First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,526 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,526 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice and simple process, very efficient”

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Posted 4 years ago

“Took care of everything”

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Posted 4 years ago

Thanks for the review Garry! Happy Motoring, FVL

Posted 4 years ago

“Excellent service. Highly recommended.”

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Posted 4 years ago

“good service from start to finish”

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Posted 4 years ago

“As first time leasers we had excellent advice and support from FVL and from Scott as we made our decisions. We would recommend FVL and Scott to any of our friends interested in leasing. We are delighted with our new car and look forward to happy motoring in our new blue BMW X2!”

First Vehicle Leasing 5 star review on 22nd September 2020

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Posted 4 years ago

“We are dealing with Scott and from our first phone call to our car being delivered today I can’t fault him or the service we’ve received. He’s kept us updated every step of the way, answered any questions truthfully and put our mind at rest about leasing (as we are first timers). We are more than happy with the deal we received. Would definitely recommend FVL, professional and friendly from the start.”

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Posted 4 years ago

Hi Leanne, and thanks so much for taking the time to write your glowing review! It means a great deal! Scott will be delighted to hear your comments too. We hope the new car is going well and to welcome you back should you need another again in the future. Happy Motoring, FVL

Posted 4 years ago

“Fantastic, John Hart always sorts me out with exactly what I want! Just received 3rd car now from FVL, great service, always there to help.”

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Posted 4 years ago

“Scott at FVL was great at finding me a good deal. Collection of previous car and delivery of new one was organised perfectly and completed to plan. Highly recommend”

First Vehicle Leasing 5 star review on 16th September 2020

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Posted 4 years ago

Hello Sonja and thanks so much for taking the time to share your feedback with us. And to upload the image of your lovely new Tiguan! It looks smashing. We'll let you Scott know about your review too, he will be delighted to hear about it. We hope the new car is treating you well and we hope to welcome you back again should you need another in the future! Happy Motoring, FVL

Posted 4 years ago

“Brilliant helpful friendly staff”

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Posted 4 years ago

Hi Andy 🖐 That's a perfect four word review! Thank you! Happy Motoring, FVL

Posted 4 years ago

“Well I cannot fault the team the service was excellent and once I get my head round the many features of the car I will be more than happy. Everything from order to delivery was like clockwork ma y thanks”

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Posted 4 years ago

Hello Eric and thanks for taking the time to share your feedback. It means a great deal to us. We hope the new car is going well and we hope to welcome you back in the future, should you require another! Happy Motoring, FVL

Posted 4 years ago

“Scott was on the ball from our first conversation till I took delivery of the car. Definitely would recommend 👍👍”

First Vehicle Leasing 5 star review on 12th September 2020

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Posted 4 years ago

“Fantastic service even through these difficult times”

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Posted 4 years ago

Hi Mike and thanks for leaving your feedback! It's very much appreciated, especially now! We hope the new car is going well! Happy Motoring, FVL

Posted 4 years ago

“Really good service from start to finish”

First Vehicle Leasing 5 star review on 11th September 2020

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Posted 4 years ago

Glad to hear it, Caroline! And thanks so much for your five stars and the lovely photo of your new Mercedes, it looks lovely! Happy Motoring, FVL

Posted 4 years ago

“All in all, friendly, personal customer experience. Whilst all of my queries/issues were resolved pretty quickly a downside was that I was misled a few times regarding the delivery process of my car. The delivery of the car was 6 weeks later than what I was originally told. Furthermore, I had to ring up consistently to receive an update on my order post the original delivery date. A better experience would have been the agent being proactive and providing me with an update instead of myself having to get into contact for answers.”

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Posted 4 years ago

Hello Henry and thanks very much for your review. Thanks for taking the time to share your feedback. We are sorry to hear that our communication has let us down here. We will have a look into where we went wrong with it, both with you and in connection with our supplier about your vehicle. We do get our lead times from the manufacturers so this is what gets passed onto you, but lately, with the current scenario, the logistics have been affected quite a bit, not an excuse here, just possibility. Thanks again for your feedback, we can't improve without it and we hope you enjoy your new car, now that you have it. Happy Motoring, FVL

Posted 4 years ago

“Scott Russell is a hero! Scott at first vehicle leasing dealt with my new car order after some issues. he was brilliant. Really knowledgeable and personable. He made the process really easy and I now have a fabulous new car. This is my 3rd car from fvl and I’m really happy.”

First Vehicle Leasing 5 star review on 10th September 2020

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Posted 4 years ago

Hello Sarah and thanks very much for your kind review and for taking the time upload your smashing photos! The new car looks ace and that colour is amazing! We're delighted that you decided to come back for a 3rd car and we can't wait to welcome you back again in the future! Happy Motoring, FVL

Posted 4 years ago

“From the beginning to the delivery everyone was so professional and helpful. I want to send special thanks to Peter S. for his great support.”

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Posted 4 years ago

Hello Emre and thanks for your kind review! We're delighted to hear that you found the service professional and we will pass on your comments to Peter also! We hope the new car is looking after you well. Happy Motoring, FVL

Posted 4 years ago

“Ordered the car 2 weeks ago, came this morning a 8.30am, everything went smooth, no problems at all and had petrol in it for me to get home which is a first, normally when I lease a car its empty. Communication was first class would not hesitate to order from FVL again.”

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Posted 4 years ago

Hello Karen and thanks so much for sharing your kind feedback! It means a great deal to us. We hope you enjoy the new car and hope to welcome you back should you need another in the future! Happy Motoring, FVL

Posted 4 years ago

“Very responsive and excellent customer service 10 out of 10”

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Posted 4 years ago

Thanks Barry! Really appreciate your comments! We hope the new car looks after you well! Happy Motoring, FVL

Posted 4 years ago

“Amazing service Ross was so helpful I had been to other dealers who couldn’t source me the car I wanted Ross said leave it with me and got back to me talked me through everything and got me the best price also it was so stress free”

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Posted 4 years ago

“Another great experience with FVL. This is our second car with them and we will soon be ordering one for my husband too. Scott managed to get us a great deal and the car was delivered within a few weeks which was great! I would definitely recommend FVL for your new car!”

First Vehicle Leasing 5 star review on 28th August 2020

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Posted 4 years ago

First Vehicle Leasing is rated 4.8 based on 1,526 reviews