First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,526 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,526 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“kept us informed”

Helpful Report

Posted 6 years ago

“Excellent lease deal, friendly staff, positive service.”

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Posted 6 years ago

“Efficient service and great communication throughout.”

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Posted 6 years ago

“Good, quality and professional service. Excellent communications and vehicle delivered on time and as promised.”

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Posted 6 years ago

Hello Irvine and thanks so much for writing your review. We are glad that you enjoyed the experience and hope to welcome you back for your next new car lease! Happy Motoring! FVL

Posted 6 years ago

“Given an individual service - felt my custom was important. I was a person and not a number. Ross wanted to get the best deal for me. Quick and informative responses. Have already recommended your company to four other people.”

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Posted 6 years ago

Hello Hannah and thanks for sharing your feedback online. It's great to hear that you felt we valued your custom! We like to try and set ourselves apart when it comes to this in particular. We are delighted to know that you have recommended our services on already and are sure Ross will give them a 5 star service! Happy Motoring, FVL

Posted 6 years ago

“Excellent service from Frazer Langmuir. He took the pain out of a delayed delivery”

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Posted 6 years ago

“I have used FVL a couple of times now due to the excellent customer service and efficiency.”

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Posted 6 years ago

“Very quick to respond to every question. Delivered the car really quickly and followed up to ensure everything was ok after.”

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Posted 6 years ago

Hello Catrina and thanks for taking the time to share your feedback with us. We hope the new car is going well for you! Happy Motoring, FVL

Posted 6 years ago

“The person we talked too was extremely helpful, patient and went to great length to try to understand our particular situation and find a solution to it. Great job!”

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Posted 6 years ago

Hello Guillermo, Thanks for sharing your feedback it means a lot. It's great to hear that you enjoyed the tailored service that we look to provide. We do hope that you are now enjoying your new car as a result! Happy Motoring, FVL

Posted 6 years ago

“My first contact was with Duncan Paterson who was brilliant. He was very helpful and informative and was quick to respond to all my questions. And I had a lot of questions! I'm sure I sent him a list! We spoke on the phone and on email and i felt very reassured throughout the process.”

Helpful Report

Posted 6 years ago

Hello Gill and thanks very much for taking the time to share your feedback. We're sure Duncan will be delighted to hear about your review also. We hope the new car is going well for you. Happy Motoring, FVL

Posted 6 years ago

“I had to chase up everything for every single part of this process. from sorting out delivery of the car to just waiting on an email. I call up, get told i was sent said email then 5 mins after the call a miraculous email arrives. I was told the car should have been with me between mid to late September. gets to late September and the person who was dealing with me wasn't in the office until October 1st. the car arrives on the 5th. what should have been a 4 week profess turned into 7 weeks. nobody was keeping me informed no apologies until I rang up myself as was normally the case. I want trying to chase any kind of compo but you would expect a company with such a rep to so that as a bare minimum. I was so close to pulling out on the deal. I'm so unhappy with the way I was dealt with. unless I get offered something great or at least some kind of compo I will not be using not recommending FVL to anybody. if I could be bothered I would write down every single thing that was just totally unacceptable from a professional company but seeing as certain people couldn't even be bothered to send me an email I won't be doing so. to be totally honest. I can't wait for this lease to be over I feel a bit robbed that I'm tied into a contract with a company that does not deserve my business. this is not how you treat customers. unless something is done about this I will posting this reviews on social media. I would really appreciate a phone call so I can explain fully from start to finish the run around I've been through. if you're not going to offer me something as compensation then don't bother ringing. the reviews will be going up in the very near future. by the way, the lady I first dealt with was brilliant no complaints with her what so ever (Michelle hill) but I guess she sealed the deal. so once you had my agreement don't suppose you really cared too much after that. that is how I felt”

Helpful Report

Posted 6 years ago

Hi Stefano. We are sorry to hear that you feel this way. We can't offer you compensation. You can however submit a formal complaint to our relations manager tony.king@fvl.co.uk or call him directly on 0345 365 3016 and he will be able to investigate the complaint for you. Kind regards, FVL

Posted 6 years ago

“People we dealt with was very helpful and considerate and put our minds at ease would definitely recommend to anyone”

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Posted 6 years ago

“keira from fvl was brilliant great communication throughout absolutely love the car, great company to deal with. price was the best i had, will deal with again a+++++++++ ryan mercedes e class amg estate”

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Posted 6 years ago

Hello Ryan and thanks for the glowing report!! We're delighted to hear that you enjoyed the service this much and are now enjoying your new Mercedes! Happy Motoring, FVL

Posted 6 years ago

“I was kept fully informed of the delivery of my car and the driver called night before as promised to give me a time. He also was there on time and very polite and helpful”

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Posted 6 years ago

“I was new to leasing but Peter at FVL made the whole process appear effortless. I was kept advised at every stage and it was all so quick and easy.”

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Posted 6 years ago

Hello Alan, Thanks very much for the review. We are delighted to hear that you chose FVL for your first leased car! And we're ever more ecstatic that you feel that was the right choice! We hope you are now enjoying your new car and we hope to welcome you back for your second leased car should you have the requirement! Happy Motoring, FVL

Posted 6 years ago

“From the first telephone call through to delivery of my car I could not fault the service, efficiency and speed of the process from start to finish.”

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Posted 6 years ago

Hello Mike and thanks so much for taking the time to share your feedback. We are delighted to hear that you were happy with the process and to hear that you now have your lovely new car! Happy Motoring, FVL

Posted 6 years ago

“Very efficient and professional service . Helped with making decision and good communication . Delivery was prompt and kept to timescales”

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Posted 6 years ago

“Response times and overall service from FVL has been very good. Car was delivered early and everything was as agreed!”

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Posted 6 years ago

“great staff professional.”

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Posted 6 years ago

Hi Nick and thanks for taking the time to share your review, it's very much appreciated. We hope the new car goes well for you. Happy Motoring, FVL

Posted 6 years ago

“Just taken delivery of my 3rd car from First Vehicle Leasing. Helpful staff, great service and communication.”

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Posted 6 years ago

Hello Annette, Thank you for your feedback and your continued custom! We very much appreciate it. We are delighted to hear that you enjoy the communication and find our staff helpful! We hope the new car is going well too. Happy Motoring, FVL

Posted 6 years ago

First Vehicle Leasing is rated 4.8 based on 1,526 reviews