First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,526 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,526 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used FVL for a few years now and I have always been happy with the service. At the end of each lease I always hunt around for deals, but I find they are competitively priced so there is no need to go elsewhere.”

First Vehicle Leasing 5 star review on 26th August 2020

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Posted 4 years ago

“They kept me informed through the pandemic.”

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Posted 4 years ago

“Stewart was very helpful and went above and beyond to find us the car that we wanted. After being refused credit on a vehicle previously, he made the whole process quick and easy. We’re over the moon with our new vehicle and would definitely look to lease another car from you in future.”

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Posted 4 years ago

“Very happy with the customer service, but the car arrived slightly later than promised”

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Posted 4 years ago

“Very good customer service”

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Posted 4 years ago

“Received a fantastic service from all the team at FVL. I mainly dealt with Ross who was amazing and couldn’t of been more helpful. All the paperwork was completed and I had a delivery date within hours of first speaking to him, the car was in stock and was delivered 4 days later! Very happy with our choice I will definitely be using FVL for my future leases. Highly recommend”

First Vehicle Leasing 5 star review on 18th August 2020

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Posted 4 years ago

Hi Sam and thanks a lot for taking the time to share your feedback and also to upload your photo! It means a great deal. We will pass on your feedback to Ross also, who we're sure will be delighted. The new car looks great too! 😍 Happy Motoring, FVL

Posted 4 years ago

“First Vehicle Leasing were recommended to me and from start to finish the service has been excellent . From initial engagement to the delivery of my car last Friday the whole team ( as you deal with a few different departments ) have been very helpful , informative , friendly , very competitive and most of all professional . I would have no hesitation in recommending this company to others!”

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Posted 4 years ago

“First Vehicle Leasing were brilliant in helping me secure my first ever leased vehicle. I was very apprehensive about leasing, but Peter was such a great help and was always more than willing to explain and clarify anything I didn't understand. We had a minor hiccup due to COVID-19 but Peter managed to provide an alternative solution straight away and secure my dream car. Will definitely recommend First Vehicle Leasing to my friends. Thanks once again, see you in a few years for my next lease!”

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Posted 4 years ago

Hello Pas and thanks for taking the time to write such great feedback for us! Yes, it has been (and still continues to be) and extremely challenging time for the motor industry. With factories and dealerships closed, logistics unable to deliver cars and the banks not running at full speed, we have had our fair share of headaches 🤯 This said, however, it's being able to persevere for lovely customers and get brand new cars to their doors that makes it all worthwhile! 🙌 So a HUGE THANK YOU to you! We can't wait to you come back for another! Happy Motoring, FVL

Posted 4 years ago

“FVL did everything they said they would.Good company nice people.2nd time I've used them and will use them again”

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Posted 4 years ago

Hello Michael and thanks so much for sharing your feedback. It means a great deal to us, especially in such difficult times like these! We hope the new car is going well for you and hope to welcome you back in the future should you require another! Happy Motoring, FVL

Posted 4 years ago

“I have leased from fvl for 7 years now and just secured my new vehicle for August 2020. I contacted fvl last week to highlight my current contract ending, and spoke to a very helpful and pleasant gentleman - Mark James. Nothing was to much trouble sorting out my options and going over and above to get me the very best deal (which he did) all sorted within 24 hours, fabulous team and once again thankyou James”

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Posted 4 years ago

Hello Grace, and thank you for your glowing review! It is most welcome, especially in these challenging times! Not to mention your repeat custom for the past seven years, that's fantastic, thank you so much! James will be delighted to hear your comments so we will be sure to pass them on. We hope you are looking forward to receiving your new car! Thanks again. Stay safe and well, FVL

Posted 4 years ago

“Excellent service from initial enquiry to delivery of my vehicle.”

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Posted 4 years ago

“The advisors made everything easy for me and delivered on every promise to my satisfaction”

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Posted 4 years ago

Thanks for the review, Margaret! It means a great deal! We hope the new car is looking after you well! Happy Motoring, FVL

Posted 4 years ago

“We order our first lease car 6 months ago and received it on the 4 March 2020. From when I first spoke to them it went very well and right up to the delivery date. They kept us up to date on what was going on, when the car was in the UK. They told us a week before delivery all the details that we needed. On the day of delivery the driver was in contact with me to give me estimate time of delivery. FSL delivered the car from Glasgow to Essex. I would highly recommend FSL for leasing a vehicle from.”

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Posted 4 years ago

Hello Debbie and thank you so much for taking the time to share your experience online. It means a great deal to us to read such a brilliant review. We hope the new car has been going well for you and we hope to welcome you back should need another in the future. Happy Motoring, FVL

Posted 4 years ago

“car arrived on time on date we were initially told of”

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Posted 4 years ago

“Fast and efficient service. Excellent staff, nothing is too much trouble. Used this company before and will continue to use in the future.”

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Posted 4 years ago

Excellent review Gary! Thanks so much👏 It's great to hear that you are returning customer, it's the best recommendation that anyone can give us! 🙌 We hope the new car is going well for you and hope that we can welcome you back for a third time should the need arise! Happy Motoring, FVL

Posted 4 years ago

“Absolutely no problems with leasing from First Vehicle Leasing, this is my second car though them and I’m well pleased.”

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Posted 4 years ago

Hello Thomas 👋 Thanks so much for leaving your feedback! We're delighted to hear that you have chosen First Vehicle Leasing for a second time! Happy Motoring, FVL

Posted 4 years ago

“The accounts manager provided excellent information on the car’ specifications ,prior to making my choice and kept me fully informed throughout the finance process and right through to the delivery date and followed up after delivery to ensure that I was happy with the car and the delivery process.A very reassuring experience from start to finish.”

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Posted 4 years ago

Excellent stuff Mr Rafferty! Thanks for taking the time to share your feedback with us online. It means a great deal. We're delighted you found the process an informative one and we hope the new car is going well for you. Happy motoring, FVL

Posted 4 years ago

“Very slick operation. From start to finish, very simple with very friendly staff”

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Posted 4 years ago

Hello John and thanks for taking the time to share your feedback with us, it means a great a deal! We hope the new car is going well and look forward to welcoming you back should the need arise again in the future! Happy Motoring, FVL

Posted 4 years ago

“Excellent personal service, efficient friendly service”

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Posted 4 years ago

Hello Paul and thanks for sharing your feedback that's appreciated. We hope the new car is going well and appreciate you using First Vehicle Leasing for your new car lease! Happy Motoring, FVL

Posted 4 years ago

“Very friendly, easy to contact , and efficient.”

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Posted 4 years ago

First Vehicle Leasing is rated 4.8 based on 1,526 reviews