First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,526 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,526 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The signing process was very quick and efficient”

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Posted 6 years ago

“They fulfilled all my needs and Tony Yates made sure I was receiving the best deal at the quickest time scale”

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Posted 6 years ago

Hi Jack, Thanks for the review it's very much appreciated! We are sure Tony will happy to hear the feedback also. We hope the new car looks after you well! Happy Motoring, FVL

Posted 6 years ago

“Amazing service!!! Fantastic communications, really professional staff, unbelievably efficient organisation”

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Posted 6 years ago

Hello Anthony and wow that's glowing praise indeed. Thank you! We hope the new car is going well for you! Happy Motoring, FVL!

Posted 6 years ago

“As i hadnt leased a car before everything was explained to me in detail.”

First Vehicle Leasing 5 star review on 8th October 2018

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Posted 6 years ago

Hello Laura and thank you for leaving your review for us and for your lovely pic, the new car looks amazing! We are glad that everything was explained to you properly as it should and of course it doesn't stop now, if you need anything else please don't hesitate to get in touch! Happy Motoring, FVL

Posted 6 years ago

“John Hart was my first point of contact and he made the experience an excellent one. He was informative and solved any issues immediately.”

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Posted 6 years ago

Hello Maxine and thank you for taking the time to share your review. We are happy to hear that John looked after you well and you got the experience you were looking for! We hope the new car is looking after you well! Happy Motoring, FVL

Posted 6 years ago

“My car was driven to my delivery address from Hull to Nottingham and had 107 miles on the clock at handover. Effectively, in my eyes making this car second hand, at the point of handover. I have leased many vehicles and have always had them delivered on a low loader with 0 miles on the clock. We will have to assume that the delivery driver was a responsible person and didn’t thrash it all the way. I would have preferred collection but I was not given the option.”

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Posted 6 years ago

Hello Mike and thanks for leaving your review. We can't improve without this kind of information. In this case however we have tried numerous ways of mitigating against unhappy customers with driven delivery, most of the time - but not always successfully! We used to offer transported delivery, but due to the driver hour regulations and sheer volume of deliveries, the cost became prohibitive to most people then with an extremely low take up rate ,it was ended a couple of years back. We also used to offer for the client to go and collect their new car (and some customers liked this idea) but due to the way that a lot of deals operate now, vehicles coming from Ports and PDi centres nationally, the logistics of this and the insurance coverage not being suitable for the public, we had to stop this too. Leaving us with the driven delivery. There can be the odd exception when a dealer own their own transport and do multiple deliveries from a trailer but this is rare. We will continue to monitor this situation moving forward however and also continue to explore all avenues. We do hope now that the new car is with you that you enjoy it and please know that your mileage allowance won’t begin until the vehicle reaches you, so this won’t affect your overall allowance. Happy Motoring, FVL

Posted 6 years ago

“Excellent process from start to finish, bit of an “Old man & technology” issue maybe a bit more user friendly would reduce chase up calls. Car was covered in sand when delivered would be my only criticism 👍🏻”

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Posted 6 years ago

Hello Steve and thanks for sharing your feedback online. We have been 'streamlining' (used loosely) our processes to make them as efficient and straight forward as possible! But we understand where you are coming from about the technology! Whilst striving to comply with our regulators does increase the amount i's to be dotted and t's to be crossed and this seems like the best way to go! We hope the new car is treating you well! Happy Motoring, FVL

Posted 6 years ago

“Excellent customer service and such an easy transaction. Would definitely recommend.”

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Posted 6 years ago

“I have a new car”

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Posted 6 years ago

“Finding the car I wanted and at the budget for me.”

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Posted 6 years ago

“Great service - from enquiry to hand over”

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Posted 6 years ago

“The car we wanted was out of stock, and we were told the only one available for the date we required was the next model up which was a further £40.00 per month. We agreed to this and were promised the vehicle for the middle of September. On trying to arrange delivery, we were told that this vehicle was not in the country and would not be delivered until almost the end of September. The vehicle arrived on 27.9.18 and my employee was left without a vehicle for a few days and was unable to come to work. Very disappointing.”

Helpful Report

Posted 6 years ago

Hi Keri and thanks for sharing your feedback online as without it we can't improve. Unfortunately in the market we operate, as a leasing broker, bulk stock offers can sell out very quickly, they can often be available nationally and there is little anyone can do to control this. Delivery times from Manufacturers can and do often fluctuate. This can be for a number of reasons, parts shortages (known as back order), shipping delays or adverse weather even, to give a few examples. This is applicable for vehicle brokers and dealerships alike unfortunately and often it's very much beyond our control. We would as a business very much like for this not to be the case and we're very sorry that your car was delayed. We are glad that you now have the vehicle and hope it looks after your employee well. FVL

Posted 6 years ago

“Honeast and open from the very beginiing”

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Posted 6 years ago

“Excellent service and a good handover”

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Posted 6 years ago

“John Gallagher top bloke”

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Posted 6 years ago

“I continue to use Ross to source all of my leased vehicles over last 4 years. I email what I need, he responds with what I need. Job done”

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Posted 6 years ago

Hi Emma and thanks for sharing your feedback online for us. We are delighted to hear that the process is a simple and straightforward one for you and we're sure Ross will be happy too! We hope the new car is going well for you! Happy Motoring, FVL

Posted 6 years ago

“I have had four conversations with various people at FVL All promised to call me back with the relevant information. Nobody ever did/has. I will not be renewing with FVL.”

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Posted 6 years ago

Hello Anthony, We're sorry to hear of the challenges you're having. Something must have went wrong with your enquiry or renewal information on our system. Please let us investigate this and we will revert back to you asap. With kind regards, FVL

Posted 6 years ago

“Very smooth process”

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Posted 6 years ago

“It started slow first getting details wrong and everything went well after that and on the last stage FVL gave me the wrong number plate to insurane the vecheal and we got there at the end. But the car is lovely my wife and myself enjoying driving it. Thank you”

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Posted 6 years ago

Hi Onker and thanks for taking the time to write your feedback. We're sorry to hear of the challenges you had. We will have a look into the notes and see if there is anyway of improving things for the future. Happy to hear that you like the new car and your wife is now enjoying it as that's the correct outcome! Happy Motoring, FVL

Posted 6 years ago

“Regular updates when I was ready to change cars. Competitive prices.”

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Posted 6 years ago

Thank you for sharing your feedback David, we hope the new car is going well! Happy Motoring, FVL

Posted 6 years ago

First Vehicle Leasing is rated 4.8 based on 1,526 reviews