First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,526 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,526 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast, efficient and polite”

Helpful Report

Posted 5 years ago

Thanks for the review Steve! We hope you are getting to grips with the new car! Happy Motoring, FVL

Posted 5 years ago

“Have a look at Trust Pilot reviews - No honour or morals - do not use. Scott found the car that we were looking for and sent us offer document on email. We accepted the offer letter and paid admin fee to secure car. Scott confirmed that the car had then been ordered, after a long process in finding the right car we thought we were now there. However, next day Scott called back to say that he could no longer honour the deal as he had got his pricing wrong. A genuine error was made on his part but rather than accepting their responsibility and honouring the deal they advised that we would just have to pay the increase amount of £30+ per month. I then spoke to Duncan (the manager), who advised that they were not going to honour the deal end of. Very, very poor service all round. Scott was genuinely sorry but Duncan's tone was pretty much tough. Not a good way to be dealing with customers and I would strongly suggest that you look elsewhere for a leasing company with better systems and controls than this one.”

Helpful Report

Posted 5 years ago

Hello Stuart. We're genuinely sorry to hear about your experience. To try and explain Scott has been with the company for one month (and has been doing very well). We offer 7'500 different cars using 8 different finance systems and sometimes with the amount of work involved in quoting just one car, human error can occur unfortunately. In terms of systems and controls, we have an extensive back end system that controls the vehicle ordering, which is probably what flagged your error. We also do our best to mitigate against these kinds of things from happening with regular training, refreshers and staff one to ones, but again with newer members of the team mistakes are actually quite likely, hence why we couldn't make up the cost. It's not an honor or moral issue, we will always help where we can but unfortunately mistakes can happen. Lastly thank for your feedback as this kind of thing, although not positive for us in this case really helps us to improve our service. FVL

Posted 5 years ago

“2nd lease with this company, I have always been made to feel like a person not an account number, would recommend them to anyone looking for a lease car, and considering I am almost 500 miles away very impressed with the service. Accounts and Sales all good no complaints. Thank you from Reading.”

Helpful Report

Posted 5 years ago

Hello Stuart and thanks very much for taking the time to share your feedback! It really means a great deal. Thanks also for the recommendation that's the name of the game for us, good honest service, treating people like we would like to be treated ourselves! We hope the new car looks after you well and we hope to welcome you back for a 3rd! Happy Motoring, FVL

Posted 5 years ago

“The car arrived 2 weeks ago and I'm absolutely thrilled to bits. Frazer Morrison is the man who certainly can - from my initial email to the various quotations and brochures right through to the delivery. Contact has been efficient, effective, professional, consistent, reliable, transparent and focused entirely on my needs (customer first). I was given a fantastic deal, and I think my neighours are now quite envious (and they should be too). I will certainly be going back to these guys upon expiry of this lease. Happy motoring ya'll”

Helpful Report

Posted 5 years ago

Hi Mr Jam! Absolutely blown away with your comments, thanks so so much! It means a great deal when someone takes the time out their day to write such a detailed review! Delighted to hear that you'll come back to us at the end of the lease, it's always a great sign when people want to return to use us again. We hope the new car looks after you well and happy motoring back at you! FVL

Posted 5 years ago

“Courteous and informed”

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Posted 5 years ago

“First Class Service”

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Posted 5 years ago

“Supplying the car that I wanted at the best price.”

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Posted 5 years ago

“Good efficient service”

Helpful Report

Posted 5 years ago

Hi Ryan, Thank you very much! We're glad to hear you're happy! Happy Motoring, FVL

Posted 5 years ago

“Great customer service, called me back when stated unlike 3 other lease companies. Very attentive, quick to get back to me when questions were being asked.”

Helpful Report

Posted 5 years ago

Hello Kamaljit and thanks so much for taking the time to share your brilliant review! It's very much appreciated. We're delighted to hear that you enjoyed the service and we hope to welcome you back should you need another in the future! Happy Motoring, FVL

Posted 5 years ago

“Really great service”

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Posted 5 years ago

“I found our sales guy Scott Russell to be super helpful nothing was too Much trouble. He took down what we wanted and was back to us in a matter of an hour or so with that we had asked for. He made the experience easy and would definitely use FVL again and Scott. We have now received our new lease car which we are really happy with and even the man who dropped it off sat with me to go through everything and was really helpful and polite.”

Helpful Report

Posted 5 years ago

Hi Sarah and thanks for taking the time to leave such a great review! We're delighted to hear about your experience as it's the kind of thing that we aim to provide consistently! We hope the new car is going well for you and to welcome you back again in the future should you need another! Happy Motoring, FVL

Posted 5 years ago

“Excellent service from everyone I spoke to. Very straightforward process and always able to speak to someone if I had any questions.”

Helpful Report

Posted 5 years ago

Hello Matthew and thank you for you kind review! Those are the kind of comments we like to hear! We're delighted you enjoyed the service and hope to welcome you back should the need arise again in the future! Happy Motoring, FVL

Posted 5 years ago

“Totally professional, everything promised was deliver. Alan was great.”

Helpful Report

Posted 5 years ago

Hello Lorrie and thanks for your feedback, it's very much appreciated! We hope the new car is going well for you! Happy Motoring, FVL

Posted 5 years ago

“Quick easy is organise.”

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Posted 5 years ago

Thank you Jane. We appreciate the review and hope the new car is going well! Happy Motoring! FVL

Posted 5 years ago

“Received my new Toyota beginning of Aug 2019. Great service from David who dealt with my enquiry professionally as always. Thanks to all the team at FVL.”

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Posted 5 years ago

Hello Paul and thanks for sharing your feedback with us online. We hope the new Toyota goes well for you, we're sure it will! Happy Motoring, FVL

Posted 5 years ago

“Great company to deal with. Craig was very helpful with my many questions and the process was fast and smooth! Would definitely recommend!!”

Helpful Report

Posted 5 years ago

Hi Matt and thanks for taking the time to share your feedback with us! We're delighted to hear that the process went smoothly for you . We hope that the new car is going well (we hear they go very well!) for you and hope to welcome you back again in the future. Happy Motoring, FVL

Posted 5 years ago

“Fast effective service. Communication could be improved.(sometimes hard to contact individual staff members.) Would recommend to others.”

Helpful Report

Posted 5 years ago

“Prompt response to enquiry and clear explaination of PCH leasing. Efficiently arranged financing and sourced and delivered new car within 14 days1”

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Posted 5 years ago

“Very efficient and great communication”

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Posted 5 years ago

Hi Susan, Thanks for your review! We hope the new car is going well for you! Happy Motoring, FVL

Posted 5 years ago

“Brilliant experience, from start to finish all of the staff that I had contact with we’re superb.”

Helpful Report

Posted 5 years ago

Hello David and thanks for taking the time to share your feedback. We're delighted to hear that you enjoyed the service. We hope the new car is doing great and hope to welcome you back should the need arise again in the future! Happy Motoring, FVL

Posted 5 years ago

First Vehicle Leasing is rated 4.8 based on 1,526 reviews