First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.83

4.8 Rating 1,531 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,531 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

Write Your review

Tell us how First Vehicle Leasing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I continue to use Ross to source all of my leased vehicles over last 4 years. I email what I need, he responds with what I need. Job done”

Helpful Report

Posted 6 years ago

Hi Emma and thanks for sharing your feedback online for us. We are delighted to hear that the process is a simple and straightforward one for you and we're sure Ross will be happy too! We hope the new car is going well for you! Happy Motoring, FVL

Posted 6 years ago

“I have had four conversations with various people at FVL All promised to call me back with the relevant information. Nobody ever did/has. I will not be renewing with FVL.”

Helpful Report

Posted 6 years ago

Hello Anthony, We're sorry to hear of the challenges you're having. Something must have went wrong with your enquiry or renewal information on our system. Please let us investigate this and we will revert back to you asap. With kind regards, FVL

Posted 6 years ago

“Very smooth process”

Helpful Report

Posted 6 years ago

“It started slow first getting details wrong and everything went well after that and on the last stage FVL gave me the wrong number plate to insurane the vecheal and we got there at the end. But the car is lovely my wife and myself enjoying driving it. Thank you”

Helpful Report

Posted 6 years ago

Hi Onker and thanks for taking the time to write your feedback. We're sorry to hear of the challenges you had. We will have a look into the notes and see if there is anyway of improving things for the future. Happy to hear that you like the new car and your wife is now enjoying it as that's the correct outcome! Happy Motoring, FVL

Posted 6 years ago

“Regular updates when I was ready to change cars. Competitive prices.”

Helpful Report

Posted 6 years ago

Thank you for sharing your feedback David, we hope the new car is going well! Happy Motoring, FVL

Posted 6 years ago

“Very efficient service with quick and accurate responses to all queries, in addition the rates offered were very competitive.”

Helpful Report

Posted 6 years ago

“really easy to deal with - car delivered at a time to suit us. Kept up to date the whole time - no complaints at all - and we LOVE our new car!”

Helpful Report

Posted 6 years ago

“First time I have leased a vehicle. Very happy with service.”

Helpful Report

Posted 6 years ago

“Great service.”

Helpful Report

Posted 6 years ago

“I have recently leased a Mercedes E-class from FVL and the whole experience has been a pleasure. Peter has been friendly and professional and I am very happy with the car and the deal.”

Helpful Report

Posted 6 years ago

Hi Mike and thank you for taking the time to leave your feedback it's very much appreciated. We're sure Peter will be delighted to hear the feedback also. We hope the new Mercedes looks after you! Happy Motoring, FVL

Posted 6 years ago

“Professional, accommodating and courteous”

Helpful Report

Posted 6 years ago

“In the end when we were dealt with the right person, we were dealt with extremely efficiently.”

Helpful Report

Posted 6 years ago

“Excellent customer service”

Helpful Report

Posted 6 years ago

“Everything happened smoothly from start to finish and I am delighted with my new car - all at a very competitive price too.”

Helpful Report

Posted 6 years ago

“Excellent service. Preferred car delivered all in a very professional manner.”

Helpful Report

Posted 6 years ago

“The personal and individual customer service provided by Tony. He was polite, knowledgeable, helpful and made sure I was kept informed Of the progress leaving me completely reassured of the situation”

Helpful Report

Posted 6 years ago

“From the first enquiry to the delivery of the car the whole process took less than 4 weeks! Peter was very helpful and kept me updated all the way through. I wouldn't have any hesitation in recommending them”

Helpful Report

Posted 6 years ago

“After a number of quotes that missed the mark for me I ended up with a replacement vehicle for similar rates. The team were also helpful in assisting with some issues raised by the previous finance company but disappointed the return was not fully supported (I understand this is the finance company issue).”

Helpful Report

Posted 6 years ago

“Always curtious and treat you like they value your business.”

Helpful Report

Posted 6 years ago

“Excellent service from start to finish”

Helpful Report

Posted 6 years ago

First Vehicle Leasing is rated 4.8 based on 1,531 reviews