new high-performance-uber-practical-turbo-taxi!!! Enjoy it! Happy Motoring, FVL.

Posted 7 years ago

“Great service through out”

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Posted 7 years ago

Hello Lynn and thanks for sharing your feedback! We hope you are enjoying the new car! Happy Motoring, FVL.

Posted 7 years ago

“First class company. Have used FVL on two occasions now and cannot recommend them enough. From start to finish, the service has been amazing. A special thank you to Daniel for his wonderful aftercare. Do not hesitate to lease from this company. A very happy customer. 😊”

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Posted 7 years ago

Hello Susan and thanks so much for your glowing review! We are continually striving to improve our customer service, so it means a great deal to hear such positive feedback. Daniel will be extremely chuffed too we're sure! We hope the new car is doing what you need it to and more! Happy Motoring, FVL.

Posted 7 years ago

“Our first lease with FVL but so far very efficient and professional.”

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Posted 7 years ago

Hello Pete and thanks for sharing your feedback online! We are delighted to hear that everything went as you would expect and hope to invite you back for another lease when this one is up! Happy Motoring, FVL.

Posted 7 years ago

“The website was easy but comprehensive to use. Dealing with Steve over email/phone in the initial searching for the right car was smooth, he was helpful, friendly and quick to respond.”

Helpful Report

Posted 7 years ago

Hello and thank you for your kind feedback. We hope the new car is now doing everything you need it to and more! Happy Motoring, FVL.

Posted 7 years ago

“I was dealt with professionally throughout the process with regular updates from application through to completion.”

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Posted 7 years ago

Hello Stephen and thank you for sharing your experience online. We are happy to hear you found our service professional and communicative. We hope you are now enjoying your new car! Happy Motoring, FVL.

Posted 7 years ago

“Very quick response. Easy to talk to”

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Posted 7 years ago

Hello Becky and thank you for your five star review, it's very much appreciated. We hope the new car is going well for you. Happy Motoring, FVL.

Posted 7 years ago

“Made the whole process quick and easy. Would highly recommend”

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Posted 7 years ago

Hello Jessica and thanks for your kind review, it means a lot to us. We hope you enjoy the new car! Happy Motoring, FVL.

Posted 7 years ago

“An incredibly easy process from start to finish.”

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Posted 7 years ago

Hello Stephanie and thanks for sharing your feedback online. We are happy to hear you found the process and easy one. We hope the new car is going well for you. Happy Motoring, FVL.

Posted 7 years ago

“Very efficient,friendly,good to deal with in every way. Plus got a great deal on 2 lovely cars. Couldn’t be happier.”

Helpful Report

Posted 7 years ago

Hello Janet and thanks for your excellent feedback! We are delighted that you came back to us again and for two vehicles as well! We hope the new cars do everything you need them to and more! Happy Motoring! FVL

Posted 7 years ago

“Very helpful and extremely knowledgeable could not fault the man I dealt with (Peter sherry) I have recommended him to anyone I know who want to lease a car”

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Posted 7 years ago

“They were great, got the price down to suit our needs and sourced the colour we wanted”

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Posted 7 years ago

“Great friendly service”

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Posted 7 years ago

Hello Chris and thanks for your 5 star review! We are a friendly bunch! Hope the new car is going well. Happy Motoring! FVL.

Posted 7 years ago

“Good service again from FVL. From placing the order through regular updates to final delivery and Customer relations team, all went smoothly.”

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Posted 7 years ago

Hello John and thank you for the positive feedback. Glad to hear everything went as you have come to expect. We hope you enjoy the new car! Happy Motoring, FVL.

Posted 7 years ago

“yet again exceptional service. polite and helpful staff. Special thanks to Frazer Longmuir for his patience and helping me make the final decision on which car to pick. Working full time, having kids and grandkids I had little spare time to shop around for a new car. Frazer made this experience straight forward, simple and hassle free. Many thanks!”

Helpful Report

Posted 7 years ago

Hello and thanks for taking the time to leave your feedback online! We are delighted to hear that you found the experience straight forward and hassle free. We now hope you are enjoying the new car and the kids and grand kids are being chauffeured around in style!! Happy motoring, FVL

Posted 7 years ago

“Process was very efficient and all of my questions were answered with clarity. Customer care was excellent.”

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Posted 7 years ago

Hello David and thanks for sharing your feedback online, it means a lot to us. We hope you enjoy the new car and it does everything you need it to and more! Happy motoring, FVL.

Posted 7 years ago

“very professional and nothing was to much trouble. highly recommended”

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Posted 7 years ago

Hello Jenny and thanks so much for your kind words. We hope you are enjoying the new car! Happy motoring! FVL

Posted 7 years ago

First Vehicle Leasing is rated 4.8 based on 1,529 reviews