First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,529 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,529 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time round with FVL no hassle whatsoever,Gerald and the girls are so helpful n knowledgeable,great service all round”

Helpful Report

Posted 7 years ago

Hi Lynn, We will pass on your kind feedback to the team as they will be delighted to hear it. It goes without saying that we hope you enjoy the new car and hope to hear from you for your next one, if you don't hear from us first! Happy Motoring, FVL.

Posted 7 years ago

“First class Ross was very patient with me and all went smoothly Only problem was car arrived with paint chip on bonnet Customer Services at FVL contacted Dealership now waiting for car to go in for repair, not good for a brand new car but these things happen. Dislike me having to pay for repair then submit invoice to get reimbursed.”

First Vehicle Leasing 5 star review on 17th August 2017

Helpful Report

Posted 7 years ago

Hi Alan and thanks for your kind review. We are sorry to hear about the stone chip and have organised the body shop to invoice BMW directly for you to save you having to pay out. We hope this rectifies things for you. Then you can get back to enjoying your new BMW! Happy motoring, FVL.

Posted 7 years ago

“Good quick service and helpful staff.”

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Posted 7 years ago

Hi and thanks very much for your kind feedback and your 5 star review. It means a lot to everyone at FVL! We hope you enjoy your new car. Happy Motoring, FVL.

Posted 7 years ago

“My first time leasing a car the process was made simple with a very competitive price wth a no pressure quotation I was kept fully informed from placing my order to delivery. .my Audi A4 S Line.. is perfect thankyou”

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Posted 7 years ago

Hello Spencer and thank you for taking the time to leave your feedback. We are glad to hear that you chose First Vehicle Leasing for your first car lease and we hope you chose us again in the future! It's also great to hear that you are happy with your new Audi, we're sure it will be lovely. Happy Motoring, FVL.

Posted 7 years ago

“Great service! Car was parked outside my house within 2 weeks of ordering.”

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Posted 7 years ago

Hello Christopher, Thank you for the glowing 5 Star review! We are really glad to hear the process was speedy for you! Happy Motoring, FVL

Posted 7 years ago

“Easy to use”

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Posted 7 years ago

“Very efficient service. Kept me up to date at all times on the progress of my new vehicle.”

Helpful Report

Posted 7 years ago

Hello! Thank you for your kind review, we're glad to hear that you enjoyed the process and we hope your enjoying your new car. Happy Motoring! FVL

Posted 7 years ago

“very competitive pricing good communication/friendly staff phone calls/emails get an immediate response What more can you ask for?!?”

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Posted 7 years ago

Hello Daniel and thanks for your glowing report! It means a great deal to us to hear such positive feedback. Hopefully you are enjoying your new car! Happy Motoring, FVL.

Posted 7 years ago

“I've used them for a few cars not and wouldn't use anywhere else”

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Posted 7 years ago

Hello and thanks for your lovely comments they are very much appreciated. We hope you enjoy your new car! Happy Motoring, FVL!

Posted 7 years ago

“Professionalism, perfect reactivity and kindness of the team”

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Posted 7 years ago

Hello Géraud and thank you for your fantastic review. We do appreciate you taking the time to leave your feedback and we hope you are enjoying the new car! Happy Motoring, FVL.

Posted 7 years ago

“Great service from the start, throughly satisfied and would (and have done) highly recommend”

Helpful Report

Posted 7 years ago

Hi and thanks for your kind review. We are delighted to hear that you are thoroughly satisfied with the service and would recommend us! It means a great deal. Lastly we of course hope that the car is doing everything you need it to and more! Happy Motoring, FVL.

Posted 7 years ago

“This was a smooth transaction and everyone was courteous and helpful.”

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Posted 7 years ago

Hello and thanks for sharing your experience on-line. We hope you are enjoy the new car! Happy Motoring, FVL.

Posted 7 years ago

“Everything was completed as informed”

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Posted 7 years ago

“very efficient service and explanations at all times”

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Posted 7 years ago

Hi Sharon and thanks for your wonderful 5 Star review! We now hope you are enjoying your new leased car. Happy motoring, FVL!

Posted 7 years ago

“Outstanding Service”

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Posted 7 years ago

“The leasing process was made easy from start to finish. My point of contact was able to answer any questions that I may have had as well as dealing with the process efficiently.”

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Posted 7 years ago

Hello Mark and thanks for your kind feedback. We are happy to hear that you found the process easy and efficient. Hopefully you are enjoying the new car too! Happy Motoring, FVL.

Posted 7 years ago

“fantastic service from start to finish all happened as they said kept informed throughout the process well done”

Helpful Report

Posted 7 years ago

Hello and thank you for your fantastic review! We really appreciate you taking the time to share your experience. Of course we hope you enjoy your new car, happy motoring! FVL

Posted 7 years ago

“Great good customer service”

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Posted 7 years ago

Hi Jason and thanks for your kind review! We hope you are enjoying your new car. Happy Motoring, FVL.

Posted 7 years ago

“Helpful and fast”

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Posted 7 years ago

Hello and thanks for your 5-Star Rating! We hope your new car is treating you well! Happy Motoring, FVL

Posted 7 years ago

“Excellent communication from start to finish. Every member of the team extremely helpful.”

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Posted 7 years ago

Hello and thank you for your fantastic review. It's great to have such good feedback. We hope you are enjoying your new car! Happy Motoring, FVL.

Posted 7 years ago

First Vehicle Leasing is rated 4.8 based on 1,529 reviews