First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,526 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,526 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, Chris gave me a 5star service from start too finish with it being so smooth I n the transaction. I will definitely being recommending him too family and friends for the future. Br Mr Butt”

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Posted 4 months ago

“A really straight forward experience for the 2nd time now using FVL. We were new to leasing 3 years ago but our positive experience brought us back again. We dealt with Chris who really was great, prompt communication and kept us in the loop regularly.”

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Posted 4 months ago

“We worked with your consultant Chris Peart. He kept us up to date with the vehicles that were available. Dealt with all our queries. Fully explained the leasing process and discussed our options with pricing. Once we had decided on the required vehicle, he ensured that all paperwork was completed correctly and again dealt with any queries concerning the formal contract. If we ever want any new vehicles we will always try Chris first. The service we received this time is the same as the excellent service we have received from Chris in the past.”

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Posted 4 months ago

“First vehicle leasing were so helpful in sorting out a new car for me to lease. The process was easy and Chris Peart was particularly helpful when I felt out of my depth. Very happy with the service so far”

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Posted 5 months ago

“Second lease via FVL and they are brilliant - pre-sales have been flawless both times (thanks Chris Peart for the support) - delivery sourcing admin all great highly recommended”

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Posted 5 months ago

“Great service form FVL Peter was always on hand when I had any queries and made the hand over from my own car to new lease easy.”

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Posted 5 months ago

“Leon helped us with our First Vehicle lease. Leon was friendly, helpful, identified our needs quickly and was efficient in sorting out a vehicle within 24 hours. The whole process from start to finish ran smoothly due to Leon and his team and the car was delivered on time. We would work with Leon again for car leasing.”

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Posted 5 months ago

“This is my 4th car with FVL. Peter Sherry always extremely helpful and easily contactable for any queries I had (and I had a few!) Thanks for all your patience whilst I chose my new car Peter. Highly recommend Peter/FVL. Thanks, Ann”

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Posted 5 months ago

“Peter Sherry managed my whole order from the initial stages. He was thorough and true to his word on pricing and provided fantastic customer service. As he did before, he did a great job from start to finish. He was professional , prompt and delivered. This is my fourth car with FVL and I wouldn’t hesitate to recommend them.”

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Posted 5 months ago

“This has been a complicated corporate lease hire arrangement due to our organisational structure and some fire fighting issues along the way, but throughout Peter has been striving to ensure we end up with the best possible outcome. Excellent communication throughout and we are incredibly grateful for all his help and assistance. We would definitely use again.”

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Posted 5 months ago

“I’ve been leasing cars from FVL for 20 years and wouldn’t go anywhere else. Chris Peart provided a first class service from start to finish. No complaints and very happy with the new vehicle.”

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Posted 5 months ago

“I have dealt with FVL for a number of years, and they have always shown great customer service, their vehicles are competitively priced, and nothing is too much trouble. Leon Lee has always been helpful and accommodating, and always able to offer great suggestions to suit my needs.”

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Posted 6 months ago

“I always receive great service from FVL. Peter Sherry is always there to make sure that the process from start to end goes to a higher level. Thank you Peter”

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Posted 6 months ago

“FVL are always a pleasure to deal with and give a great service. Thank you :)”

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Posted 6 months ago

“This is my second round of leasing with First Vehicle Leasing. Couldn't be happier. My contact point throughout both leasing contracts - Peter Sherry couldn't have been more helpful and communicative, no question was too small or left unanswered. The cars we've had have been (& continue to be) first class. Completely recomended.”

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Posted 6 months ago

“FVL, and Chris Peart inparticular, have been extremely helpful and attentive during the whole process, with expert guidance throughout. I would recommend the company without hesitation, and indeed have already done so.”

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Posted 6 months ago

“We have been very pleased with the communication via Chris Pert He has always been easily contacted when we had a question The whole process has been relatively smooth”

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Posted 6 months ago

“I am very happy with the service with first vehicle leasing Chris Peart was great, this is the second time using them”

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Posted 6 months ago

“I dealt with Peter Sherry who made getting a new lease vehicle very easy. nothing was too much trouble. His aim is to make sure the customer is fully satisfied and helps you with everything along the way. I would highly recommend FVL to other people.”

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Posted 6 months ago

“Although the agent I worked with was very good, delays on the car order meant I had to look at another vehicle, and although I had originally cleared finance, everything became a mess and I kept having to submit more and more financial information until I wasn’t sure I would even get a lease vehicle, so I switched and ordered with no hassle from a competitor, and then was very disappointed with FVL for not refunding me fee I had payed to them. My original order was made in February, so I should have allowed plenty of time to get delivery.”

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Posted 7 months ago

Hi Renee I'm sorry to hear that your experience with us left you disappointed. Unfortunately, we have to abide by the rules and requirements of our partner finance companies. In your case, they had asked for quite a bit of additional information but we were more than prepared to assist you to provide what was being asked for. As you decided to order a vehicle elsewhere and, as we had provided our service to you, we retained the fee you paid for our service, as per the terms and conditions of the order you signed with us. I hope this explains but, if not, please get in touch directly and we can discuss further. Duncan

Posted 6 months ago

First Vehicle Leasing is rated 4.8 based on 1,526 reviews